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The Arista Hotel

4.5 star property
Luxury hotel in Palembang with 3 restaurants and spa

Choose dates to view prices

Photo gallery for The Arista Hotel

Outdoor pool, sun loungers
3 restaurants, breakfast, lunch, dinner served; Indonesian cuisine
Front of property - evening/night
Lobby
Lobby
In the heart of the business district, The Arista Hotel offers a luxurious retreat with dry cleaning/laundry services, a bar, and a state-of-the-art gym. Unwind at Arista Wellness Center's spa or enjoy breakfast to dinner at one of 3 on-site restaurants serving Indonesian cuisine. With free in-room WiFi and an outdoor pool surrounded by sun loungers for relaxation.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Spa
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Sauna
  • Children's pool
  • 24-hour room service
  • Business center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
$78 nightly
The total price is $86
Nov 13 - Nov 14
Total with taxes and fees

Why we love this property

Sleep in style
Lavish accommodations feature 24-hour room service and elegant turndown service. The minibars in each luxury guestroom add extra indulgence.
Work and play in style
Located in a business district, this hotel offers a business center and meeting space. After work, guests can enjoy spa services and 24-hour room service.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Double

Minibar, in-room safe, desk, soundproofing

Deluxe Double

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Private bathroom
Hair dryer
Minibar
  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Smoking

Minibar, in-room safe, desk, soundproofing

Superior Double Room, Smoking

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Arista Club

Arista Club | Minibar, in-room safe, desk, soundproofing

Arista Club

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 36 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, soundproofing

Executive Suite

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 753 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Arista Suite

Arista Suite | Minibar, in-room safe, desk, soundproofing

Arista Suite

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 1006 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Smoking

Minibar, in-room safe, desk, soundproofing

Superior Twin Room, Smoking

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe include New Year Eve Dinner for 2 persons

Minibar, in-room safe, desk, soundproofing

Deluxe include New Year Eve Dinner for 2 persons

Highlights

Soundproofed
Air conditioning
LED TV
Private bathroom
Hair dryer
Minibar
Coffee/tea maker
Digital channels
  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Miscellaneous

Novotel Palembang Hotel & Residence

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.0 out of 10, Very Good, 57 reviews
$60 nightly
The price is $66
Dec 1 - Dec 2
Total with taxes and fees
Novotel Palembang Hotel & Residence
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About the neighborhood

Map
Jl. Kapt. A. Rivai, Palembang, South Sumatra, 30129

What's nearby

  • Jakabaring Stadium - 2 min walk - 0.2 km
  • Palembang Square Mall - 7 min walk - 0.6 km
  • Palembang Indah Mall - 15 min walk - 1.3 km
  • Ampera Bridge - 3 min drive - 3.3 km
  • Palembang Golf Club - 5 min drive - 4.4 km

Getting around

  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 12 min drive
  • Kramasan Station - 11 min drive
  • Kertapati Station - 19 min drive
  • Cinde LRT Station - 21 min walk
  • Bumi Sriwijaya LRT Station - 4 min walk
  • Dishub LRT Station - 5 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Yoshinoya (吉野家) - ‬2 min walk
  • ‪Brava Parlour - ‬1 min walk
  • ‪Marugame Udon - ‬3 min walk
  • ‪Fore - ‬5 min walk
  • ‪Shihlin Taiwan Street Snacks - ‬2 min walk

About this property

The Arista Hotel

Enjoy your visit to Palembang with a stay at The Arista Hotel. Guests can be pampered with massages at the spa, and 1000 Rasa Coffee Shop, one of 3 restaurants, serves Indonesian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an outdoor pool, a bar/lounge, and a fitness center. The property is just a short walk to public transportation: Bumi Sriwijaya LRT Station is 4 minutes and Dishub LRT Station is 5 minutes.

