I am reluctant to write this review, since I know how hard it is in hospitality to build up a good reputation. Those of you complaining about a stale croissant might want to remember that. However, this was pretty serious. I reported the matter to a member of staff and asked for a manager to call me. On hearing nothing I emailed. A week later, still no reply.
I booked the room for one night. At 2am I was awakened by intense itching of my feet and legs. When I pulled back the duvet, I was greeted by a number of bed bugs. Squashing one revealed that it had been feasting on my blood. Switching the light on, I was able to see more on the walls and carpet. The room was infested.
There is no way you could pay me to stay in that room again, so requesting a refund from the hotel seemed more than reasonable. The fact they could not be bothered to reply, probably suggests they won’t bother to fumigate the room either.
Avoid.