We have used this hotel more times that I can count in the past, so I'm sad to be writing this, but as no one from the hotel can respond to an email here I am.
The desk staff are great, friendly and welcoming. The hotel itself looks clean and the facilities are what you'd expect of a budget hotel but it's tired and not up to the standard I'd come to expect of the place.
I can live with that, it's a popular hotel and some people arent so respectful of their surroundings. However shortly after leaving I discovered what look like bed bug bites on my back and arms. I emailed the hotel to let them know and haven't even had an acknowledgement of receipt.
I'd usually be happy to give somewhere another go after things being not right, but this feels like disregard of customer experience, not just mine but that of future customers.