Does Hotel Casa Palopó - Relais & Chateaux offer free cancellation for a full refund?

Yes, Hotel Casa Palopó - Relais & Chateaux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Casa Palopó - Relais & Chateaux?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.

Are pets allowed at Hotel Casa Palopó - Relais & Chateaux?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Casa Palopó - Relais & Chateaux?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel Casa Palopó - Relais & Chateaux?

Yes, an airport shuttle is available. The charge is USD 400 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Casa Palopó - Relais & Chateaux?

Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is 2 PM.

What is there to do at Hotel Casa Palopó - Relais & Chateaux and nearby?

Have fun with onsite activities like kayaking and boat tours. Additional recreation onsite includes helicopter/airplane tours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Casa Palopó - Relais & Chateaux also has a seasonal outdoor pool and a fitness center, as well as spa services and a garden.

Are there restaurants at or near Hotel Casa Palopó - Relais & Chateaux?

Yes, there are 2 onsite restaurants, featuring beachfront dining and garden views.

Does Hotel Casa Palopó - Relais & Chateaux have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Casa Palopó - Relais & Chateaux like?

Hotel Casa Palopó - Relais & Chateaux is a short 3-minute walk from Lake Atitlán and 12 minutes' walk from Santa Catarina Palopo Church.

Hotel Casa Palopó - Relais & Chateaux, Santa Catarina Palopo: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Oct 23, 2025

Incredible hotel. Extremely attentive and helpful staff. Beautiful views. Overall, amazing accommodation.

Ariel, 1-night trip

10/10 Exceptional

Sep 5, 2025

Amazing property with beautiful views & good food

Everything was incredible! I can’t wait to go back!

Emily, 2-night trip

10/10 Exceptional

Jan 8, 2025

Most heavenly property on the planet ! We loved everything about it . Especially the infinity pool all the way up top / breathtakingly beautiful

Fadi, 3-night trip

10/10 Exceptional

Oct 30, 2023

Amazing hotel, totally worth it, we are definitely coming back.

Amaury, 2-night trip

10/10 Exceptional

May 21, 2024

Amazing views of the volcanoes and the Lake

Marco, 1-night trip

8/10 Very good

Jul 1, 2025

Loved my stay here, comfortable and clean. I did get sick when I ate at the restaurant both times. Also the guy at the front desk that spoke English as well was rude. Whenever he would be assisting me, he would be helping others at the same time. Whenever I came to the front desk and he was helping someone else he didn’t even speak to me. When I checked out, he didn’t even say thank you or anything. At the price you pay for this hotel you expect the customer service to be on point. Besides him, it was a good stay.

lakina, 3-night trip

10/10 Exceptional

Feb 3, 2024

What a beautiful property with the luxury amenities of a 5 star hotel. The chef is amazing and we ate several meals in the beautiful ambience of their dining room. Comfortable beds and beautiful room with a view of the surrounding lake and mountains. We would highly recommend this hotel and its beautiful staff.

Steven, 3-night trip

10/10 Exceptional

Dec 2, 2023

À dream of a place facing one of the most beautiful settings ever.

Felix, 2-night trip

8/10 Very good

Feb 10, 2024

Views, views and more views.

Fantastic views. Friendly staff. Comfortable room. Lovely public areas.

Helen, 2-night trip

10/10 Exceptional

Dec 16, 2024

it is high up but close to a small town and transport is easy available - it has a magnificent absolutely stunning view - it is so special - waking up with the view of a huge vulcano i. the window, a big veranda with great views , a swimmingpool and hottie with great views, beautiful rooms and bathrooms . huge common areas -a restaurant and very friendly staff - it sextremely beautiful- we had one of the suites - the stunning view came with a small downside of 150 steps but we managed to never have to go up by always using the tiktuk when coming back from syrups and always eat in the room - teh entire menü is available in room - food in small town was much cheaper - prices at hotel are very high but they try to have fancy food - town restaurants were a very amazing alternative though - and

Flora, 3-night trip

10/10 Exceptional

Nov 17, 2024

Alvaro, 1-night trip

10/10 Exceptional

Jul 4, 2024

Casa Palopo is heaven on earth. Every part of the hotel is thoughtfully decorated and stunning- with the kind of originality one can only find in an independent boutique hotel. Refreshing pools surrounded by curated cactus gardens, backed by the mountainous jungle and overlooking the teal Lake Atitlan. Kayaks and paddle boards are provided to make the most of the lake. The restaurant serves incredible cocktails and cuisine. The team is friendly, fun and very attentive. Little touches make the stay pure magic- a selection of wellness drinks to start your day and a unique gift in the room each nigh.

katherine, 4-night trip

10/10 Exceptional

Nov 4, 2024

Absolutely love Casa Palopo and so glad we decided to stay here during our trip to Lake Atitlan!! The views are amazing and the service and kindness the staff showed us was outstanding. They staff went above and beyond to make sure our stay was comfortable and enjoyable. We had NO issues with communication or hot water in our rooms. So I'm really surprised by the other reviews left. The restaurant in the hotel was lovely and they were happy to accommodate to my food allergies with no problems!!! We found the location we'll worth the views of the lake and Volcanos. And easy walk to Satana Catarina, a beautiful local village. Easy Tuk tuk transport to get to Panajachel for more restaurants, shopping and transport by boat to other towns across the lake. I highly recommend this boutique hotel!!

