Does The Bala's Holiday Chalet offer free cancellation for a full refund?

Yes, The Bala's Holiday Chalet does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Bala's Holiday Chalet?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Bala's Holiday Chalet?

Yes, there's free self parking.

What are the check-in and check-out times at The Bala's Holiday Chalet?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of MYR 100. Contactless check-out is available.

What is there to do at The Bala's Holiday Chalet and nearby?

The Bala's Holiday Chalet has a garden.

Are there restaurants at or near The Bala's Holiday Chalet?

Yes, Planters Tea House offers Asian cuisine.

What's the area around The Bala's Holiday Chalet like?

The Bala's Holiday Chalet is located a short 16-minute walk from Parit Falls.

The Bala's Holiday Chalet, Tanah Rata: Hotel Reviews, Rooms & Prices

8/10 Very good

Feb 19, 2025

A hotel full of history, very interesting to walk around and discover so many different details. Lovely afternoon tea and good breakfast. But it’s a place that need renovations which I understand is not easy with the humid climate. We enjoyed out stay.

Elizabeth, 2-night trip

6/10 Good

Feb 20, 2024

Variable Room design but.....

The Family Suite, 1 Bedroom was switched to another room as my guests were not willing to climb the steep hill everytime. But the room given was not a Family Suite, 1 Bedroom, yet the receptionist told us, same rate only different design.

SOHAINI, 2-night trip

6/10 Good

Aug 6, 2022

Beautiful hotel, but dissapointing stay.

The hotel itself is very charming with a lot of history and character and well worth the visit. We enjoyed a nice breakfast and dinner at a reasonable cost during our stay. Our room and the service however were both a little disappointing. Room run down and in need of attention. i.e. - broken toilet seat, furniture covered with dead ants, cobwebs throughout room etc. No fridge or heating/cooling. Wifi virtually non-existent. Room not serviced for our 3 day stay despite this being part of advertised package. Advertised shuttle bus into town not currently operating. Not enough staff and subsequently they were all run off their feet - potentially covid related. Despite this, staff were pleasant and helpful, just sparse.

Nicole, 3-night trip

10/10 Exceptional

Oct 7, 2025

Très bon accueil et personnel attentionné, merci beaucoup ! Décor et paysages magnifiques.

Sofiane, 2-night trip

8/10 Very good

Sep 19, 2025

It was a pleasant stay. Nice enviroment

Tasanee, 2-night trip

10/10 Exceptional

Jun 2, 2025

Eine wunderschöne, überschaubare und ruhige Anlage im britischen, altmodischem Kolonialstil Da die Anlage etwas außerhalb des Ortes liegt, ( 15 Min zu Fuß), hat man einen fantastischen Panorama Blick. Die Häuser sehen aus wie in Hobbiton. Alles ein wenig charmant in die Jahre gekommen und man fühlt sich zurückversetzt. Alles liebevoll angelegt, Blumen, Figuren, Fotos etc. Personal sehr freundlich und hilfsbereit. Wir haben uns sehr wohl gefühlt und waren 3 Nächte dort.

claudia, 3-night trip

10/10 Exceptional

Mar 27, 2025

It was an amazing experience, everything was perfect. Loved it.

Yoosuf, 2-night trip

4/10 Fair

Jun 21, 2024

Swerve to avoid if you expect more than a backpack

Ok, I have no axe to grind and I do understand that this is an old place which harks back to the 1930s and 40s. Also, the staff were wonderful. But. I had to recheck the description on the Hotels.com website for the Raffles suite. The pictures were clearly the room type that I had booked but the room had been dressed for the photos. Reality was vastly different. The room was dingy, slightly mildewy and tatty. The bathroom was a disaster area. The eco light bulb shed a dim glow over a hostel like toilet bowl, basin and bath. There were no plugs for the bath nor basin and the massage shower in the room description was of the waterpik shower hose attachment they used to advertise on tv in America in the 70s. No hook on the wall to hang it from though. Morning of departure had no hot water coming through for a shower. The 30 inch LCD tv had 2 working channels. One lightbulb beside the bed had blown so it was impossible to read. A kettle was provided but with a puny 3 foot cable meant you had to put the thing on the floor to boil it. With a bit of investment this could be so much better but I would not recommend it now.

stephen, 1-night trip

4/10 Fair

Dec 29, 2023

The place have an interesting concept, however it needs to be renovated. While the room itself is nice, the bathroom is very bad and loosy - it’s doesn’t match the style and it wasn’t nice to use it. Also, the towels are very old and in bad state, it feels like the owners save money on everything. WiFi never worked. The price for staying is overrated. Same comes for the price for the restaurant and especially, breakfast - it’s very basic for 40 ringgits. On the good side, the personal was always nice and helpful. Scones are good (though, pricey and comes with the basic tea). The territory around looks nice. If management wasn’t that greedy, it would be a really perfect place to stay. Right now, it’s not. It needs improvements.

Liudmyla, 3-night trip

2/10 Poor

Sep 12, 2023

1) important thing no toilet paper 2) food no worth the price 3) pillow & bed not comfortable 4) the place take photo super nice

Eve, 1-night trip

8/10 Very good

Jul 19, 2023

Cosy and remote compared to many of the larger hotels we saw in the area. Quirky (if dated) colonial time warp!

