Our holiday started 30/06/2025 for 1 week, We contacted centre parcs before we arrived asking for a air conditioner for the duration of our stay, they said it wouldnt be a problem and we could hire one. When we arrived they had none. They reassured us we would all have 1 fan in every bedroom as part of rooms amenities, when we got to the room we had no fans in any of the 3 bedrooms. We text day after day trying to get atleast 1 fan it was 38°C and we stressed we had a young infant. They stated they had none left, when you go to the reception and staff members have 3 fans on themselves and tells us they have no more even though every bedroom should have 1, when they said they would send us one they didnt. This didnt start our trip off very well.
The cabins are loverly, clean. The swimming facilitys are amazing we spent alot of time there only disapointment is they close early at 8pm. And food and drinks was stopped be served at 4pm in the swimming area.
We didnt eat at any of the restaurants on site as they too closed at 8pm and wouldnt let you in from 7pm which was really bizarre. Everything closed really early, bowling at 9pm. Even though there was so many people around.
The bar also shut at 9pm, what bars shut at 9pm! They also had a strict dresscode, we arrived one day in shorts and another in a vest top and where refused entry, the weather was 38°C in a family centre parcs surely no dress code would be needed.
Requires improvement and better opening hours.