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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Beach bar
Sunrise Suite | Terrace/patio
Owner´s Suite | 1 bedroom, premium bedding, in-room safe, desk
Front of property - evening/night
Near Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front offers an oceanfront retreat with a rooftop terrace and poolside bar. Enjoy the outdoor pool, unwind at the restaurant, or explore nearby shopping thanks to concierge services. Guests rave about the hotel's helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Non-smoking
  • 24/7 front desk
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Snack bar/deli
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
$74 nightly
The total price is $92
Sep 23 - Sep 24
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 20 - Sep 21
Check availability for tonight Sep 20 - Sep 21

Tomorrow

Sep 21 - Sep 22
Check availability for tomorrow Sep 21 - Sep 22
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Owner´s Suite

Owner´s Suite | 1 bedroom, premium bedding, in-room safe, desk

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 764 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite Partial Ocean View

7.0 out of 10
Good
(6 reviews)

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 366 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | 1 bedroom, premium bedding, in-room safe, desk

Sunrise Suite

7.4 out of 10
Good
(6 reviews)

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | 1 bedroom, premium bedding, in-room safe, desk

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | 1 bedroom, premium bedding, in-room safe, desk

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 646 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

1 bedroom, premium bedding, in-room safe, desk

Coral Suite

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 366 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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Total with taxes and fees
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Cozumel Intl. Airport (CZM) - 12.5 miles/20.1 km

Restaurants

  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪El Doctorcito - ‬4 min walk
  • ‪El Tapas Restaurante - ‬4 min walk
  • ‪Club SociaL - ‬2 min walk
  • ‪Sakura Ramen - ‬2 min walk

About this property

The Carmen Hotel - Ocean Front

The Carmen Hotel - Ocean Front features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a snack bar/deli, and a terrace. Fellow travelers love the pool and helpful staff.

At a glance

DONE

Hotel size

    • 37 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach umbrellas
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2016
  • Rooftop terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Dining

Deck 5 - Onsite rooftop bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.76 per accommodation, per night

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club

Also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front offer free cancellation for a full refund?

Yes, The Carmen Hotel - Ocean Front does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Carmen Hotel - Ocean Front?

Yes, there's an outdoor pool.

Are pets allowed at The Carmen Hotel - Ocean Front?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Carmen Hotel - Ocean Front?

Sorry, there's no onsite parking at The Carmen Hotel - Ocean Front.

What are the check-in and check-out times at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.

Is there an onsite casino at The Carmen Hotel - Ocean Front?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at The Carmen Hotel - Ocean Front and nearby?

The Carmen Hotel - Ocean Front has an outdoor pool.

Are there restaurants at or near The Carmen Hotel - Ocean Front?

Yes, there's an onsite restaurant, Deck 5.

Does The Carmen Hotel - Ocean Front have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Carmen Hotel - Ocean Front like?

The Carmen Hotel - Ocean Front is located on the waterfront, a short 7-minute walk from Quinta Avenida and 12 minutes' walk from Playa del Carmen Main Beach. Travelers say this hotel is in a good location.

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Reviews

The Carmen Hotel - Ocean Front Reviews

8.2

Very Good

8.6

Cleanliness

9.6

Location

8.4

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

  • The beachfront location was a major highlight, with many guests enjoying the convenience of being steps away from the ocean. (27 reviews)
  • Breakfast was included and delicious with generous portions. (10 reviews)
  • The rooftop pool was a highlight with its great views, perfect location, and excellent service. (13 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Beach
Location
Breakfast
Restaurant
View
Shower
Bar
Ocean view

Reviews

6/10 Good

Great location but bad service

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Erendira, 4-night trip

10/10 Exceptional

Great location and plenty to do.
Francisco, 2-night trip

10/10 Exceptional

Contemporary

Super cool hotel right on the sand.
Kirk, 2-night trip

10/10 Exceptional

Great location. Spacious room.
Darren, 3-night trip

10/10 Exceptional

We loved our balcony! The room was great! Modern decor.
Maria Eugenia, 1-night trip

8/10 Very good

Great location, property was a bit outdated nice rooftop staff was nice.
Vanness, 3-night trip

10/10 Exceptional

I searched for ages for a regular place to stay in play, and THE CARMEN ticks all the boxes... Now it's the only place I stay!
casey, 1-night trip

6/10 Good

All is perfect just the roof top/bar needs some renovations!
claudia, 3-night trip

8/10 Very good

The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced
DOUGLAS ROBERT, 6-night trip

10/10 Exceptional

Love it here

The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
Sharon, 1-night trip

10/10 Exceptional

I would definitely go back beautiful view and love iit
Plutarco, 1-night trip

8/10 Very good

Pretty decent

Great location. Nice hotel with an excellent roof top pool and bar. Bar staff was amazing and very friendly. The front desk has a rule that if you bring a friend or guest back to the hotel they have to fill out paperwork and provide identification. The night shift front desk woman was rude, aggressive, and made my friend very uncomfortable. Making assumptions about the reason we were going to the room wanting to know if they would be staying the night. It upset both of us. I realize this may be a hotel policy for security but many of the details she requested were an invasion of privacy. I wouldn’t return as a solo traveller for this main reason.
7-night trip

10/10 Exceptional

Excellent at all
Luis, 3-night trip

4/10 Fair

The property needs improvement
JoAnn, 2-night trip

10/10 Exceptional

The location was great and also very clean. I will definitely book there for my next vacation.
Deymi, 5-night trip

8/10 Very good

GREAT value for an ocean front hotel!
Glen, 4-night trip

8/10 Very good

Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
Patricia, 2-night trip

6/10 Good

Normal
Fernando, 1-night trip

8/10 Very good

Great location
Hilario, 4-night trip

10/10 Exceptional

The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
Shane, 4-night trip

10/10 Exceptional

I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep
casey, 1-night trip

6/10 Good

This hotel was fine. It was safe. And centrally located.

10/10 Exceptional

Love it

Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
christopher, 1-night trip

6/10 Good

A stone’s throw away from The Beach, 5th Avenue and all of The Excitement…… Pool can use a Good cleaning but Otherwise, The Rooftop was Nice:)
Jason, 5-night trip

6/10 Good

There’s no phone in the rooms air conditioner was not working properly
Migdalia, 3-night trip