Andrew, 2-night trip

10/10 Exceptional

Jun 4, 2023

Very beautiful old English building with lots of history and caracter.

Godefridus, 2-night trip

4/10 Fair

Aug 23, 2022

很不满意，因为房间的床单，被单和枕头套都很肮脏，酒店比较旧，清洁做的很差，工作人员也不戴口罩，服务很一般，反正这体不是很满足，房间价格也不值得，只是酒店外观很好看而已

rebecca, 2-night trip

8/10 Very good

Jun 25, 2022

Cameron highlands

Our stay in Cameron Highlands was fair. The traffic and road conditions getting there were difficult to say the least. Be sure to go during the week and not on a weekend as traffic will cause delays. Be prepared for windy and narrow roads. Most of the sites seemed gimmicky or required more time driving. Overall, we were disappointed.

Ruth, 3-night trip

4/10 Fair

Dec 23, 2021

A bit frustated

Not so happy. Room are gloomy, insuffienct light for kids to play & study. Furniture are old and some of it already damaged. No safe box provided.

2-night trip

10/10 Exceptional

Dec 29, 2020

The ambience and english old style accommodation really attracted me to this place. The place is full of greeneries, flowers and chirping birds, secluded from the busy touristy place. I can stay all day here just chilling in the garden.

Anna, 1-night trip

8/10 Very good

Nov 18, 2019

Love this place and service. tea and scones. Like the simple and quiet surroundings. Great place to chill. Boss is friendly too.

Nice setting... Everything so colonial style and British feel... Hahaha

1-night trip

10/10 Exceptional

Nov 14, 2019

I LOVED OUR STAY AT BALA'S! The place was surreal like out from a storybook. It was like staying at Snow White's cottage. The were LOTS OF greenery, red plaid tablecloth with yummy homemade looking breakfast (and sometimes breakfast with the famous Mr Bala, himself.) A very nice and warm man, made us feel very welcomed! He even does inspection around the house, as he is very involved with renovations and upgrades etc! Okay, so coming back to the rooms we stayed in. Interior wise we were contented with the look and feel, clean but minor cardboard defects, and a weird hot water supply where it changes if you don't know how to use it. (Trick is : to turn the knob to your desired heat, then pull the knob. Otherwise it will get suddenly ice cold!) Either than that. I LOVED THE EXPERIENCE! Lovely Tudor with a beautiful patio! Alongside with the Cameron Highlands weather! It's Perfect! 👌

Marie, 1-night trip

8/10 Very good

Nov 1, 2019

It's a very nice place to stay; very tastefully decorated with a very friendly staff. However, there was a big minus that would make us hesitate staying there again in the future. We didn't have warm water all the time. One day we got back in from a hike and we were drenched due to the rain. It was 17 degrees outside and with no heating and no warm water in the room, that was a bit too much. They tried to fix it, but even when we had warm water for a few minutes, the water pressure was very very low.

2-night trip

8/10 Very good

Sep 11, 2019

Pleasant stay

Comfortable and quiet environment.

3-night trip

8/10 Very good

Aug 4, 2019

住宿體驗還不錯，稍嫌美中不足，但無傷大雅。

來到金馬崙高原體驗英國殖民時期的風采，所以特別選定這家的住宿，可在漂亮可愛的戶外花園享用美味的下午茶，真正從舊時代留下來的英式建築也很美，選用的家具也很符合英式風格。其他客人評論的室內照明不足，對我們並不構成問題。房間內部沒有空調，略感濕氣，幸好沒有霉味，睡得很舒服。除了沒有空調設備，也沒有提供冰箱、保險箱，設施上略顯不足，所謂的免費盥洗用品只有兩條浴巾、洗髮精、沐浴乳、肥皂。刮鬍刀、梳子、髮帽、牙刷、牙膏、漱口杯、棉花棒之類的，都沒有提供。雙人房也是有閣樓，即便是雙人房型沒用到的閣樓空間，也請更換一下床墊和清理灰塵，經過歷史洗禮的房子很美，希望旅館主人能好好維護。另外山上的濕氣重，老舊的木造建築本來就不可能很清爽明亮，有心理準備才不會嚇一跳。整體來說，住宿體驗還不錯，稍嫌美中不足，但無傷大雅。

CAIYU, 1-night trip

8/10 Very good

Jul 24, 2019

English-style surrounding elevates my holiday experience. A few drawbacks are main room lighting flicker and inconsistent hot water supply.

Ahmad, 2-night trip

10/10 Exceptional

Jul 22, 2019

Comfortable

TEOH, 1-night trip

6/10 Good

Jun 17, 2019

A standard well below expectations

This is a very tired hotel in need of an update. The wifi did not work and the room was damp. With so many hotels in the area, I would not stay here again.

2-night trip

10/10 Exceptional

Feb 23, 2019

It was a different experience than staying in a normal hotel, Very antique, Boutique property - They have some rooms with stairs which is a plus for me

1-night trip

The Bala's Holiday Chalet

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