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Palace Hotel

3.0 star property
Family-friendly hotel in Poços de Caldas with spa and indoor pool

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Photo gallery for Palace Hotel

Indoor pool, sun loungers
Property video
Garden
Exterior
Reception
Located in Região Urbana Homogênea IX, Palace Hotel is a haven of relaxation. Treat yourself to a rejuvenating massage at the onsite spa or take a refreshing dip in the indoor pool. Guests also rave about helpful staff and overall condition.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Connecting rooms available
  • Gym
  • Spa
  • Pool

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Pool bar
  • Room service

For families (6)

  • Children stay free
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Single Room, 2 Twin Beds, Garden View

1 bedroom, minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds, Garden View

8.0 out of 10
Very good
(4 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Wardrobe or closet
Desk
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | 1 bedroom, minibar, desk, bed sheets

Deluxe Double Room, 1 Double Bed

8.0 out of 10
Very good
(9 reviews)

Highlights

Separate sitting area
Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Wardrobe or closet
  • 538 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | 1 bedroom, minibar, desk, bed sheets

Deluxe Twin Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Wardrobe or closet
  • 872 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

1 bedroom, minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(21 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Wardrobe or closet
Desk
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds | 1 bedroom, minibar, desk, bed sheets

Business Studio Suite, Multiple Beds

Highlights

Separate sitting area
Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Office
  • 1141 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

1 bedroom, minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

8.0 out of 10
Very good
(1 review)

Highlights

Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Wardrobe or closet
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds | 1 bedroom, minibar, desk, bed sheets

Presidential Studio Suite, Multiple Beds

Highlights

Separate sitting area
Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Office
  • 1410 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

Standard Double Room, 1 Double Bed, Garden View | 1 bedroom, minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Wardrobe or closet
Desk
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Twin Beds

1 bedroom, minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds

8.6 out of 10
Excellent
(13 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Wardrobe or closet
Desk
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Garden View

1 bedroom, minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually furnished
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Front of property

Carlton Plaza Poços de Caldas

  • Pool
  • Free breakfast
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, 906 reviews
The price is $48
$46 nightly
$48 total
Total includes taxes and fees
Aug 18 - Aug 19
Carlton Plaza Poços de Caldas
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About the neighborhood

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002

What's nearby

  • Poços de Caldas Cable Car - 2 min walk - 0.2 km
  • Pedro Sanches Square - 2 min walk - 0.2 km
  • Thermas Antonio Carlos - 3 min walk - 0.3 km
  • Macacos Fountain - 8 min walk - 0.7 km
  • Walter World Theme Park - 6 min drive - 4.3 km

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Gelateria Dubelato - ‬4 min walk
  • ‪#Querocafé - ‬3 min walk
  • ‪Pesto Cozinha Bar - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Bring the kids when you stay at Palace Hotel in Poços de Caldas and they can enjoy the free kids' club. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. An indoor pool, a poolside bar, and a fitness center are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

English, Portuguese

At a glance

DONE

Hotel size

    • 191 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: noon
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Onsite self parking (BRL 40 per night)
    • Secured covered onsite valet parking (BRL 40 per night)
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Toys

What to do

  • Pool table
  • Bingo
  • Access to nearby indoor pool

Working away

  • 4 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1930
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

Fees & policies

Children & extra beds

  • Rollaway beds are available for BRL 200 per night
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Parking

  • Self parking costs BRL 40 per night
  • Covered valet parking costs BRL 40 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel offer free cancellation for a full refund?

Yes, Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palace Hotel?

Yes, there's an indoor pool.

Are pets allowed at Palace Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Palace Hotel?

Yes. Self parking costs BRL 40 per night. Valet parking costs BRL 40 per night.

What are the check-in and check-out times at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: noon. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Palace Hotel?

No, this hotel doesn't have a casino, but Palace Casino (1-min walk) is nearby.

What is there to do at Palace Hotel and nearby?

Palace Hotel has a spa, an indoor pool, and a steam room, as well as an arcade, a garden, and access to a nearby indoor pool.

