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Hotel Kajikaso

4.0 star property
Riverfront ryokan in Hakone with restaurant and bar/lounge

Choose dates to view prices

Photo gallery for Hotel Kajikaso

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View | 1 bedroom, down comforters, free minibar, in-room safe
Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe
Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe
Reception
SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen | 1 bedroom, down comforters, free minibar, in-room safe
When you stay at Hotel Kajikaso, you'll be within a 15-minute drive of Hakone Kowakien Yunessun and Fuji-Hakone-Izu National Park. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include 2 coffee shops/cafes, a bar/lounge, and a terrace. Fellow travelers say great things about the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Onsen
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Restaurant and bar/lounge
  • Hot springs
  • 2 coffee shops/cafes
  • Spa services
  • 4 meeting rooms
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Arcade/game room
  • Front-desk safe
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Terrace
  • Coffee/tea maker
  • Elevator
  • Bathtub or shower

Why we love this property

Healing hot springs
Relax in traditional Japanese ryokan with spa massages. Soak in mineral-rich hot springs, indoor and outdoor onsen, along a serene river.
Luxury ryokan comfort
Soak in traditional spring water bathtubs after turndown service. Rooms feature down comforters and complimentary stocked minibars.

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Japanese Style Room with 10 tatami mats, River View

Japanese Style Room with 10 tatami mats, River View | 1 bedroom, down comforters, free minibar, in-room safe

Japanese Style Room with 10 tatami mats, River View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring water bathtub
  • 398 sq ft
  • River view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese Style Room with 12.5 tatami mats, River View

Japanese Style Room with 12.5 tatami mats, River View | 1 bedroom, down comforters, free minibar, in-room safe

Japanese Style Room with 12.5 tatami mats, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 517 sq ft
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 517 sq ft
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese Style Room with City View, Half Board

1 bedroom, down comforters, free minibar, in-room safe

Japanese Style Room with City View, Half Board

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Hair dryer
  • 398 sq ft
  • City view
  • Sleeps 5
  • 5 Twin Futons

View all photos for B-type Japanese 12 river view standard

B-type Japanese 12 river view standard | 1 bedroom, down comforters, free minibar, in-room safe

B-type Japanese 12 river view standard

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 474 sq ft
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 753 sq ft
  • River view
  • Sleeps 6
  • 4 Twin Futons OR 2 Twin Beds

View all photos for Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 753 sq ft
  • City view
  • Sleeps 6
  • 4 Twin Futons OR 2 Twin Beds

View all photos for Twin Room, No Meal

Twin Room, No Meal | 1 bedroom, down comforters, free minibar, in-room safe

Twin Room, No Meal

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Hair dryer
  • 70 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View | 1 bedroom, down comforters, free minibar, in-room safe

Japanese Western Style Room with 10 tatami mats, Twin Beds, River View

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 689 sq ft
  • River view
  • Sleeps 6
  • 2 Twin Beds and 6 Twin Futons

View all photos for Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring water bathtub
  • 689 sq ft
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring water bathtub
  • 495 sq ft
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen | 1 bedroom, down comforters, free minibar, in-room safe

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring water bathtub
  • 818 sq ft
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring water bathtub
  • 1163 sq ft
  • 1 bedroom
  • River view
  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

View all photos for Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Spring water bathtub
  • 689 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for River Side - Japanese Style Room With Free Flowing Outdoor Bath

Living area | LCD TV

River Side - Japanese Style Room With Free Flowing Outdoor Bath

  • Sleeps 6

View all photos for River Side - Japanese Style Room 12.5 Tatami Mats

Miscellaneous

River Side - Japanese Style Room 12.5 Tatami Mats

  • Sleeps 6

View all photos for River Side - Japanese Style Room 12 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

River Side - Japanese Style Room 12 Tatami Mats

  • Sleeps 6

View all photos for River Side - Japanese Style Room 10 Tatami Mats

Bathroom | Spring water tub, free toiletries, hair dryer, slippers

River Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5

View all photos for Street Side - Japanese Style Room 10 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

Street Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5

View all photos for Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

1 bedroom, down comforters, free minibar, in-room safe

Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6

View all photos for River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

1 bedroom, down comforters, free minibar, in-room safe

River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6

View all photos for River Side - Japanese Western Style Room With Twin Bed Room

1 bedroom, down comforters, free minibar, in-room safe

River Side - Japanese Western Style Room With Twin Bed Room

  • Sleeps 6

View all photos for Twin Room No View

1 bedroom, down comforters, free minibar, in-room safe

Twin Room No View

  • Sleeps 2

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Onsen
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 1,680 reviews
$472 nightly
The price is $521
Dec 3 - Dec 4
Hakone Kowakien TEN-YU
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About the neighborhood

