In the heart of Lisbon, 9Hotel Mercy offers a luxurious retreat near Rossio Square. Unwind on the sun-kissed terrace, get lost in a book from the library or connect to WiFi in your room. With dry cleaning services and multilingual staff at hand, guests have praised this upscale boutique hotel for its helpful team and prime location.
When you stay at 9Hotel Mercy, you'll be in a great location, within just a 10-minute walk of Rossio Square and Avenida da Liberdade. You can unwind with a drink at the bar/lounge, and buffet breakfast is available daily. This boutique hotel is also within a 15-minute walk of Santa Justa Elevator and Commerce Square. Fellow travelers say great things about the helpful staff and location. The property is just a short walk from public transportation: Largo Trindade Coelho Stop and Praça Luís de Camões Stop are steps away.
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
DONE
Pets
Pets allowed (dogs and cats only, 1 total, up to 15 lbs per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Offsite parking within 328 ft (EUR 21 per day); reservations required
DONE
Transfers
Airport shuttle on request (available 24 hours)*
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Traveling with children
Children stay free (see details)
Working away
Business center
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2012
Safe-deposit box at front desk
Terrace
Library
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible registration desk
Wheelchair-accessible lounge
Raised toilet seat
Low-height counter/sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
IPod docking station
32-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning
Minibar
Espresso maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Premium bedding
Freshen up
Private bathroom
Bathtub or shower
Rainfall showerhead
Free toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Free newspapers
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Local maps
Special features
Dining
Le 9 Bar - This bar serves breakfast only.
Fees & policies
Refundable deposits
Deposit: EUR 200 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 7.5 for children
Airport shuttle service is offered for an extra charge of EUR 40 per vehicle (one-way, maximum occupancy 4)
Children & extra beds
Airport shuttle service for children up to age 17 costs EUR 40 (one-way)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night
Parking
Parking is available nearby and costs EUR 21 per day (328 ft away)
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon
Frequently asked questions
Does 9Hotel Mercy offer free cancellation for a full refund?
Yes, 9Hotel Mercy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at 9Hotel Mercy?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 15 lbs per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.
Is airport shuttle service offered by 9Hotel Mercy?
Yes, an airport shuttle is available. The charge is EUR 40 per vehicle one-way.
What are the check-in and check-out times at 9Hotel Mercy?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at 9Hotel Mercy?
No, this hotel doesn't have a casino, but Lisbon Casino (10-min drive) is nearby.
What's the area around 9Hotel Mercy like?
9Hotel Mercy is in Lisbon City Center, a short 1-minute walk from Largo Trindade Coelho Stop and 6 minutes' walk from Rossio Square. Travelers say that the hotel is in a great location.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
9Hotel Mercy Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Popular mentions
Location
Room
Service staff
Breakfast
Restaurant
Bed
Rooftop bar
Bathroom
Bar
View
What guests liked
Breakfast was consistently excellent with a wide selection of options. (32 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Excellent
Jul 24, 2025
Had a great stay! The room was clean and comfortable, and the staff were super friendly and helpful. Location was convenient too. Would definitely come back
Saif
Saif, 3-night trip
10/10 Excellent
Jul 19, 2025
Great service and friendly people
Wasei
Wasei, 1-night trip
10/10 Excellent
Jul 15, 2025
Great location and great rooms. I was pleasantly surprised.
Jimmy
Jimmy, 2-night trip
10/10 Excellent
Jul 24, 2025
This is a lovely hotel, ideally located near shopping and restaurants. Our room was spotless and hugely spacious for a suite.
The bed was comfortable.
Our room had its own balcony with seating and lovely views, and we were right next to the rooftop bar, which also had wonderful views.
Overall, a terrific hotel and we’d definitely stay there again.
David
David, 2-night trip
10/10 Excellent
Jul 31, 2025
Super
Manuel
Manuel, 3-night trip
10/10 Excellent
Jul 23, 2025
We had a wonderful stay and would highly recommend. Staff was really helpful and Tiago had great food suggestions. Whole staff was helpful and very friendly. Rooms were good size but needed more electrical outlets in the room. All in all it was. great vacation.
keith
keith, 3-night trip
10/10 Excellent
Jun 6, 2025
Excellent location
Jamal
Jamal, 4-night trip
10/10 Excellent
Jun 19, 2025
Great option in Lisbon
Lawrence
Lawrence, 4-night trip
10/10 Excellent
Jul 15, 2025
Fantastic
Kurt
Kurt, 1-night trip
10/10 Excellent
May 24, 2025
Great location!
catherine
catherine, 4-night trip
10/10 Excellent
Jul 17, 2025
I wish there was an ice machine but staff was very gracious to obtain.
Gregory
Gregory, 1-night trip
6/10 Okay
Jul 29, 2025
The breakfast it’s not Good and the employees from the front desk are very tough.
Oscar
Oscar, 2-night trip
10/10 Excellent
Jul 16, 2025
Excellent friendly staff, clean room, and very good location.
The only small suggestion is to add couple of accessible electrical outlets. The two in the room are sort of hidden.
Thanks
Wasei
Wasei, 1-night trip
8/10 Good
Aug 1, 2025
Unfortunately, the elevator was broken
Leander
Leander, 2-night trip
10/10 Excellent
Jun 22, 2025
The room was quite large with high ceilings which was very nice. The staff were incredibly hospitable, breakfast every morning was always consistent and had a wide selection. The hotel is within walking distance to a collection of restaurants and nice points if interest sites, including a beautiful view overlooking the city. I’d highly recommend staying here as it made me want to visit Lisbon for a longer stay.
Eliseo
Eliseo, 6-night trip
8/10 Good
Jul 4, 2025
It wasn’t bad
Michelle
Michelle, 3-night trip
10/10 Excellent
Apr 27, 2025
Beautiful boutique hotel located near waterfront with LOTS of fabulous dining options!
Lisa
Lisa, 4-night trip
10/10 Excellent
May 13, 2025
Awesome staff! Hotel smelled great, very clean.
Luciano
Luciano, 2-night trip
10/10 Excellent
Apr 26, 2025
Super Hotel 👍
Michael Rolf
Michael Rolf, 4-night trip
8/10 Good
Jul 4, 2025
Property is in need of some upgrades, refresh paint and better shower configurations. Also, very dark decore so bettter lighting. It’s a chic hotel but a little outdated. The staff was very responsive with issues. Juan was awesome and we enjoyed talking with him just in passing, he was so helpful with recommendations and everything.
Michelle
Michelle, 1-night trip
10/10 Excellent
May 15, 2025
beautiful hotel. clean modern and the suite was fantastic
John
John, 2-night trip
8/10 Good
Apr 28, 2025
Was in a very good area close to everything
Tina
Tina, 2-night trip
10/10 Excellent
Apr 24, 2025
Beautiful Hotel, spectacular decor and breakfast was great with lots of options. Walking distance to castles and other attractions.
Maria
Maria, 2-night trip
10/10 Excellent
May 18, 2025
The room was beautiful. Very contemporary and sleek. The front desk staff was friendly and accommodating. I would stay at this hotel and recommend it very highly.
Jesse
Jesse, 1-night trip
10/10 Excellent
Apr 29, 2025
The rooms are nice but small. The staff is very helpful. The location is excellent for tourists with lots of restaurants nearby