Does Shangri-La Bengaluru offer free cancellation for a full refund?

Yes, Shangri-La Bengaluru does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Shangri-La Bengaluru?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Shangri-La Bengaluru?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Shangri-La Bengaluru?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Shangri-La Bengaluru?

Yes, an airport shuttle is available. The charge is INR 5000 per vehicle one-way.

What are the check-in and check-out times at Shangri-La Bengaluru?

Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Shangri-La Bengaluru and nearby?

Shangri-La Bengaluru has a nightclub and a spa, as well as an outdoor pool and a 24-hour health club.

Are there restaurants at or near Shangri-La Bengaluru?

Yes, B Cafe offers international cuisine.

What's the area around Shangri-La Bengaluru like?

Shangri-La Bengaluru is in Malleshwaram, a short 13-minute walk from Bangalore Palace and 19 minutes' walk from Cubbon Park.

Shangri-La Bengaluru, Bengaluru: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 21, 2025

Amazing stay

Batmunkh, 1-night trip

10/10 Exceptional

Jul 16, 2025

Amazing stay, would come again

Amazing stay, amazing service, food was fabulous, would definitely stay here again

Sarah, 1-night trip

10/10 Exceptional

Jun 22, 2025

We had a great experience

Neha, 1-night trip

6/10 Good

Jul 17, 2025

The food was not up to the mark and parking ia a big deal here.

Mysore, 3-night trip

10/10 Exceptional

Jun 14, 2025

Parkash was so helpful . Thanks for helping us get a car in time

Paul, 3-night trip

10/10 Exceptional

Apr 8, 2025

Shangri-La - Shangri-YES.

Amazing staff, genuinely nice people who cared about the guest. Very high end, well designed hotel. Lovely room

David Martin, 4-night trip

6/10 Good

Mar 30, 2025

Nice location although a bit dated now. We had to move rooms because of a bad smell but the staff were very accommodating and ensured we were comfortable after moving

5-night trip

10/10 Exceptional

Aug 3, 2022

Great Experience

We had an excellent stay in the Shangri-La hotel. The rooms are really high standard, the restaurants we visited were great - both food and service and we all enjoyed staying here.

Carsten Agerby, 4-night trip

8/10 Very good

Mar 2, 2025

I expect higher standards at Shangri-La, decor in lobby old fashion, suite upgrade was required in order to access room early, room lovely however daily clean was poor and carpets not cleaned. Disappointed while waiting for suite access at 6am we were first refused breakfast until next day however after complaining I was given breakfast. In all my travels around the world I have never been refused use of facilities once arriving. Club access - food was average, drinks options were not great, I been to much better club lounges around the world.

Uma, 3-night trip

10/10 Exceptional

Mar 12, 2023

Outstanding 5 Star property !!

An outstanding 5 start hotel in Bengaluru city. The hotel is ultra modern and chic. Loved the spacious room, bathroom, lobby, view, pool, gym. Staff is most welcoming and attentive. Their breakfast spread is just wow !! Was here for 6 nights. Thank you team Shangrila for your superior hospitality and truly memorable experience. Will be back for sure!

Saurabh, 6-night trip

10/10 Exceptional

Nov 28, 2023

Stayed recently for 17 nights rm 1125. Very clean and well maintained rooms. Modern design. Top notch service. Nice restaurants and amenities. Food is good. Manager kind enough to provide complimentary late check out. Breakfast room mentionable names Breakfast room mentionable names include: Sayni Hripik Kilo Rabin Raveen Ranjan Gym: Eshwar and Alisha Only negative which may not be important to others is lack of outdoor space. I personally like a garden of any size to unwind and buffer from the city traffic.

Jay, 17-night trip

6/10 Good

Apr 29, 2023

Since there can be guests who are travelling alone, even after requesting specifically for single portion food items, the service didn’t serve it. Anything which isn’t single portion in this case is difficult to consume and seems like a waste food and money. Providing fruits in room is a nice touch and appreciated.

4/10 Fair

Jul 6, 2023

Disappointed

Disappointing. Poor value for money.

Erez, 1-night trip

4/10 Fair

Jan 2, 2024

Whilst I cannot fault the room and bathroom, which were marvellous, our stay left a lot to be desired. As it was New Year's Eve, there were only NYE package food and beverage options meaning no option to go to any restaurant venue for an early a la carte meal, which we had not been warned about. Also, it was incredibly loud until 2am with thumping music, which again would have been nice to know (and they knew we had to catch a 4:20am car to the airport so perhaps they could have offered to put us in a quieter part of the hotel, if there was such a place). I do appreciate that our disappointing experience may be largely attributable to the fact that it was NYE and the hotel guests seemed to cater exclusively to NYE revellers, but there seemed to be no consideration for guests who were not interested in partying into the wee hours and / or who had an early morning flight. Lastly, having stayed at other Shangri-La properties, I noticed a distinct attitudinal difference with the staff at this hotel who were, at best, perfunctory.

