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Melia Casa Maya Cancun All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Langosta Beach

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Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
View from room
3 bars/lounges, lobby lounge
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
Casa Maya Cancun, near the vibrant Cancun Convention Center and La Isla Shopping Mall, offers a relaxing retreat with an international cuisine restaurant on site. Unwind at the white sand beach with free cabanas or take a dip in one of 2 pools and enjoy activities like motor boating and scuba diving.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Childcare
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • 2 outdoor pools
  • Free water park
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Waterslide
  • Babysitting
  • Airport shuttle

Feel at home (6)

  • Babysitting services
  • Children's pool
  • Playground on site
  • 2 bedrooms
  • Television
  • Garden
$359 nightly
The total price is $438
Jun 16 - Jun 17
Total includes taxes and fees

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | 2 bedrooms, down comforters, minibar, soundproofing

The Level, Suite, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Sofa bed
Separate bedroom
  • 872 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
  • 1119 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | 2 bedrooms, down comforters, minibar, soundproofing

The Level, Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
Private bathroom
Hair dryer
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Melia Room, Ocean View | 2 bedrooms, down comforters, minibar, soundproofing

Melia Room, Ocean View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
Private bathroom
Hair dryer
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
2 bedrooms
Down duvet
Private bathroom
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | 2 bedrooms, down comforters, minibar, soundproofing

Melia Suite Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Sofa bed
Separate bedroom
Down duvet
  • 872 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Down duvet
Private bathroom
  • 872 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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About the neighborhood

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

What's nearby

  • Langosta Beach - 1 min walk - 0.0 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 3 min drive - 2.1 km
  • Cancun Convention Center - 5 min drive - 4.5 km
  • La Isla Shopping Mall - 11 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive
  • Airport shuttle
  • Area shuttle (surcharge)

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

At Melia Casa Maya Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Langosta Beach. The 2 outdoor pools and free water park provide recreation options for everyone. Serving local cuisine, Merkado is one of 4 restaurants and 3 bars/lounges. Other highlights at this all-inclusive property include a children's pool, a terrace, and a garden. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 260 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking includes off-street options
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Babysitting services
  • Children's games

What to do

  • On the beach
  • Beach volleyball
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Communal living room
  • 2 outdoor pools
  • Free water park
  • Waterslide

Accessibility

  • Elevator
  • Elevator door width (inches): 71
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Accessible bathtub
  • Well-lit path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • 2 bedrooms
  • Down comforter
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Dining

Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: MXN 79.20 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Melia Casa Maya Cancun All Inclusive offer free cancellation for a full refund?

Yes, Melia Casa Maya Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Melia Casa Maya Cancun All Inclusive?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Melia Casa Maya Cancun All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Melia Casa Maya Cancun All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Melia Casa Maya Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge. Contactless check-in and check-out are available.

Is there an onsite casino at Melia Casa Maya Cancun All Inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (8-min drive) and Dubai Palace Casino (9-min drive) are both nearby.

What is there to do at Melia Casa Maya Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 3 bars and a waterslide. Melia Casa Maya Cancun All Inclusive also has a garden.

Are there restaurants at or near Melia Casa Maya Cancun All Inclusive?

Yes, there are 4 onsite restaurants, featuring local cuisine and ocean views.

What's the area around Melia Casa Maya Cancun All Inclusive like?

Melia Casa Maya Cancun All Inclusive is a short 3-minute walk from Langosta Beach and 15 minutes' walk from Tortuga Beach. Travelers give top marks for the property's prime location.

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Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Beach
Service staff
Location
Food
Restaurant
Family friendly
View
Water
Breakfast

What guests liked

  • The beach was consistently described as beautiful, with sugar soft sand, crystal clear and calm water, and plenty of chairs available. (79 reviews)
  • The pool was beautiful, heated, and easily accessible, with a water park that was fun for kids and adults. (38 reviews)
  • The breakfast buffet offered a great variety of choices and was a highlight of the stay. (11 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Great hotel!
5-night trip

8/10

Good hotel
7-night trip

8/10

Volleyball was great, good selection of cocktails, beach was nice.
5-night trip

10/10

Great resort.
4-night trip

8/10

Small resort great for small kids limited food options and not a ton of staff but good experience overall
3-night trip

