Does Caramel, A Grecotel Resort to Live offer free cancellation for a full refund?

Yes, Caramel, A Grecotel Resort to Live does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Caramel, A Grecotel Resort to Live?

Yes, there's free self parking.

Is airport shuttle service offered by Caramel, A Grecotel Resort to Live?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Caramel, A Grecotel Resort to Live?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Caramel, A Grecotel Resort to Live and nearby?

Have fun during the warmer months with activities such as beach yoga. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and beach cabanas. Caramel, A Grecotel Resort to Live also has spa services and a garden.

Are there restaurants at or near Caramel, A Grecotel Resort to Live?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around Caramel, A Grecotel Resort to Live like?

Caramel, A Grecotel Resort to Live is a short 3-minute walk from Platanes Beach and 11 minutes' walk from Rethimno Kart.

Caramel, A Grecotel Resort to Live, Rethymno: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 28, 2023

Amazing stay with very good facilities for the families. The staff in the kids club was fabulous and kept the kids wanting to go back. Also loved the kids buffet in the afternoon Aside from family facilities the restaurant served very good food, the pool and beach was great as well The service on the beach could do with a little improvement in terms of people serving

Nikunj, 7-night trip

10/10 Exceptional

Aug 5, 2024

Amazing service

Luis, 1-night trip

10/10 Exceptional

Apr 16, 2023

A beautiful hotel. The staff is very polite, helpful and friendly. We enjoyed our stay a lot and will certainly come back to Caramel. Thanks!!!

Claudia, 4-night trip

8/10 Very good

Apr 9, 2023

Expensive but good and quite

The hotel is new and has all the facilities you need for a hotel. It is quite and with a lot of space. The food could be better according to the price level of the food.

2-night trip

10/10 Exceptional

Apr 20, 2024

Beautiful hotel

Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing. The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip. If food is not included in your rate I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.

Monica, 3-night trip

6/10 Good

Aug 10, 2025

Our stay at Caramel had both highlights and points

The check-in experience, handled by Iwanda, was excellent — warm, professional, and efficient. The property itself is very beautiful, with good food and a Kids Club offering plenty of engaging activities for children. However, we noticed a significant presence of ants in the room, which detracted from the overall comfort. More importantly, the hotel’s unwillingness to extend the check-out time — fixed at 11:00 AM — for guests with flights later in the day was disappointing. The only alternative offered was a 30-minute shower slot before departure. As frequent guests of luxury hotels around the world, we have never encountered such a rigid approach, especially in a property of this category. If this is indeed the hotel’s intended policy, it is an important factor for travelers to consider when choosing their stay.

LUCAS, 4-night trip

10/10 Exceptional

Aug 4, 2025

10/10 Hotel. Selbst in der Hauptsaison hat sich das Hotel angefühlt als ob man in der Nebensaison da ist. Das Essen hat Sterne Niveau, absolut top

Marvin, 9-night trip

6/10 Good

Jun 27, 2025

We were there to relax during a wedding we were attending. Never antipated the place to be overrun by children. we could not even get in the pool.

Jennifer, 4-night trip

10/10 Exceptional

Jun 23, 2025

This is a beautiful Crete hotel. Old world ferl and charm . Very nice people. Cant go wrong

Ernie, 3-night trip

10/10 Exceptional

Nov 3, 2024

The exquisit stay

Tatiana, 3-night trip

10/10 Exceptional

Oct 8, 2024

We stayed in the garden apartment with our son. Everything was great. We especially enjoyed the great food, the service and the care for children at this accommodation. The kids club was really something which offered a lot for little ones (ours is 3) and we always felt comfortable around the facilities. We felt that the massage was a bit expensive for what it was.

Henrik, 3-night trip

10/10 Exceptional

May 7, 2024

Alt var perfekt

Sigrid, 7-night trip

10/10 Exceptional

Apr 21, 2024

Beautiful hotel

Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing. The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip. I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.

Monica, 3-night trip

10/10 Exceptional

Jan 11, 2024

Superbe hôtel de 70 suites seulement, toutes récentes et superbes. Accueil personnalisé exceptionnel. Excellente animation musicale jazz le soir. Seuls le bar manque vraiment de chaleur et de tapas apéro, le dîner est vraiment trop cher pour un buffet, et un employé de piscine a vraiment été inconvenant.

Patrick, 7-night trip

10/10 Exceptional

Nov 6, 2023

Beautiful hotel located midway between Heraklion and Chania. Loved the beach and restaurant. Our room was amazing with our own pool and fireplace in our private outdoor area. Staff couldn't have been nicer. Loved Rethymno's old town which was a short cab drive away. Would highly recommend this hotel.

10/10 Exceptional

Nov 4, 2023

Excellent service and staff so nice! Super kids friendly but also good for adults and couples.

Marcel, 8-night trip

10/10 Exceptional

Sep 23, 2023

Great property and staff, access by car could be better indicated from the road.