Dusten, 6-night trip

4/10 Fair

Jul 6, 2023

1. Declined in service. Old and wasted robes and towels. Relation price - service is not at all good. Sooooo expensive for what you are getting. Food is average but really expensive, not worth it.

Jose, 1-night trip

2/10 Poor

Nov 3, 2023

Avoid Casa Palopo: Guatemala is/was going through a political unrest situation with protesters blocking the roads. The US embassy advised anyone to stay clear or the road blocks/areas which also pertained to the roads to Late Atitlan. We found out the day we got to Antigua about the unrest and that the roads to Lake Atitlan are closed. Having booked for the day after we got to Antigua, we contacted the hotel and after several hours they said that we won’t get there unless we take a helicopter which was out of the question (financially and safety wise). We talked to several people in Antigua and most of them were going to visit Lake Atitlan as well. ALL of them got refunded due to the circumstances, however Casa Palopo did not. They charged us the hotel room for 2 nights with no explanation. (We did book through Expedia and they contacted the hotel every day for 8 days and the hotel refused to give us the refund, although Expedia mentioned several times that considering the circumstances it should be not issue to cancel the reservation and get the refund). Obviously money is way more important for them than the safety of their guest. I highly suggest to stay clear of this hotel as unknown circumstances may arise and the hotel WILL NOT work with you not matter what. We spent several hours on the phone with Expedia and emailing Casa Palopo and at the end they decided not to refund our stay!!

10/10 Exceptional

Oct 29, 2025

O tratamento da equipe é de outro mundo, todos muito educados e gentis o tempo todo, realmente nos faz nos sentir muito bem. O quarto e comodidades da casa são impecáveis. Foi uma experiência incrível. 10/10!

Beatriz, 2-night trip

10/10 Exceptional

Oct 10, 2025

It was great, had a lot of fun and everyone was helpful with planning my days. They also went out of their way to help out with weather conditions and others.

Mario, 2-night trip

10/10 Exceptional

Sep 30, 2025

Super

Julio cesar, 2-night trip

10/10 Exceptional

Sep 27, 2025

Vista al Lago Expectacular

Julian, 4-night trip

10/10 Exceptional

Jul 9, 2025

The experience here is amazing. I will stay here again.

Dilayla, 1-night trip

10/10 Exceptional

Jun 20, 2025

Absolutely beautiful place! The views are simply stunning — you can enjoy breathtaking scenery right from your room. The service was excellent, very attentive and friendly. The entire property is peaceful and quiet — the perfect spot to relax and unwind. I would definitely recommend Casa Palopó to anyone looking for a serene and unforgettable experience.

Annely, 2-night trip

10/10 Exceptional

May 21, 2025

Five Stars – A Truly Unforgettable Experience at Casa Palopó We absolutely love Casa Palopó and have been visiting this stunning property for several years. Each stay only deepens our appreciation for this truly unique and outstanding hotel. The breathtaking views of Lake Atitlán, framed by beautifully landscaped gardens and majestic volcanoes, are simply unforgettable. The level of gastronomy is exceptional—fine dining at its best. Every dish is thoughtfully prepared and bursting with flavor. The new restaurant menu is fantastic, a true culinary delight. The service is impeccable, with every member of the staff going above and beyond. Special thanks to Fausto, Mary, and Pablo—the new manager—who all made our experience incredibly warm and personal. The new chef has brought a fresh and exciting touch to the kitchen, and it shows in every bite. The villa area is a true gem. With its gorgeous decor, it offers a luxurious and tranquil retreat. Don’t miss the infinity pool and jacuzzi—both are beautifully designed and offer an amazing way to unwind while enjoying panoramic lake and volcano views. Casa Palopó continues to set the standard for world-class hospitality in one of the most beautiful places on Earth. Highly recommended!

Dalia, 2-night trip

10/10 Exceptional

May 13, 2025

Amazing views and service

JORGE, 3-night trip

10/10 Exceptional

Apr 21, 2025

Stay here!

This hotel is extremely unique and special—some rooms are unlike any we have experienced before. The views are incredible.

1-night trip

6/10 Good

Mar 31, 2025

This property is far from the public boats and they overcharge for every thing even transportation to town so if you're staying here be prepared to stay there only of pay alot. Even though theirs options they won't tell you unless you ask specifics which was frustrating.

Tameka, 1-night trip

Hotel Casa Palopó - Relais & Chateaux

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