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City Express by Marriott Chetumal

3.0 star property
Chetumal hotel with outdoor pool, connected to a shopping center

Choose dates to view prices

Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Property amenity
Lobby lounge
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Exterior
City Express by Marriott Chetumal is your gateway to relaxation and convenience, with a free breakfast buffet, dry cleaning/laundry services, and a gym. Unwind in the outdoor pool or take advantage of the business center for productivity. The helpful staff has left a lasting impression on previous guests.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Fitness center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
  • Vending machine
  • Water dispenser
  • Laundry service
  • Meeting room

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Elevator
  • Cable TV service
  • Dry cleaning/laundry service
$55 nightly
The total price is $63
Dec 7 - Dec 8
Total with taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Desk chair
Desk
Daily housekeeping
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Private bathroom
Hair dryer
Microwave
Cable channels
  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Desk chair
Desk
Daily housekeeping
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Outdoor pool

Fiesta Inn Chetumal Hotel

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,001 reviews
$74 nightly
The price is $85
Dec 5 - Dec 6
Total with taxes and fees
Fiesta Inn Chetumal Hotel
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About the neighborhood

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084

What's nearby

  • Museum of Maya Culture - 8 min drive - 3.5 km
  • Santuario del Manati - 9 min drive - 2.9 km
  • Palacio Municipal De Othon P. Blanco - 9 min drive - 3.5 km
  • Chetumal Ferry Terminal - 11 min drive - 4.2 km
  • Palacio de Gobierno - 11 min drive - 4.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive
  • Corozal (CZH) - 39 min drive
  • Area shuttle

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Sergio's Pizzas - ‬7 min walk
  • ‪Vips - ‬5 min walk
  • ‪Le petit - ‬7 min walk

About this property

City Express by Marriott Chetumal

City Express by Marriott Chetumal is a great choice for a stay in Chetumal. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. Fellow travelers love the helpful staff and location.

At a glance

DONE

Hotel size

    • 109 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g., directions)
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast 6 AM–10:30 AM on weekdays and 7 AM–11 AM on weekends
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2013
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 12 years old are not allowed in the fitness facility without adult supervision

Policies

Noise-free guestrooms cannot be guaranteed.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Does City Express by Marriott Chetumal offer free cancellation for a full refund?

Yes, City Express by Marriott Chetumal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at City Express by Marriott Chetumal?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at City Express by Marriott Chetumal?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at City Express by Marriott Chetumal?

Yes, there's free self parking.

What are the check-in and check-out times at City Express by Marriott Chetumal?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 1 PM.

What is there to do at City Express by Marriott Chetumal and nearby?

City Express by Marriott Chetumal has an outdoor pool and a fitness center.

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City Express by Marriott Chetumal Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Breakfast
Shopping malls
Service staff
Location
Booking
Water
Family friendly
Bathroom
Lobby

What guests liked

  • Breakfast was a highlight with a good selection and quality food, often described as delicious and a nice benefit. (15 reviews)
  • The pool was clean and nice, a great place to relax and swim. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great

Room was great staff was great breakfast was great
Ricky N, 1-night trip

6/10 Good

The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Arianny, 1-night trip

8/10 Very good

Close to Plaza Las Americas
Yvette, 1-night trip

8/10 Very good

First time staying there, Was really nice, Will definitely go back again
Sandy, 1-night trip

8/10 Very good

Sta was good, but Front entrance door did not function, leaking air-condition at breakfast area
Cornelius, 1-night trip

8/10 Very good

Great location
Veronica, 1-night trip

10/10 Exceptional

It's close to the mall shopping is very convenient
Cornelius, 2-night trip

10/10 Exceptional

Excelente
Oscar, 1-night trip

10/10 Exceptional

Had a good stay
Alvin, 1-night trip

6/10 Good

Room had a weird smell
Jerry, 3-night trip

6/10 Good

I like the fact that there was a pool to enjoy, relax, and to swim in, and I love how we guests can get breakfast served for free. What i didn’t like is that the entrance took too long as it took 2 hours to get a room served for us though we already had a reservation. Although the entrance took long time, the hotel was amazing.
SHAHEEN, 2-night trip

8/10 Very good

Overall nice place. Staff could be more welcoming.
Baldomero, 2-night trip

10/10 Exceptional

Great Hotel

Amazing and very convenient location. Always prefer to stay here because the mall is just a few steps away.
Andre, 1-night trip

6/10 Good

The room is very minimalist. No small fridge, the beds are quite small. The room had a bit of a strange smell to it, as if there had been a smoker in the nonsmoking room. I find that the room was overpriced for the simplicity of it.
Martha, 1-night trip

10/10 Exceptional

It is conveniently located to the mall.
Roberto, 1-night trip

10/10 Exceptional

Good location
Robert, 1-night trip

6/10 Good

X
Francisco Rodolfo, 1-night trip

2/10 Poor

I paid for the room on Orbitz and when they asked for the credit card I assumed it was for incidentals. But the charge was for the room again. They issued a refund but I have yet to see it.
Mark, 1-night trip

4/10 Fair

Good
Perez, 1-night trip

8/10 Very good

Good
PETER, 1-night trip

6/10 Good

Nothing
Genny, 1-night trip

6/10 Good

Average hotel. It was clean which is important. It had no mini fridge. The tv was small and it wasn’t a smart tv (no Netflix, etc). The staff was polite and helpful.
Pedro, 1-night trip

2/10 Poor

The first night we booked the room online, arrived after 10 and didn't get a room. I didn't see any requirements online to be there before 10. So I had to go into the city to another hotel. The second night we booked online again, showed the staff our booking, and paid for it. Later we see it is charged online as well.
Jacob, 2-night trip

2/10 Poor

MY PASSPORT WAS STOLEN BY HOUSEKEEPER!!! BEWARE OF PERSONAL BELONGINGS!!! I had a very bad experience during my first stay here. I slept here for one night and the following day headed to Mérida Mexico. Around 7:30am I went to Starbucks which is a few minutes walk from the property. Upon return at 8:15 I found to my surprise a housekeeper in the room claiming she was changing towels. Not sure why she would be there so early, moreover we were checking out that day so we wouldn’t have needed our room to be serviced. My passport was on the table under the TV, my sister and I stayed in a double room and we both knew it was there. The housekeeper rushed inside the bathroom when we walked in but we didn’t think anything of it and then she took towels and left abruptly. I went to see my mom in another room while my sister packed our bags. After my sister brought out the bags, as I normally do, I went back into our room listed all sheets, pillows and checked to make sure nothing was left behind. We left the property and about 2.5hrs into the drive to Mérida a checkpoint stopped us and that’s when I realized my passport was not in my bag and my sister said she does remember it being on the table but didn’t catch that it was missing while packing. We then concluded that it SURELY WAS STOLEN. I called the property and threatened to get the police. They had me hold for 20 to 30 mins and said the manager was investigating. LATER SAID manager found it on the table!! LIESSS THEY STOLE IT!!
Kenroy, 1-night trip

8/10 Very good

Limpieza en habitación tardía
tania berenice, 2-night trip