This hotel was a huge disappointment.
The room I booked was supposed to have a queen bed, but instead, there were two single beds pushed together, which made sleeping very uncomfortable. The bathroom was another disaster—the glass partition wasn’t properly sealed, and the entire bathroom floor got flooded after just one shower. The reception closes at 9 PM, which is highly inconvenient. Cleanliness was also a major issue—there were stains on the bed sheets, and even blood stains on the blanket. The bathroom wasn’t properly cleaned either, with hair stuck to the walls and leftover shampoo from previous guests.
On top of all that, the hotel is in a terrible location—right next to a hospital emergency entrance and an emergency helipad. The noise from helicopters and ambulances was constant, making it nearly impossible to relax or sleep.
Hotel.com offered to move us to a "deluxe" room, but it wasn’t much of an improvement. The bathroom still leaked, and basic amenities were missing. The breakfast was underwhelming too, with limited and low-quality options.
To make things worse, I wasn't even given a “Do Not Disturb” door hanger despite asking the reception for one. As a result, the cleaner came into the room while we were trying to rest. It wasn’t her fault—she wouldn’t have known without the sign—but this kind of basic mismanagement is unacceptable in a hotel. And housekeeping only includes changing towels and soap!
Terrible experience overall!