Does Balafon Beach Resort offer free cancellation for a full refund?

Yes, Balafon Beach Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Balafon Beach Resort?

Yes, there's free self parking.

Is airport shuttle service offered by Balafon Beach Resort?

Yes, an airport shuttle is available. The charge is GMD 2800 per vehicle one-way.

What are the check-in and check-out times at Balafon Beach Resort?

Check-in start time: 3:30 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Balafon Beach Resort and nearby?

Have fun with onsite activities like volleyball and beach yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Balafon Beach Resort also has a private beach, a lazy river, and spa services, as well as a picnic area and a garden.

Are there restaurants at or near Balafon Beach Resort?

Yes, there's an onsite restaurant.

Does Balafon Beach Resort have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Balafon Beach Resort like?

Balafon Beach Resort is a short 8-minute walk from Kololi Beach and 9 minutes' walk from Senegambia Beach.

Balafon Beach Resort, Serrekunda: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Nov 5, 2025

This is the second time we've stayed at the Balafon Beach resort. The staff is so welcoming and kind and always treat us like family..always

Omar, 8-night trip

10/10 Exceptional

Apr 24, 2025

Wonderful experience.

Jason, 3-night trip

8/10 Very good

Apr 20, 2025

Great stay

Everything was ok apart from been a room with limited entertainment i.e the atv was not functioning properly.

M, 5-night trip

8/10 Very good

Sep 17, 2024

Quiet, inviting, immediately accessible to the beach. Extremely friendly staff.

Tysheena, 4-night trip

10/10 Exceptional

Aug 29, 2024

Lovely place

The internet service was not good, but the staff, food, service and facilities were great

Lucas, 7-night trip

6/10 Good

May 5, 2025

Balafon experience

Cleaning staff were lovely. Very friendly. There was one restaurant staff, who.was rude and unfriendly. Ordered chicken n chips for lunch. The chicken came out cold. When asked for it to be warmed up, they refried the chips n heated up the chicken. Meal wasnt that great. Great place to stay for exploring the city. There was no entertainment, so spent evenings out of the complex. There was a few blackouts but electricity came back promptly. The room were spacious but gloomy. Gambia is beautiful country to visit and will definitely visit again. Different hotel though.

Corrine, 7-night trip

2/10 Poor

Oct 1, 2023

Bad internet, bad service, rooms not very clean. The tropical theme is good but Hotel maintenance is way below standard

Takunda, 5-night trip

6/10 Good

Apr 7, 2025

Preparing for our wedding

Checking in was pretty easy. Got to the room, and it was clean. The couch cushions could use some fluffing. That's no big deal. My husband wanted to watch football, and the TV would NOT come on at all. As we were heading out we we stopped by the front desk, and we are informing the young lady, and her response was I tried to tell you, but you wouldn't be quiet. Not a very nice response, and besides we didn't turn the TV on before she left the room. We were told NONE of the TVs worked because they were all in Chinese. Well the TV in the sports bar worked. Supposedly the tech was working on them. 2 nights and 3 days and the TV didn't even come on. Views from our room were great. The cleaning and restaurant staff were very kind and welcoming.

DeAndrea, 2-night trip

4/10 Fair

Feb 15, 2025

We had one of the pool rooms for a month and the key card would never open the door on a number of times and we were all ways having to get someone to come and open the safe and when they did it would take up to 40 minutes to come be aware there is no Television in rooms the rooms badly need a refurbishment fridge door hanging off our room was one of the most expensive ones breakfast was ment to start at seven but there was never anything out and had to wait for the lady to come to cook the eggs I know this is Gambia but these our basic things . Also found the beach boys spent most of the day chatting to the young single girls,and finally people were just coming off the beach and the boys were letting them when there was signs saying guests only

Robert, 28-night trip

6/10 Good

Mar 30, 2022

The area is fine. I really didn't like that they don't change your towels regularly and when you do get new towels they get thrown on the shelf. No care at all. The rooms are old and could really use an upgrade

Sabine, 7-night trip

6/10 Good

May 22, 2023

Ok but won’t book again

The set up of the room makes watching the TV an uncomfortable watch. Cleaners were not consistent which often led to an invasion of ants. The WiFi was decent most of the time and the private beach is amazing. Most staff are friendly and welcoming especially the restaurant team. Hotel could benefit from having some hand wash and daily fresh towels. I’ve stayed apartments where cleaning is done daily therefore would expect the same from a 3 1/2 star hotel. I’m honestly not sure if I would stay here again but thought my stay was average and ok.

14-night trip

6/10 Good

Jan 11, 2024

January stay with beach view

Had a stay at Balafon for a week in the beginning off January. Rented their most expensive room with my own pool and seaview. Not worth it at all. The pool and the location is good. The staff are very polite and friendly. But the standard off the room is really not good enough. When you pirce this high the quality off the room should be much better. There is no door to the bathroom. It`s very close to the bedroom. Their is not possible to keep the sun out do to curtains than dont cover the actual space off the terrace door/window. So forget about sleeping after 0800. Needs a serious renovation and then they could have this price or even more.

Frode, 7-night trip

6/10 Good

Nov 16, 2023

My room was directly across from the kitchen and dining area. The noise often woke me in the morning. My room was not well maintained and upon arrival, the mirror had toothpaste spots which made me unsure of the cleanliness of my entire room. I saw a rat on the sidewalk one evening. The property was also not maintained well with broken fences and other repairs needed and a full paint refresh is necessary. The courtyard was not clean and the reception area was not welcoming.

Valeria, 8-night trip

2/10 Poor

Jan 11, 2023

Dishonest or incompetent?

