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City Express by Marriott Chetumal

3.0 star property
Chetumal hotel with outdoor pool, connected to a shopping center

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Photo gallery for City Express by Marriott Chetumal

Relax in our inviting lobby, featuring a comfortable seating area, modern reception desk, and ample natural light.
Experience the CityExpress Hotel's striking entrance, featuring a prominent facade with architectural details and convenient parking facilities.
Relax by the pool surrounded by comfortable lounge chairs and a small table for two.
Welcome to our hotel lobby, featuring a spacious seating area with a sofa and armchairs, a reception desk, and a large window offering a view of the city.
Relax in the serene outdoor patio surrounded by lush greenery and a comfortable seating area.
City Express by Marriott Chetumal is your gateway to relaxation and convenience, with a free breakfast buffet, dry cleaning/laundry services, and a gym. Unwind in the outdoor pool or take advantage of the business center for productivity. The helpful staff has left a lasting impression on previous guests.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry facilities
  • Non-smoking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Fitness center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
  • Vending machine
  • Water dispenser
  • Laundry service
  • Meeting room

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Elevator
  • Cable TV service
  • Dry cleaning/laundry service
$70 nightly
The total price is $80
Aug 10 - Aug 11
Total includes taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 2 Double Beds

Two single beds with white linens and throw blankets, a desk, and a large window.

Room, 2 Double Beds

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Desk
Desk chair
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Enjoy a comfortable stay in this stylish room featuring a kitchenette, sofa, and dining table.

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Microwave
  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Relax in a stylish room with a large bed, bedside table, and chair, offering a view of the outside.

Room, 1 Queen Bed

7.6 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Desk
Desk chair
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Outdoor pool

Fiesta Inn Chetumal Hotel

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,007 reviews
The price is $90
$78 nightly
$90 total
Total includes taxes and fees
Aug 17 - Aug 18
Fiesta Inn Chetumal Hotel
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About the neighborhood

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084

What's nearby

  • Santuario del Manati - 4 min drive - 2.9 km
  • Museum of Maya Culture - 4 min drive - 3.5 km
  • Palacio Municipal De Othon P. Blanco - 4 min drive - 3.9 km
  • Chetumal Ferry Terminal - 5 min drive - 3.9 km
  • Palacio de Gobierno - 5 min drive - 3.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive
  • Corozal (CZH) - 39 min drive

Restaurants

  • ‪Vips - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Plaza las Americas - ‬5 min walk
  • ‪Le petit - ‬7 min walk
  • ‪Comida Asiatica - ‬7 min walk

About this property

City Express by Marriott Chetumal

City Express by Marriott Chetumal is a great choice for a stay in Chetumal. For a bit of exercise, you can visit the fitness center or go for a swim in the outdoor pool. Fellow travelers love the helpful staff and location.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 109 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast 6 AM–10:30 AM on weekdays and 7 AM–11 AM on weekends
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2013
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 12 years old are not allowed in the fitness facility without adult supervision

Policies

Noise-free guestrooms cannot be guaranteed.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Does City Express by Marriott Chetumal offer free cancellation for a full refund?

Yes, City Express by Marriott Chetumal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at City Express by Marriott Chetumal?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at City Express by Marriott Chetumal?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at City Express by Marriott Chetumal?

Yes, there's free self parking.

What are the check-in and check-out times at City Express by Marriott Chetumal?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 1 PM.

What is there to do at City Express by Marriott Chetumal and nearby?

City Express by Marriott Chetumal has an outdoor pool and a fitness center.

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City Express by Marriott Chetumal Reviews

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Breakfast
Shopping malls
Service staff
Location
Booking
Bed
Water
Shuttle
Lobby

What guests liked

  • Breakfast was a highlight with a good selection and quality food. (11 reviews)
  • The pool was nice and clean, a great place to relax and swim. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Andre, 1-night trip

10/10 Excellent

Very nice and easy to find. I enjoyed my stay and most of all felt safe and welcomed
Aaliyah, 1-night trip

6/10 Okay

The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Arianny, 1-night trip

10/10 Excellent

Beautiful place
Bertha, 1-night trip

6/10 Okay

Good size double double Bedded room. Staff was great. Asked a housekeeping staff for a charger and she immediately offered it .
jose, 1-night trip

10/10 Excellent

The food n service, staff
Kelisha, 1-night trip

8/10 Good

It was quite a nice place to stay!!!
Lucerito, 1-night trip

8/10 Good

Close to Plaza Las Americas
Yvette, 1-night trip

8/10 Good

We enjoyed our stay
Amanda, 1-night trip

10/10 Excellent

I like breakfast....variety.... fresh, good breakfast..
Marta leticia, 1-night trip

10/10 Excellent

The the entire staff from front desk all the way to house cleaning lady and security’s
Abdy, 1-night trip

8/10 Good

First time staying there, Was really nice, Will definitely go back again
Sandy, 1-night trip

6/10 Okay

Room had a weird smell
Jerry, 3-night trip

10/10 Excellent

This is our go to hotel when we are in chetumal. It's clean and basic, easy to spot. Convient to the places I want to shop when I'm in town. The pool closes at 8pm (20:00) so if you're looking for a swim to wind down after a long drive, come early.
Frank, 1-night trip

8/10 Good

Was very appropriate for our group
Kevin, 1-night trip

10/10 Excellent

Excelente
Oscar, 1-night trip

8/10 Good

Definitely not Marriott standards. Some customer service investment is needed, as well as property maintenance management.
Rogelio, 1-night trip

10/10 Excellent

It's close to the mall shopping is very convenient
Cornelius, 2-night trip

6/10 Okay

.
Cody, 1-night trip

8/10 Good

Great location
Veronica, 1-night trip

6/10 Okay

I like the fact that there was a pool to enjoy, relax, and to swim in, and I love how we guests can get breakfast served for free. What i didn’t like is that the entrance took too long as it took 2 hours to get a room served for us though we already had a reservation. Although the entrance took long time, the hotel was amazing.
SHAHEEN, 2-night trip

10/10 Excellent

Great location and rooms. Appreciate the breakfast
Rajiv, 1-night trip

10/10 Excellent

Ok
christian, 1-night trip

6/10 Okay

Smells. Terrible sewer system connection.
Bridgette Louise, 1-night trip

10/10 Excellent

Had a good stay
Alvin, 1-night trip