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Tru by Hilton Richmond

2.5 star property
Richmond hotel in shopping district

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Photo gallery for Tru by Hilton Richmond

Reception
Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Pool
Snack bar
Tru by Hilton Richmond, in the heart of a shopping district, invites you to take advantage of free breakfast on-the-go and stay connected with WiFi. Work out at the gym or get productive at the business center; guests rave about this hotel's overall condition.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • 24/7 front desk
  • Free parking
  • Air conditioning

Main amenities (5)

  • Weekly housekeeping
  • Fitness center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Private bathroom
  • Television
  • Elevator
  • In-room climate control (air conditioning)
  • Bathrobes
  • Limited housekeeping
$98 nightly
The total price is $108
Jun 22 - Jun 23
Total includes taxes and fees

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe or closet
Laptop workspace
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Quality Inn Richmond

  • Pool
  • Free breakfast
  • Pet friendly
  • Free parking
8.8 out of 10, Excellent, 1,004 reviews
The price is $107
$97 nightly
$107 total
Total includes taxes and fees
Jul 17 - Jul 18
Quality Inn Richmond
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About the neighborhood

Map
1020 Amberly Way, Richmond, KY, 40475

What's nearby

  • Richmond Centre Mall - 6 min walk - 0.5 km
  • EKU Center for the Arts - 3 min drive - 2.5 km
  • Eastern Kentucky University - 3 min drive - 2.8 km
  • Paradise Cove Aquatic Center - 8 min drive - 8.2 km
  • Lake Reba - 13 min drive - 8.2 km

Getting around

  • Blue Grass Airport (LEX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Cook Out - ‬12 min walk
  • ‪Raising Cane's Chicken Fingers - ‬7 min walk
  • ‪Rally's - ‬2 min drive

About this property

Tru by Hilton Richmond

Enjoy your visit to Richmond with a stay at Tru by Hilton Richmond. Guests can visit the fitness center for a workout, and free perks include WiFi, self parking, and on-the-go breakfast daily between 6:00 AM and 9:00 AM. Fellow travelers like the overall property condition.

Languages

English

At a glance

DONE

Hotel size

    • 92 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 3:00 AM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking includes off-street options

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 6:00 AM–9:00 AM
  • Coffee/tea in a common area

Working away

  • Business center

Services

  • 24-hour front desk

Facilities

  • Built in 2018
  • Fitness center

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

More

  • Weekly housekeeping

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Union Pay

Also known as

Tru Hilton Richmond KY Hotel
Tru Hilton Richmond KY
Tru Hilton Richmond Hotel
Tru Hilton Richmond
Hotel Tru by Hilton Richmond Richmond
Richmond Tru by Hilton Richmond Hotel
Hotel Tru by Hilton Richmond
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond KY
Tru Hilton Hotel
Tru Hilton
Tru by Hilton Richmond Hotel
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond Hotel Richmond

Frequently asked questions

Does Tru by Hilton Richmond offer free cancellation for a full refund?

Yes, Tru by Hilton Richmond does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Tru by Hilton Richmond?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Tru by Hilton Richmond?

Yes, there's free self parking.

What are the check-in and check-out times at Tru by Hilton Richmond?

Check-in start time: 3 PM; Check-in end time: 3:00 AM. Check-out time is 11 AM. Contactless check-in and check-out are available.

What is there to do at Tru by Hilton Richmond and nearby?

Maintain your daily exercise routine at the gym.

What's the area around Tru by Hilton Richmond like?

Tru by Hilton Richmond is a short 11-minute walk from Richmond Centre Mall and 9 minutes' walk from Cinemark At Richmond Centre.

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Tru by Hilton Richmond Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Breakfast
Food
Bathroom
Lobby
Microwave
Refrigerator
Apparel

What guests liked

  • Breakfast was consistently described as excellent, good, and very good by multiple guests. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Nice hotel
Stephanie, 1-night trip

10/10 Exceptional

Perfect one-night stop. Everything you need. Great breakfast!
John, 1-night trip

8/10 Very good

Nice stay

It was good. Very clean and comfortable. My only complaint is the air conditioning is so loud and noisy in room 310. And there’s nothing to eat for breakfast for some fun with celiac except for boiled eggs.
Gloria, 1-night trip

8/10 Very good

Very nice
mary, 1-night trip

8/10 Very good

This in my opinion is good for 1 night stay, breakfast was good. Coffee was really good.
John, 1-night trip

