Unfortunately I have to leave a bad review because of something that happened: we spent 2 nights at the hotel at the beginning of our stay, and it was fine. The room was OK, and staff seemed nice (only having one person speaking English). Then we left, and they did not say anything else to us, just good bye… we stayed in Sicily for a week, and I forgot that I have had another reservation to this same hotel the day prior to our departure. I never received an email from hotels.com reminding us of this reservation until late afternoon the same day, but we already made another reservation earlier that day so I had to cancel this one. They did not want to give us a refund (which I understand as the booking was non refundable) but they did not even want to discuss it, as I consider that not reminding us the reservation while we were there was part of their fault too (and we were customers as we spent already 2 nights there!)… so at the end of the day, I consider this place as a bad experience in a very nice trip to Sicily otherwise, and I would not recommend it.