10/10

It was really nice, affordable, great staff and activities, food wasn't 5 star, but eating off the menu was included and good. Great beach, awesome pool, big room, really happy with our experience
5-night trip

10/10

I had a phenomenal experience with this hotel. The rooms were amazing, the restaurant was great, the staff was amazing very friendly great people great hospitality
4-night trip

8/10

Nice sand beach. Clean, food was average.
6-night trip

10/10

Good nice place
8-night trip

8/10

There is a very limited amount of shade on the beach as the palapas are reserved for an extra-charge club called "Level". The lounge chairs around the pool where there is more shade are not comfortable for laying on all day. The food was good but not as good as the NYX where we stayed last year. We were lucky to get a free upgrade to an ocean view suite so overall we are very happy with the value.
1-night trip

10/10

Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
4-night trip

8/10

Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
6-night trip

8/10

Pretty quiet. Lots of kids activities.
4-night trip

8/10

Good people. Quiet and very attentive
6-night trip

10/10

Awesome water park. Friendly staff.
6-night trip

8/10

Great service and hotel but the staff were amazing one lady particularly Maria Jose or Majo… she was my concierge liaison and she was brilliant, also Fernando is a lovely chap they helped me regarding a nightmare experience at the Royalton Riviera Cancun- avoid the Royalton like a plague
7-night trip

8/10

Nice sea view. Food is average
3-night trip

8/10

The hotel is small compare to other resorts, but I think that's what makes it a gem. You have a sense of community. The staff is amazing, I have zero complaints about them The hotel is well maintained, very clean. I would go back
5-night trip

10/10

We had an amazing stay at this hotel! The service was exceptional—staff were friendly, attentive, and always ready to help. The food was delicious with a great variety of options to choose from. Our ocean-view room was beautiful, offering stunning views and a relaxing atmosphere. The water slide was a fun highlight, especially for families. We also enjoyed the different entertainment programs available every day and night, keeping us engaged throughout our stay. Overall, a fantastic experience—very satisfying and highly recommended!
6-night trip

10/10

The service and hospitality is what really makes this place great. I’ve stayed at nice hotels that didn’t give us this type of service. When I spoke to client services about my issues with dining they immediately upgraded me to level so I could have a better experience. That in itself made the entire trip worth it and happier. I would definitely stay again. Great for families!! Shout out to Natanael genaro and Claudia! And the general manager
4-night trip

8/10

For a property that only reopened a couple months ago, I thought it was well-ran. You could tell not everything was renovated (bathroom sinks and showers) but what was renovated was very nicely updated. Overall we had a very good experience. Pros: - good for young kids - nice beach - easy check in check out - good buffet - nice facilities (public bathrooms, dining areas) - concierge available for booking excursions Cons: - not many dining options and you had to make reservations for dinner - furniture moving made loud noises since there is no carpet (mattered because my daughter still naps) - wish there was another bar outside since there were long lines
4-night trip

2/10

Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
4-night trip

10/10

No Gym. All else is great.
14-night trip

4/10

Hotel was clean, but lacked food options and there is no fitness room. Most of the staff was nice and friendly, there were couple that were rude. The only thing I like about that hotel was their fast respond to provided us with a new and upgraded room after we found mold on the ceiling in our shower. Will not recommend this hotel or stay here again.
7-night trip

10/10

Victor was very accommodating at check in and Adrian was beyond helpful working on correcting our transfer to the airport. The staff was lovely and the hotel was clean. The beach was very close and the pools were wonderful. My children (7 & 8) loved the water park. The slides were fun for kids and adults. The big slides were slow enough for young children to enjoy. We enjoyed the nightly entertainment, the food and drinks. There were plenty of chairs at the beach and pool. The pool towels were large and fluffy. There was always plenty of food and a good variety. The property is smaller than most all inclusive resorts, which made it feel safe and convenient for families. We stayed in a suite with a balcony. The room was huge and clean. The beds were comfortable, the view was amazing and the suite was kept very clean.
3-night trip