At a glance

DONE

Hotel size

    • 142 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • At check-in, guests must provide a negative Antigen COVID-19 test result
    • Negative COVID-19 test result requirement applies to all guests aged 6 and up, and test must have been administered no more than 48 hours prior to check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 50-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Arista Wellness Center. Services include massages. The spa is equipped with a sauna.

Dining

1000 Rasa Coffee Shop - This restaurant specializes in Indonesian cuisine and serves breakfast, lunch, and dinner.
Golden Abalone Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Brava Parlour - This restaurant specializes in international cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Horison Palembang
Hotel Horison Palembang
Arista Hotel Palembang
Arista Palembang
The Arista Hotel Hotel
The Arista Hotel Palembang
The Arista Hotel Hotel Palembang

Frequently asked questions

Does The Arista Hotel offer free cancellation for a full refund?

Yes, The Arista Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Arista Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at The Arista Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Arista Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by The Arista Hotel?

Yes, an airport shuttle is available.

What are the check-in and check-out times at The Arista Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at The Arista Hotel and nearby?

The Arista Hotel has a spa and an outdoor pool, as well as a fitness center.

Are there restaurants at or near The Arista Hotel?

Yes, there are 3 onsite restaurants, featuring Indonesian cuisine.

What's the area around The Arista Hotel like?

The Arista Hotel is a short 4-minute walk from Bumi Sriwijaya LRT Station and 6 minutes' walk from Jakabaring Stadium.

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The Arista Hotel Reviews

Reviews

8.8

Excellent

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

Laundry never returned!

I paid for the express service to wash my clothes, it indicates to get them back in 3 hours. I checked out two days later and did not manage to get them back. The hotel staff: `Eka from the Front Office Department`` reached out afterward, send me a picture of the package, and was going to charge me to send them back to my home address. It has been a month now, the clothes still did not arrive and the WhatsApp number got silent. VERY POOR CUSTOMER SERVICE!!
5-night trip

10/10 Exceptional

Heard this was the nicest hotel in Indonesia and it certainly didn't disappoint. The people there are so nice and professional.
Marcellis, 2-night trip

10/10 Exceptional

Nice and very clean hotel

Very pleasant, very clean, I will definitely comeback in the future.
Andery, 2-night trip

10/10 Exceptional

LOOK NO FURTHER! ARISTA IS THE BEST IN PALEMBANG!

Arista Hotel in Palembang exceeded my expectations in every aspect. The lobby welcomes you with grandeur, the room offers ample space and a convenient work table. The cozy bed ensures a comfortable stay, complemented by a rejuvenating rainwater shower in the impressive bathroom. Fast and efficient check-in/check-out processes streamline the experience. One standout feature is the delightful breakfast spread, featuring a variety of local delicacies. The proximity to ICON mall adds to its appeal, but caution is advised when crossing due to the lack of traffic lights. Overall, Arista Hotel has my highest recommendation as the best choice in Palembang.
Andrew, 2-night trip

10/10 Exceptional

nice property adjacent to the biggest mall in palembang. got upgraded to a club room which is nicely furnished
Jolando Wee Khong, 1-night trip

10/10 Exceptional

The best in palembang

Love it. Location,,staff, breakfast. Evert Yyhinv Love it. Location, staff, breakfast. All perfect
Marcelinne, 1-night trip

10/10 Exceptional

Very nice hotel at great location. Opposite mall have all shopping and restaurants.
GOPAL, 1-night trip

10/10 Exceptional

Good stay

Love the size of the tub! Thanks for the upgrade. The service from breakfast F&B staff were better than Front Office, especially their English proficiency. Housekeeping was polite and provided good service. Breakfast spread was good, but could improve on taste and heating mechanism. The same processed juice was prepared for breakfast, yet the water to cordial juice ratio was not the same, as we noticed that the juice on the second day was more sour. Hotel management should think of safety for staff who Work at Height. Ladder was used from 1st floor to 2nd floor when changing lobby curtain. 2 staff hold the ladder at each floor while the 3rd staff climb to the ceiling, no safety boots nor safety harness was used. Hotel is beside a new mall, just be courageous enough to cross the busy road. Easy to catch Grab to go anywhere.

