This has been the worst stay in over a year at this hotel! Usually, when the hotel is full, services get a lot worse and things go bad, as it was the case this time. First, the attendant tried to charge me 15% more. When I asked why I was being charged more than agreed, he mentioned it was a “voluntary” service fee — if it was voluntary he should have asked me first!! When I reserved, asked for a quiet room far from elevators (light sleeper), to avoid the constant “elevator sound” all night long… guess what, I was placed in a room right in front of the elevators. Finally, my room had shades in a size that covered only half of the window, so every day at 6am the sun was shining bright inside my room! Well, really bad stay in years here this time!