We booked a room specifically with a lake view, but upon arrival, we were given a completely different house down the street — no view in sight. When we entered, the cleaning crew was still there, and the bathroom reeked of urine. There was visible urine around the base of the toilet, which was completely unacceptable.
The sliding doors in the kitchen had no blinds or curtains, leaving us with no privacy from the neighboring hotel. All the bedrooms were upstairs, but with only one vent in the hallway, the rooms were unbearably hot at night. Only one room had a ceiling fan — and it didn’t even work. When I called room service, I was told to crack a window for air. Seriously?
The kitchen floor had a raised lip that caused multiple trips and near-falls — clearly a safety hazard. And the “continental breakfast” was laughable: just coffee, packaged juice, pre-wrapped pastries, and yogurt.
Needless to say, this was one of the most disappointing stays we’ve ever had. Definitely not worth the money and not at all what was promised.