Map
688 Yumoto Hakone-machi, Hakone, Kanagawa-ken, 250-0311

What's nearby

  • Tenzan Onsen - 3 min drive - 1.7 km
  • Lake Ashi - 22 min drive - 18.8 km
  • Hakone Open Air Museum - 23 min drive - 5.9 km
  • Hakone Kowakien Yunessun - 24 min drive - 6.9 km
  • Hakone Gora Park - 24 min drive - 6.6 km

Getting around

  • Haneda Airport (HND) - 83 min drive
  • Narita Intl. Airport (NRT) - 140 min drive
  • Hakone Yumoto Station - 4 min walk
  • Hakone Ohiradai Station - 6 min drive
  • Hakone-Itabashi Station - 8 min drive

Restaurants

  • ‪はつ花そば 本店 - ‬1 min walk
  • ‪山そば - ‬2 min walk
  • ‪茶のちもと - ‬1 min walk
  • ‪箱根てゑらみす - ‬3 min walk
  • ‪料理茶屋花さがみ - ‬2 min walk

About this property

Hotel Kajikaso

When you stay at Hotel Kajikaso, you'll be within a 15-minute drive of Hakone Kowakien Yunessun and Fuji-Hakone-Izu National Park. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include 2 coffee shops/cafes, a bar/lounge, and a terrace. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 73 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 6:00 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • The front desk is open daily from 8:00 AM - 10:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area

Traveling with children

  • Bed rails

What to do

  • Hot springs
  • Shopping
  • Golfing nearby

Working away

  • 4 meeting rooms

Services

  • Front desk (limited hours)
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • Terrace
  • Art gallery on site
  • Designer stores on site
  • Arcade/game room
  • Spa services
  • Outdoor entertainment area
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Thin carpet in public areas

Room amenities

Be entertained

  • 50-inch LCD TV

Home comfort

  • Air conditioning and heating
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Down comforter
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Spring water bathtub
  • Bathtub or shower
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Dining

Onsite venue - This restaurant specializes in Japanese cuisine and serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

Pool, spa, & gym (if applicable)

  • Guests must contact this property in advance to reserve access to the public bathing facility

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Guests with tattoos are not able to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Kajikaso Hakone
Hotel Kajikaso
Kajikaso Hakone
Kajikaso
Hotel Kajikaso Ryokan
Hotel Kajikaso Hakone
Hotel Kajikaso Ryokan Hakone

Frequently asked questions

Does Hotel Kajikaso offer free cancellation for a full refund?

Yes, Hotel Kajikaso does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Kajikaso?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Kajikaso?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Kajikaso?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is 10 AM.

What is there to do at Hotel Kajikaso and nearby?

Onsite recreation at Hotel Kajikaso includes hot springs. Enjoy amenities like spa services and an arcade.

Are there restaurants at or near Hotel Kajikaso?

Yes, there's an onsite restaurant that offers Japanese cuisine.

Does Hotel Kajikaso have rooms with private hot tubs?

Yes, each room has a spring water bathtub.

What's the area around Hotel Kajikaso like?

Hotel Kajikaso is located on the boardwalk/promenade in Yumoto, a short 4-minute walk from Hakone Yumoto Station and 10 minutes' walk from Gyokuren Shrine.

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Hotel Kajikaso Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Onsen
River
Food

What guests liked

  • Breakfast was delicious and beautifully presented, with traditional Japanese food being a highlight for many guests. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Customer service is wonderful, meals are fantastic with traditional Japanese experience. I only hope our room is in better condition as the property itself is quite old.
JIANING, 1-night trip

10/10 Exceptional

Good onsen ryokan. Service and the onsens were amazing. The kaiseki dinner was traditional and good, but wouldn’t say it was exceptional. Area near the ryokan is very picturesque and nice to roam around
Tommy Koh Siong, 1-night trip

2/10 Poor

The food was not to par and resulted in food poising. Please book elsewhere.
Richard S, 3-night trip

10/10 Exceptional

This was our last stop on a 23 day family trip and it was the best one. Loved the ryokan, staff and onsen. Thank You
Ben, 2-night trip

10/10 Exceptional

The most zen 24 spent in Japan.

