We were early to check in, they let us leave our suitcases in lobby which was nice and come back in time for check in. Although during check in they never explained anything, didn’t explain how we would get to our suite, how would they know when to pick us up. We did not know if breakfast was included or not, they gave us no information, front desk was rude. The only appreciative and nice staff members were the tuk tuk drivers that would bring us to and from our suite. We booked the jacuzzi villa, although the jacuzzi didn’t work, staff was not accommodating at all. We stayed in better resorts ik Thailand where the service has been amazing.