Are there restaurants at or near Palace Hotel?

Yes, there's an onsite restaurant.

What's the area around Palace Hotel like?

Palace Hotel is in Região Urbana Homogênea IX, a short 3-minute walk from Pedro Sanches Square and 3 minutes' walk from Thermas Antonio Carlos.

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Palace Hotel Reviews

Reviews

8.4

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Beautiful place
Nivalda, 1-night trip

10/10 Excellent

The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Robert, 2-night trip

6/10 Okay

This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
KRISTIN, 1-night trip

10/10 Excellent

Great hotel

Love this hotel. i Facilities in much need of repairs due to time.
Katia, 2-night trip

10/10 Excellent

Ok
Christine g h, 1-night trip

10/10 Excellent

Ok
Jose Carlos Hoffmann, 1-night trip

4/10 Poor

Grand but disappointing hotel

The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
2-night trip

10/10 Excellent

O café da manhã colonial, almoço e jantar excelentes com muita variedade de pratos bem elaborados! Comida de Chef... As camas estavam confortáveis com colchão, roupa de cama e travesseiros limpíssimos e de qualidade. Adorei!
Fabia, 1-night trip

10/10 Excellent

O prédio esta muito bem conservado e mantém as características originais. Alguns aspectos poderiam ter mais atenção, mas a relação custo-benefício são muito claras. Recomendo o hotel pelo charme, conforto e atendimento.
Sergio, 1-night trip

8/10 Good

O Palace Hotel é um marco em Poços de Caldas. O café da manhã estava delicioso e com muita variedade. A única ressalva eh que não eh um hotel que está atualizado e com uma decoração charmosa. Apesar disso, sempre que vamos a Poços eh aonde ficamos devido a sua localização e a tradição.
Cecilia, 1-night trip

10/10 Excellent

Incrível

Incrível, foi uma experiência especial, que deixou o desejo de retornar para ficarmos mais tempo, neste hotel charmoso, rodeado de um lindo parque e no centro da cidade.
ana r b, 3-night trip

10/10 Excellent

2-night trip

10/10 Excellent

Ali, 1-night trip

8/10 Good

Marcia, 2-night trip

6/10 Okay

Esperava mais

Apesar de termos colocado a placa na porta do quarto para a limpeza, nao o fizeram. O colchão da cama é bastante desconfortável devido ao desgaste por ser muito velho. A porta do guarda roupa é extremamente barulhenta ao abrir e fechar.
José Walther, 3-night trip

6/10 Okay

Apesar de ser muito antigo a estadia foi boa. Falta ar condicionado.
Jorge, 1-night trip

10/10 Excellent

Vale muito se hospedar nesse hotel.

Muito boa, excelente café da manhã, quarto muito bom , localização central no meio de jardins bem cuidados.
RENATO, 3-night trip

10/10 Excellent

Luís Fernando, 3-night trip

10/10 Excellent

DENISE, 2-night trip

10/10 Excellent

Maria Cecília, 2-night trip

10/10 Excellent

Viagem no tempo ao passado

Para quem gosta de ambientes clássicos, este hotel é uma verdadeira viagem no tempo. Nós adoramos, é a segunda vez que nos hospedamos. Ótimo café da manhã e a melhor parte é a piscina de água sulfurosa, um oásis!
Rafael, 1-night trip

10/10 Excellent

Surpreendente

Hotel muito bem localizado e cheio de história
Carmen, 3-night trip

10/10 Excellent

LOCAL FANTASTICO

EXPERIENCIA INCRIVEL, LOCAL MARAVILHOSO, ATENDIMENTO MUITO BOM. PESSOAS EDUCADAS
LARA, 2-night trip

10/10 Excellent

Foi tudo bem, desde da chegada até nossa saída!
Sandro, 2-night trip

10/10 Excellent

Hotel historico, muito interessante, equipe de recreaçao excelente, comida ok
Andreia, 2-night trip