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
Luke, 1-night trip

8/10 Very good

Enjoy the trip
Suk Yee, 1-night trip

6/10 Good

The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Andrea, 1-night trip

8/10 Very good

The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Savannah Renee, 1-night trip

8/10 Very good

今回、両親の結婚記念日のお祝いで宿泊しました。 スタッフの方からもお祝いのお言葉やお気遣いいただき、両親もとても喜んでいました。 部屋の雰囲気もとても良かったです。 ありがとうございました。 是非また皆で伺いたいと思いました。
SHINOBU, 1-night trip

10/10 Exceptional

ottimo soggiorno

l'hotel è ben posizionato ed ha un ottimo onsen. andrebbe leggermente ammodernato ma nel complesso sono molto soddisfatto
marco, 1-night trip

10/10 Exceptional

温泉、料理ともに最高でした。また来たいです。
つねあき, 1-night trip

8/10 Very good

夕食・朝食を部屋でゆっくり食べられました。 他の客室の声も聞こえずゆっくり過ごせました（宿泊当日は満室と聞きましたが）。
ひろこ, 1-night trip

10/10 Exceptional

The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Kinna, 1-night trip

10/10 Exceptional

父の喜寿のお祝いで宿泊させていただきました。 注文をお願いしたケーキは美味しく、ちゃんちゃんこセットも準備していてくれて父も喜んでくれました！ スタッフの方の対応も良かったです！ 良い記念になりました。
ケイコ, 1-night trip

10/10 Exceptional

This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Cui-Zhu, 1-night trip

8/10 Very good

Très chouette onsen

Nous avons passé une nuit dans cet hôtel. Le très gros plus a été son onsen, l'un des meilleurs que l'on ait eu au Japon avec vue sur les montagnes. Le diner et le petit-déjeuner était très bons et nous avons eu droit à une animation par des geishas. Ombres au tableau, notre salle de bain avait été mal nettoyée et nous étions proches des turbines de ventilation un peu bruyante.
Cedric, 1-night trip

8/10 Very good

Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).
Sean, 4-night trip

6/10 Good

이걸 숙박용 방이라고 파는건지..

방 상태가 너무 안좋았어요 천장은 벽지가 뜯어져있고 벽면은 곰팡이가 생겼는지 시커멓게 얼룩져있고 커텐걸이도 상태가 안좋았습니다.
1-night trip

10/10 Exceptional

位置非常方便，面對早川，櫻花季節酒店前即可欣賞到櫻花～酒店內設施齊全，入住時職員非常親切帶路介紹各個地方和設施，最喜歡面對河川的戶外足湯、大浴場和禮品店。我們的早晚餐都在房裡進行，有一位管家照顧，熟知酒店和餐飲食材，每餐細心介紹豐富食物，亦會非常友善和我們聊幾句。這次住宿非常放鬆，隨時可以享受溫泉，餐飲非常美味。謝謝管家的悉心照顧，我們很開心到河鹿莊住宿！希望將來可以買到河鹿莊特製的餐前酒，真的一試難忘！
Wat Yuen, 2-night trip

2/10 Poor

Good onsen, terrible staff.

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees
1-night trip

8/10 Very good

整體溫泉旅館體驗是舒適的，欣賞食物高尚感覺，私人風呂水質及環境良好，迎賓食物及飲品有限時間內自由飲用，唯一不足就是食物份量較少，而且款式不多
Ho Lun, 1-night trip

10/10 Exceptional

放鬆心情好住處

我們選是有私人溫泉的房間，空間很大，靠河邊很舒服，但發現酒店邊上有建設中的工地，不知會否影響，週末假期是不會影響，平日入住就要注意一下。 房間私湯很隱秘，在淋浴間邊上，真的很私人呢！ 一泊兩食，都是差不多，沒太大驚喜，也不失望的
C K RONATE, 1-night trip

8/10 Very good

服務員可能不夠. Check in時等了一段時間. 晚點見到清潔汽水機及夜晚在禮品店都是這位女職員. 但她非常友善！ 因我腳受傷，事前有電郵查詢是否酒店內有樓梯. 知悉會有幾級樓梯的. 亦沒有要求酒店會做什麼. 但他們實在太貼心，房間內安排高椅子. 原本應該到餐廳食晚餐及早餐都改做房間內食. 而且房間都是盡量接近電梯位置. 真係太貼心值得讚！其實酒店內有樓梯的位置都有斜道. 所以就算輪椅人士都可以的. 晚餐及早晨味道ok. 酒店看得出有些歷史的舊. 另外很喜愛足湯的位置. 而且有毛巾在旁邊！
PIK YEE, 1-night trip

10/10 Exceptional

Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.
ricardo, 1-night trip

10/10 Exceptional

The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.
Quan, 1-night trip