8/10 Very good

Clean, newer hotel with great amenities and easy access.
Robert, 1-night trip

10/10 Exceptional

Always the best IMO clean efficient and great comfortable beds!! Dogs are happy there too!!
Nicole, 1-night trip

10/10 Exceptional

Friendly, helpful staff. Great value !!
IAN, 1-night trip

10/10 Exceptional

The staff was phenomenal! Truly the best part of the stay
Cody, 1-night trip

10/10 Exceptional

Very spacious handicap accessible shower.
Anne, 1-night trip

10/10 Exceptional

Great place to stay

Nice and clean room with comfortable bed and minimal furniture. Excellent for a short stay. Housekeeping is upon request and we didn't need it. Most probably we will stay again next time in town.
Mario, 2-night trip

10/10 Exceptional

We were in Richmond for the EKU graduation. The hotel was full but you wouldn’t know it as staff was friendly, unhurried and hotel was exceptional. Second time staying here. Both times the stay was perfect.
Robert, 2-night trip

10/10 Exceptional

The front desk person, Neal, was very polite and helpful.
Camden, 1-night trip

6/10 Good

Close to the freeway, restaurants and stores. The tile in the hotel was stained throughout the facility.
Jonathan, 1-night trip

4/10 Fair

Never again.

The room had poor lighting and no closet space, only hooks. The bed pillows were flat and uncomfortable. There were no bedside tables and only 1 chair. I would not recommend this hotel.
Maria, 1-night trip

10/10 Exceptional

Very Quiet
Willie, 1-night trip

10/10 Exceptional

X
Scott, 1-night trip

8/10 Very good

Bed was very hard!!!

8/10 Very good

Okay

Okay but thought it a bit small space
Gary F, 1-night trip

6/10 Good

The property is fairly new and is in good condition. Cleanliness was ok not great. The hotel is pet friendly but their pet fee is normally $75 per night (they discounted it to $40 for us) which is totally unacceptable. We won’t be staying there again.
Paul, 1-night trip

8/10 Very good

Overall a nice hotel...but definitely high traffic wear. Wallpaper was coming off the wall in the bathroom, towel hooks falling out of wall. My only other complaint was the noise of the room doors....they would automatically slam shut behind you, so anytime someone returned to their room it would be super loud!
Stephanie, 2-night trip

4/10 Fair

My room was not clean when i arrived, food was left in room. Staff placed me in another room, but would like credit
Stephen, 2-night trip

4/10 Fair

The heating system in my room 213 was not working
rouzbeh, 1-night trip

6/10 Good

This was a good facility, it was quiet and super clean! It is fine for a single traveller but if there is more than one in your party - note that there is ONE chair in the room - no where else for anyone to sit except on the bed! No dresser, no closet, bare minimum - very European in this aspect. I do NOT like to socialize with people randomly so going down to the lobby where there is an overabundance of chairs and furniture was not in the cards for us. The one ice machine - on the first floor and they had plastic buckets! Which did nothing to keep the ice cold or covered. Price was fine, but for what the room had - expensive.
Charla, 1-night trip

6/10 Good

We liked how friendly the staff was. The gentleman that checked us in made it very simple & quick. He also offered us a coupon for a free appetizer when we said we were going to get dinner later. The lobby looked great my husband even challenged me to a pool game after dinner. Our room was a bit disappointing though. After such a great first impression we were let down quite a bit. We’ve stayed at several different brand of hotels. The only way I can think of to describe this room is it was a BEDroom. Yes the bed was comfortable. But the room itself was smaller than any hotel room we’ve been in. I realize it was more of a modern minimalist look. In regards to instead of closets there were hooks or hangers on a pipe. Which is and was totally fine. What we did not care for was the loud constant noise from the air conditioning unit. And whenever someone flushed the toilet. We had to close the bathroom door because of the noise it made for approximately 5 minutes. Luckily my wife had brought air freshener with us. Because the exhaust fan didn’t work in our bathroom. In the morning not only did the water leak all over the bathroom floor. We had to leave the door open to allow the steam to escape. My husband almost fell in the shower. His foot had stepped on a corner of a panel that was covering the drain. If he hadn’t caught himself on the safety bar his head would have hit the shower glass door. Most Tru properties are new but you can tell this was a older hotel made to look new.
Steven, 1-night trip