8/10 Very good

Nice Hotel in the busy street

Great service from Hotel staffs, Friendly and helpful. The room is clean. Good spread of breakfast choices with many local delights! The hotel provide free wifi for only 3 devices but the staff is kind enough to increase the no of devices for me.
Jeslyn, 1-night trip

8/10 Very good

A relaxing and good experience. Hotel room was clean and services rendered by the staff were excellent. Would go back there again on my next visit.
Patrick, 2-night trip

8/10 Very good

Voyage professionnel à Palembang. Le quartier est en chantier (construction du métro).
2-night trip

10/10 Exceptional

Excellent service! They were very professional

I give two thumbs up for the Concierge staffs! Very friendly and attentive. About the rooms.. Some have been renovated but some are still old rooms. There are renovation construction in progress so be mindful of the noises.. They said the construction will stop at 5pm, but it was not.. I can still hear the noises up to 6 or 7pm. Quite disturbing. There was something wrong with the shower water too.. I couldn't set it up to warm. It was either too hot or cold. They need to fix that water heater.
Tina, 2-night trip

8/10 Very good

Nice hotel, great breakfast, but why have those exterior lights that shine in the guest rooms?
4-night trip

8/10 Very good

도보 5분거리 쇼핑센터가 있는 점이 장점이며, 숙박 또한 무난하며 대체적으로 편안한 편입니다. 1층에 있는 중국 레스토랑 및 이탈리안 레스토랑 또한 무난합니다. 2박 정도 숙박하시기에 편안한 편입니다.
Younglae, 2-night trip

8/10 Very good

City center hotel

Good hotel located center of Palembang next of shopping malls. In lobby bar and hotel restaurant they serve beer and wine.

8/10 Very good

High level of service from the staffs

Location is great, near Palembang Icon Mall. Superb level of service from the staffs. They were so friendly and attentive. Well done! The room is quite spacious although it looks old. It should be renovated soon..

8/10 Very good

Nice and Clean

The hotel was okay considering the area it was located in. Not much around the hotel to see, but then again, not much in the city to write about. The room was nice and clean though and breakfast was good.

8/10 Very good

The Arista hotel review

Wifi wasn't stable.

8/10 Very good

おすすめです。

立地環境が良く便利でした。

10/10 Exceptional

Konf reservasi kurang ok, namun ketika masuk puas.

Awalnya susah konfirmasi ke bag reservasi karena menurut pihak hotel email dari Hotels.com belum masuk. namun setelah email dan telp beberapa kali untuk konfirmasi ke pihak EAM The Arista, maka semuanya clear. Dan ketika sampai hotel ternyata dapat kamar duluxe yang luas dan melegakan. apalagi ketika breakfast. Menunya sangat banyak baik menu eropa maupun tradisional, makanan maupun minuman. terkesan dengan ragam juice yang sangat banyak dan asli dan fresh dari buah segar bukan pabrikan.Syukur deh puas.

10/10 Exceptional

A good place to rest and relax

Wonderful stay,book another room for my parents as they loves the calm and relax atmosphere the moment they step in the hotel.Friendly staff,service with a smile,good breakfast.Definitely will stay again.

8/10 Very good

Very good hotel in Palembang

Nice hotel in a old city

10/10 Exceptional

Comfortable Hotel

Enjoyable stay, very friendly and helpful staff, very comfortable room and near to Palembang Icon shopping mall also Palembang Square. Very nice breakfast especially the chicken porridge.

6/10 Good

Tdk recomendate untuk yg lain

Tidak memuaskan alias jelek semua

10/10 Exceptional

편안한 숙면을 취할 수 있었던 객실... 특히 부대시설 Bar의 분위기가 좋았어요... 잔잔한 음악이 흐르고 맛있는 스낵들 특히 친절한 웨이트레스... ^^