It is a lottery to stay here. You can book their best beachfront plunge pool rooms 10 months ahead. You can email to confirm many months ahead. But if the administration book the same rooms multiple times it is tough. Rooms would seem to be overbooked and from what I saw randomly assigned to people who booked many months later. Whether the administration is handled manually it is hard to say. Whether the overbooking is accidental or intentional is hard to say. What I can say for definite is that it is not a one off. I overheard exactly the same conversation with another guest. Coming to any conclusion with the management proved impossible. When the story constantly changes and memory contested all faith in the managements honesty and integrity was lost. After 7 days of lies & obfuscation we realised that the non resolution was interfing with our ability to enjoy the holiday and felt that the only option was to leave and look for a property run with integrity. It is a shame it was a nice location and had potential were it not for the appalling management.

Lynn, 14-night trip

10/10 Exceptional

Oct 6, 2025

Allt var tipptopp

Talaar, 4-night trip

8/10 Very good

Aug 1, 2025

Nice accommodations. Attentive staff.

Gary, 6-night trip

10/10 Exceptional

Jul 5, 2025

Balafon Beach resort

The stay was super Pleasant and the staff is super friendly. There is a private Beach with guards to make sure all people staying here are safe😀 Nice pool and rooms with aircondition

Nomi, 7-night trip

8/10 Very good

Apr 24, 2025

Bianca-Maria, 4-night trip

6/10 Good

Apr 20, 2025

Leider bin ich nicht so zufrieden. Der Hinweis auf die Regeln des Hotels, keine Getränke oder Lebensmittel außerhalb des Hotels kaufen zu dürfen, war etwas befremdlich. Aber das keine Gäste, auch nicht nach Anmeldung in die Zimmer dürfen ( es handelte sich um meinen Bruder ) hat mich extrem gestört. Die Zimmer waren sehr schön und geräumig, aber sehr dunkel, die Badezimmerfenster sind mit einer Folie angeklebt und dadurch noch dunkler. Hätte es Fliegengitter vor dem Fenster oder der Tür gegeben, wäre ein Lüften möglich gewesen. Die Vielzahl an Katzen, die im Restaurant über die Stühle toben, bei offener Tür in die Zimmer kommen, oder sich auf der zum Trocknen abgelegten Kleidung bequem machen, und leider vom Personal nicht gehindert werden, hat mich gestört, auch wenn ich Tiere sehr gern habe. Die Zimmerkarte wurde nach jeweils 1 Woche gesperrt, mit der Erklärung ich hätte sie gesperrt, da ich sie zu nah am Handy hatte….was nie der Fall war. Nachdem pünktlich nach 1 Woche die Karte wieder gesperrt war, hätte man von Anfang an darauf hinweisen können, dass die Karten jede Woche neu aktiviert werden müssen. Das Restaurant enttäuschte mich leider auch, entweder dauerte das Servieren des Mahlzeit 55 Minuten, auch die Tomatensoße der Nudeln, war mir leider deutlich zu scharf. Die Securitie war sehr freundlich, saß jedoch direkt an meinem Zimmer, dadurch konnte ich sämtliche Gespräche und Funksprüche mithören. Von den restlichen Mitarbeitern fehlte leider oft die Freundlichkeit.

Birgit, 18-night trip

10/10 Exceptional

Feb 20, 2025

Fint läge direkt vid stranden. Bra frukostbuffé.

johnny, 12-night trip

10/10 Exceptional

Feb 10, 2025

Flawless

Great time, from check-in, to kitchen staff, to cleaners, to entertainment, great value and lovely staff. Really enjoyed our time. Recommend the premier room pool view!! Closeness to beach is so ideal too, great for relaxation or a stroll to enjoy the sunset. Nice walk 15 min walk to Tropics Mall and shout out Vibrations cafe for a healthy vegan option outside of the great food provided at Balafon. Would definitely come again.

Kamau, 4-night trip

10/10 Exceptional

Jan 30, 2025

Nothing but good to say

I have nothing but good to say about this hotel! The facilities are beautiful, rooms spacious and comfortable and direct beach access with lot of sunbeds available. Staff are attentive and caring. We had an issue with our room (not the hotel’s fault) and they really went out their way to find a solution and ensure we had a pleasant stay. Which we did. Couldn’t be more grateful, will be back!

7-night trip

8/10 Very good

Jan 28, 2025

Der Hotelstrand ist nah und recht gepflegt. Viel freundliches und hilfsbereites Personal. Frühstück typisch afrikanisch sehr eierlastig. Wir fanden es reichhaltig. Wurstfreunde kommen allerdings zu kurz. Zimmerservice sehr gut!

Matthias, 10-night trip

6/10 Good

Jan 7, 2025

Super ophold. Vanvittigt larmende restaurant.

Rigtigt fint hotel med super beliggenhed. Man skal kunne acceptere at der hver aften er live musik, som spiller VANVITTIGT højt, man kan ikke tale sammen undrr middagen. Vi prøvede at bede dem skrue ned, men det var mærkeligt nok ikke muligt, til trods for at flere gæster spurgte om det samme. Der ligger heldigvis andre restauranter i området, hvor de har forstået europæernes ønsker. Derfor spiste vi kun på hotellets restaurant én gang. Der mangler parasoller ved poolen, man kan kun ligge direkte i solen. Resten af opholdet var super fint, rent og pænt, god service og søde medarbejdere. Poolen er spotless ren og fin.

Allan, 5-night trip

4/10 Fair

Oct 21, 2024

Not to clean grddn mkjlded walls kutside..black mould all over shower floor; wLls stzined from air ck dionef more care needs putting into this hotdl has lkvely location

diane, 14-night trip

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