R, 1-night trip

10/10 Exceptional

Feb 13, 2024

We stayed 2 nights at the property with our 1 year old. From the moment we stepped out of the car we received near perfect service. The staff from the reception, restaurant to the club lounge were always attentive, accommodating to our needs an made sure we were comfortable at all times. The room was also clean and very comfortable, and the food was absolutely delicious. I want to make special mention of a few staff members that made our stay an especially happy one - Dharini from the front desk checked us in and suggested an upgrade to the club floor. She personally escorted us to the rooms so we can view them and choose and we ended up opting for the upgrade which we do not regret. She was always there to help us and even organized food for our child when we arrived. We were also served by Shikha at the Horizon Lounge who catered for our every need including providing kid friendly options during cocktail hour. Ravichandra from the housekeeping department also made sure our room was always comfortable and fully stocked. He even helped bring our bags down himself when he could have called for the porter - this is GOOD service! Very rarely do I write positive reviews but our stay at the hotel has convinced us to visit Bangalore just for the hotel. We will be sure to be back very soon. Thank you to your amazing staff!

Druvinda, 2-night trip

4/10 Fair

Sep 22, 2024

Poor service level at Bangalore Shangri-La

Experience is not so good and to some extent, I would say unexpected: 1) Interaction with front desk staff at midnight wasn't expected at this level of hotel. He needs serious grooming & especially on customer interaction & choice of words. 2) On next morning, I left at 9:30AM and around 4:30PM while crossing the hotel during my journey from South to North of the city, I thought of dropping few stuff. But surprisingly found that the room hasn't been serviced. I asked a carpet cleaner, who was then working just outside my room; he responded that I should have informed front desk while leaving. Understood that he is also another untrained member of the team. 3) Though hotel has 6 lifts in the lobby but most of the guests didn't respect the privacy of other members. Lifts were often too crowded and giving a feel of shopping mall or office lifts. Hotel could have deployed a person to manage the crowd. I finally decided to enter a lift with 2 other guests but then 3 more people accommodated themselves! No one had time for another 40-50 seconds. A lapse from hotel management. 4) I had to extend my stay for one more night. Though I completed my formalities in the morning before leaving the hotel at 7:15AM, my access key hadn't been updated. So, I had redo that at 8PM...at a gap of more than 12 hrs after being refused lift access. 5) In continuation of #4; my wifi hadn't been updated. Finally realised that my choice was wrong & decided not to bother any further. 6) Iron-board unsafe

Abir, 2-night trip

10/10 Exceptional

Aug 23, 2025

Outstanding Staff

Absolutely excellent staff who went over and above the level of service expected.

DANIEL, 3-night trip

10/10 Exceptional

Aug 18, 2025

Just great. Definitely Recommend.

Great hotel, comfortable in the top 5 hotels I’ve stayed at in Bangalore. I stayed here on a weekend to break up a business trip which was further out of the city. I left my power bank in the bar after one too many of the drinks… I emailed them and managed to resolve it quickly, picked it up the next weekend when I was in town. Fantastic Service all round and great breakfast options.

Charles, 1-night trip

10/10 Exceptional

Jul 27, 2025

I loved the stay. especially the lounge option. Very friendly and responsible staff. Would definitely recommend to my circle.

Praveen, 2-night trip

10/10 Exceptional

Jul 24, 2025

朝食がとても素晴らしい

JUMPEI, 6-night trip

10/10 Exceptional

Jul 20, 2025

ジムが広く機器も最新で充実しています。部屋の広さ、空調など快適でした

makoto, 4-night trip

8/10 Very good

Jul 18, 2025

Shangri-la needs to change their hotel fragrance.

I arrived at noon before check in time 2pm. My room was not available so the staff tried to sell me an executive room with lounge access and breakfast. However as I had to leave hotel at 5am on the last morning thus missing breakfast, I did not take up the offer. I did get my assigned room after an hour+. Upon checking out, I realised my gold sratus at Hotels.com would allow me free upgrade which was not extended to me. The room itself was outdated and the smell in the room was not pleasant. I would suggest Shangri-la to change all their pillows which smell stale. I also had 2 dinners and 1 lunch at Shang Palacce. The team was the best, professional and always checking on me.

Chong, 3-night trip

6/10 Good

Jul 13, 2025

Broadly it was great, rooms for and team. We were only let down by the fact there was a huge wedding event and that meant our second night was interrupted. We thought the manager could have made a better gesture after we complained but it was poor

martin, 2-night trip

8/10 Very good

Apr 21, 2025

Restaurant

Rana, 1-night trip

10/10 Exceptional

Apr 11, 2025

What an amazing experience

It was amazing. Clean, spacious room, amazing staff and service. The breakfast buffet was huge and delicious. I don’t recommend Saffron restaurant but other than that everything about this hotel was amazing. I’ll definitely be back with family.

Simranjeet, 2-night trip

Shangri-La Bengaluru

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