Does Neptune Luxury Resort offer free cancellation for a full refund?

Yes, Neptune Luxury Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Neptune Luxury Resort?

Yes, there are 4 outdoor pools, an indoor pool, and a children's pool.

Is parking offered on site at Neptune Luxury Resort?

Yes, there's free self parking.

What are the check-in and check-out times at Neptune Luxury Resort?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. Check-out time is noon. Late check-out is available for a charge of EUR 50.00 (subject to availability). Express check-in and check-out are available.

What is there to do at Neptune Luxury Resort and nearby?

Have fun with onsite activities like mountain biking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 4 outdoor swimming pools. Neptune Luxury Resort also has 2 poolside bars, 2 beach bars, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Neptune Luxury Resort?

Yes, Umami Asian Restaurant offers Asian cuisine, garden views, and poolside dining.

Does Neptune Luxury Resort have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Neptune Luxury Resort like?

Neptune Luxury Resort is located a short 5-minute walk from Neptune Hotel Strand.

Neptune Luxury Resort, Kos: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 7, 2025

Perfect resort

konstantinos, 1-night trip

8/10 Very good

Jun 27, 2025

Lovely food and staff are very helpful. The resort is mainly used by German tourists.

Karen, 7-night trip

10/10 Exceptional

May 22, 2025

Absolutely stunning property with so many different pools, bars, and restaurants. Staff is friendly and helpful, and the spa was wonderful and very beautiful too. The beach was nice and it was fun to do some stand-up paddle boarding. It was very safe!

Suzanne, 2-night trip

10/10 Exceptional

Oct 28, 2023

Lovely hotel with friendly staff.

Sivasudhan, 7-night trip

10/10 Exceptional

Oct 1, 2024

Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.

Sarah, 4-night trip

10/10 Exceptional

Aug 3, 2024

Excellent

Amazing stay and very relaxing holidays! The facilities were more than anyone could wish for, excellent room condition and service, tennis courts, creative time for the kids and activities for all ages. Would recommend to anyone for a relaxing family holidays!

Eleni, 7-night trip

10/10 Exceptional

Aug 10, 2024

Highly recommended.

konstantinos, 1-night trip

10/10 Exceptional

Aug 16, 2024

We had a wonderful family holiday at Neptune. Cannot fault the service and the grounds and amenities are beautifully kept. Our kids (7&11)particularly enjoyed the daily football matches, evening open air cinema and evening entertainment. We also enjoyed the water sports on offer as well as doing absolutely nothing lounging by the pool with the beautiful sea view! Would highly recommend for a relaxed family holiday and look forward to returning in the future.

Alexa, 12-night trip

10/10 Exceptional

Sep 18, 2024

A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.

Christine, 3-night trip

4/10 Fair

Aug 4, 2025

We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.

Sanem, 4-night trip

10/10 Exceptional

Aug 8, 2022

A wonderful ressort. Very nice houses and rooms. A great sport and event programm. Several pools. One only for adults. Very nice Bescheid. The staff is very very friendly. Fantastic breakfast. 4 restaurants for dinner. The whole ressort ist very good maintained and it is very clean. We were one week. It was great. I think, it could not be better.

Klaus, 7-night trip

8/10 Very good

Oct 13, 2024

Underwhelmed and Impressed at the same time

There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all. If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice

Marie, 7-night trip

8/10 Very good

Sep 26, 2024

When reserving a room at a hotel, it is not clear which services are paid and which are free. For example, a sauna, a spa - all other hotels clearly explain what is included in the price of accommodation and what is not. A very unpleasant man works at the seating area in the bar - extremely impolitely and rudely, he practically , although it was possible delicately to approach and say. The usual staff is the main value of this hotel, pleasant and kind young people. There is a bus stop 250 meters from the hotel and can be used for transportation. Taxis coming to the hotel ask for a lot of money, especially from these hotel guests. We paid 25 euros for the airport transfer, which was said to be 22 euros at the reception. It was only 7 km away.

Hüseyin, 3-night trip

8/10 Very good

Oct 24, 2025

Wir waren betrits zum 6. Mal in diesem Hitel und können es nur weiter empfehlen.

Jean-Marc, 5-night trip

10/10 Exceptional

Oct 4, 2025

Great hotel, really bigd

Emily, 4-night trip

10/10 Exceptional

Sep 28, 2025

The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space. My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use. My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed. The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day. I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels. I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness. I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind. Check-in and check-out both professional, concise and fuss free. All in all, a great stay.

Anthony, 7-night trip

10/10 Exceptional

Sep 25, 2025

Un'oasi di relax paradisiaca. Ci sono diverse strutture per il fitness, possibilità di frequentare corsi. Tanti ristoranti interni di qualità.

Andrea, 2-night trip

10/10 Exceptional

Sep 20, 2025

Veldig god service!

Arie Jon, 1-night trip

10/10 Exceptional

Sep 4, 2025

Toller Aufenthalt

Wir hatten einen tollen Kurzaufenthalt und haben diesen sehr genossen. Wir haben nur gute Erfahrungen sammeln dürfen. Wir würden wiederkommen.

5-night trip

6/10 Good

Aug 13, 2025

Extra payments for sports and unfriendly staff in the lobby & sport areas. Very friendly cleaning team :)

5-night trip

8/10 Very good

Aug 10, 2025

Tres bel endroit qui manque un peu d'animation. Dommage que pour un resort de cette gamme, il n'y ait pas d'eau servie au repas ni de bonbonnes a disposition : comptez 4,5 euros la bouteille d'eau. Les activites sont pour certaines a payer en plus...des petites choses qui diminuent un peu l'experience générale.

CEDRIC, 7-night trip

10/10 Exceptional

Aug 6, 2025

Was diese Unterkunft besonders auszeichnet, ist das äußerst nette, hilfsbereite und kompetente Personal, das alles dafür tut, damit es dir gut geht und es dir an nichts fehlt. Hinzu kommen die hervorragende Lage, eine wunderschöne Anlage, die perfekt zum Entspannen und Genießen einlädt, sowie die komfortablen Zimmer. Rundum ein Ort, an dem man sich einfach wohlfühlen kann.

Ahmad Reza, 7-night trip

10/10 Exceptional

Aug 5, 2025

Das Personal war durchgehend sehr freundlich, hilfsbereit und aufmerksam. Besonders positiv hervorzuheben ist die angenehme Atmosphäre, die durch den zuvorkommenden Service geschaffen wurde. Das Essen war qualitativ hochwertig und geschmacklich hervorragend. Auch das Zimmer ließ keine Wünsche offen: sauber, gut ausgestattet und in einwandfreiem Zustand. Insgesamt ein sehr gelungener Aufenthalt.

Hamid Reza, 7-night trip

10/10 Exceptional

Aug 2, 2025

Alles top

Lennart, 7-night trip

10/10 Exceptional

Aug 2, 2025

La struttura è super bella, tutto il suo contorno è molto curato fin nei minimi dettagli, le piscine sono spettacolari una più bella dell'altra ti fanno passare la voglia di vedere il mare, le camere sono top non manca nulla in questo resort.. è fatto su misura per gli ospiti provenienti dal Nord Europa (in prevalenza tedeschi inglesi e scandinavi e qualche americano) Noi ci siamo trovati benissimo nonostante il nostro inglese 😅. (PS. Italiani spagnoli e francesi quasi zero.. quindi c'è SILENZIO OVUNQUE! mi è capitato di dover rispondere al telefono per lavoro e dopo la telefonata mi sono veramente vergognato😂)

Luigi, 7-night trip

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