"Reception staff helped us to book local dining cause we don’t have Japanese phone . One was not opened and tried another one , come and forth to our room and inform us how was the booking and finally booked one very decisions one . Thanks for the well job done . "
"Reception staff helped us to book local dining cause we don’t have Japanese phone . One was not opened and tried another one , come and forth to our room and inform us how was the booking and finally booked one very decisions one . Thanks for the well job done . "
"KPH Guest Service Center Smile Concierge was a welcome surprise after exiting the Karuizawa Station exit. The persons at the GSCSC were extremely helpful and gave me all sorts of guidance for my stay which proved to be very useful Appreciated the shuttle which runs from KPH GSCSC Karuizawas Station to the Karuizawa Prince Hotel. The hotel was quiet, clean and has a coin laundry which was very convienient."
"KPH Guest Service Center Smile Concierge was a welcome surprise after exiting the Karuizawa Station exit. The persons at the GSCSC were extremely helpful and gave me all sorts of guidance for my stay which proved to be very useful Appreciated the shuttle which runs from KPH GSCSC Karuizawas Station to the Karuizawa Prince Hotel. The hotel was quiet, clean and has a coin laundry which was very convienient."
"Hotel is great overall. Give you a nice European feel. I love the small shop and the reception a lot. Room is a little small but you have all you need. The restaurant and bar were great. Breakfast was awesome!
The only thing was the dinner arrangement (I booked half board). It worked like a cash coupon but no one could explain to us clearly. Could have translated it into proper English instead of explaining it verbally.
Our overall experience were just great.
Services were excellent too.
"
"Hotel is great overall. Give you a nice European feel. I love the small shop and the reception a lot. Room is a little small but you have all you need. The restaurant and bar were great. Breakfast was awesome!
The only thing was the dinner arrangement (I booked half board). It worked like a cash coupon but no one could explain to us clearly. Could have translated it into proper English instead of explaining it verbally.
Our overall experience were just great.
Services were excellent too.
"
"Wonderful hotel and resort. The hotel architecture is wonderful. The hotel room view capture a beautiful snowy landscape with a lake. The view gave me a sense of tranquility with a cozy ambience. The hotspring was good. Staff was friendly and helpful. One staff even drove me from hotel to the hotspring site. I really appreciated the helpfulness. The Japanese breakfast was tasty and remarkable. The transportation to the outlet and train station is convenient"
"Wonderful hotel and resort. The hotel architecture is wonderful. The hotel room view capture a beautiful snowy landscape with a lake. The view gave me a sense of tranquility with a cozy ambience. The hotspring was good. Staff was friendly and helpful. One staff even drove me from hotel to the hotspring site. I really appreciated the helpfulness. The Japanese breakfast was tasty and remarkable. The transportation to the outlet and train station is convenient"
"We like the lounge area as an extension to our room. We had breakfast and occasionally dinner in the lounge. There is a fire place in the evenings, make the place cozy and romantic.
Car parking lots were sufficient even though it was a bust period.
Staff were courteous and helpful.
Will recommend to friends and family."
"We like the lounge area as an extension to our room. We had breakfast and occasionally dinner in the lounge. There is a fire place in the evenings, make the place cozy and romantic.
Car parking lots were sufficient even though it was a bust period.
Staff were courteous and helpful.
Will recommend to friends and family."