All staff was helpful. Location was central. Room was decently clean and size is generous for their smallest room. Walking distance to many popular food stalls. We didnt request for room cleaning during our stay (ie. More than 1 week) , but when we asked for toilet paper, towel, bottled drinking water, coffee, etc, the staff was quick to provide. However, they dont have any shaver. Make sure you bring some yourselves. The hotel doesn't have a laundry facility, but you can walk to a 24-hour, self service laundry shop about 10 minutes away. Due to its central location in the city, near a main junction and a banquet hall, it can be very noisy, especially on Fridays, Saturdays and Sundays. The hotel does acknowledges this and provide free ear plugs upon requested. Our room was on the 2nd floor and away from the banquet hall (but you can still hear the traffic if you have the window opened), so we didnt have any trouble sleeping. They provide free afternoon tea.