Mauricio, 3-night trip

10/10 Exceptional

Jun 14, 2023

This is a spectacular property with an incredible team of people that took care of our every need! We loved our stay here and would definitely come back. I will miss the wonderful staff who made us feel like home.

Maria, 4-night trip

10/10 Exceptional

Aug 1, 2022

Great hotel with excellent service. Feels like coming home. A minus point is unpleasant bottom is the sea. There are much better beaches on the island

Anna, 10-night trip

10/10 Exceptional

Jul 30, 2022

I loved everything about this hotel; from the ”welcome!” to the ”hope to see you soon again!” Very friendly staff, excellent housekeeping and absolutely stunning rooms and gardens. Located right on the beach, and has a really nice poolarea. It is familyfriendly but even still a nice, quiet luxurious hotell. I was upgraded to a room with a terrace with a jacuzzi (that I never got around to use, sadly) and I could never ask for a lovelier room! The gym is one area that could improve; it is on the smaller scale and it lacked music and atmosphere. This vacay will stay with me for a long time. Yes- it is pricey but worth every penny.

Emma, 4-night trip

10/10 Exceptional

Jun 27, 2022

Odpoczynek na wysokim poziomie.

Fantastyczny hotel ! Wysoki standard obsługi i serwisu na każdym poziomie. Od personelu pomocniczego, przez gastronomię do osób zarządzających. Polecam serdecznie wszystkim ceniącym wygodę, spokój i wysoki poziom usług.

ANDRZEJ, 10-night trip

10/10 Exceptional

Apr 18, 2022

As it was early April, the hotel was reasonably quiet. The whole area of the hotel and pool was very relaxing and super clean. Staff service in EVERY area of the hotel was first class: Front of house, Housekeeping, Dining, Pool and Bar areas, the young man who delivered drinks to the room and those who helped with luggage. It is obvious that careful attention is given to the recruitment and training of staff as, without exception, every member of staff was friendly and most attentive to whatever request we had.

Elizabeth, 7-night trip

10/10 Exceptional

Oct 13, 2021

Excellent séjour, endroit sublime, personnel accueillant , aimable et efficace

Francine, 2-night trip

10/10 Exceptional

Sep 26, 2021

Grosszügig gestaltetes Resort mit tollem Service

Das Caramel Boutique Resort Hotel verfügt nicht über allzu viele Zimmer, dennoch ist die Anlage grosszügig gebaut. die Zimmer sind geräumig und modern, aber eher spartanisch eingerichtet. Etwas mehr Ablagefläche und Stauraum wäre praktisch. Die Zimmer sind insgesamt sauber und gepflegt. Besonders erwähnenswert ist der durchgängig freundliche Service. Alle Mitarbeitende sind sehr aufmerksam und man fühlt sich zu jederzeit willkommen und gut aufgehoben. Sowohl das Frühstücksbuffet wie auch das Buffet zum Nachtessen sind sehr gepflegt und umfangreich. Die Speisen sind qualitativ hochwertig und sehr ansprechend präsentiert. Beim Abendessen dürfte es etwas mehr Abwechslung haben, die Speisenauswahl ist nach einigen wenigen Tagen mehr oder weniger immer wieder die gleiche. Die Liegen am Strand sind insgesamt eher knapp bemessen. An einzelnen Tagen kam es vor, dass bereits kurz nach 10 Uhr alle Liegen besetzt sind. Obschon das Hotel beim Einchecken explizit darauf hinweist, dass das Reservieren der Liegen nicht gestattet ist, wird dies leider auch hier nicht konsequent umgesetzt. Schade, dass man nicht den Mut hat, die immer gleichen mühsamen Gäste zurecht zu weisen. Am Strand sind Badschuhe unbedingt empfohlen bzw. nötig für den Einstieg ins Meer. Es hat zahlreiche grosse und scharfkantige Felsplatten im Meer. Und bei starkem Nordwind ist das Baden im Meer verboten. Diesen Vorgaben muss unbedingt Folge geleistet werden, die Strömung ist dann wirklich heimtückisch.

Sabine, 11-night trip

10/10 Exceptional

Aug 25, 2021

Parfait

Séjour parfait, personnel exceptionnel, serviables, gentils. Nourriture excellente ! Hôtel calme et reposant. Prix un peu élevé même si la période était haute, mais nous ne sommes pas déçus, nous reviendrons avec certitude, cet endroit nous manque déjà!

Vanessa, 6-night trip

Caramel, A Grecotel Resort to Live

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3 Bedroom Villa Private Pool & Garden

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Caramel Maisonette

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4 Bedroom Beach Villa Seafront

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Deluxe Bungalow Suite Private Pool

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Caramel Junior Suite

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Family Suite Main House

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Caramel Suite

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3 Bedroom Beach Villa Private Pool

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2-Bedroom Caramel Villa

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3 Bedroom Villa Private Pool & Garden

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Junior Suite Private Garden

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