See all properties

Montigo Resorts, Somerset

4.0 star property
Shepton Mallet hotel with spa and restaurant

Choose dates to view prices

Photo gallery for Montigo Resorts, Somerset

Front of property
Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
In the heart of Somerset’s historical district, Montigo Resorts offers a tranquil retreat. Relax with a body scrub or massage at Charlton House Spa, unwind in the steam room or sauna, and enjoy continental breakfast. With free WiFi and helpful staff praised by guests, this upscale hotel has all you need for an unforgettable stay.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Pet friendly
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • Massage/treatment rooms
  • Conference center
  • Business center

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
$190 nightly
The total price is $227
Jul 21 - Jul 22
Total includes taxes and fees

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Twin Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Sauna, hot tub, steam room, body treatments, body wraps, body scrubs

Holbrook Manor & Spa.

  • Pool
  • Spa
  • Pet friendly
  • Free parking
7.0 out of 10, Good, 55 reviews
The price is $109
$91 nightly
$109 total
Total includes taxes and fees
Jun 22 - Jun 23
Holbrook Manor & Spa.
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Kilver Court - 14 min walk - 1.2 km
  • Royal Bath and West Showground - 6 min drive - 5.4 km
  • Wells Cathedral - 13 min drive - 11.5 km
  • Glastonbury Tor - 18 min drive - 17.3 km
  • Longleat Safari and Adventure Park - 24 min drive - 28.8 km

Getting around

  • Bristol International Airport (BRS) - 41 min drive
  • Castle Cary Station - 10 min drive
  • Bruton Station - 20 min drive
  • Frome Station - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mughal Empire - ‬2 min drive
  • ‪The Coffee Den - ‬5 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪Thatched Cottage - ‬4 min walk
  • ‪Subway - ‬3 min drive

About this property

Montigo Resorts, Somerset

Located near a train station, Montigo Resorts, Somerset is a great choice for a stay in Shepton Mallet. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps, or facials. A bar/lounge, a health club, and a fitness center are other highlights. Fellow travelers love the helpful staff.

Languages

English

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
    • Pet grooming services offered
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (during limited hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children's menu

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference center

Services

  • 24-hour front desk
  • Laundry service
  • Free newspapers in lobby
  • Wedding services
  • Bike storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Reception hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • DVD player
  • Smart television

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Charlton House Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 16 per person
  • Airport shuttle service is offered for an extra charge
  • Spa access is available for an extra charge of GBP 20

Children & extra beds

  • Rollaway beds are available for GBP 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 50 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Facility access costs GBP 20.00 per person, per night. Facilities include fitness facilities, a sauna, and a hot tub.
  • Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts major credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard

Also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Does Montigo Resorts, Somerset offer free cancellation for a full refund?

Yes, Montigo Resorts, Somerset does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Montigo Resorts, Somerset?

Yes, pets are welcome. There's a charge of GBP 50 per accommodation, per stay. Service animals are exempt from fees. Grooming services are available.

Is parking offered on site at Montigo Resorts, Somerset?

Yes, there's free self parking.

Is airport shuttle service offered by Montigo Resorts, Somerset?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Montigo Resorts, Somerset?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

What is there to do at Montigo Resorts, Somerset and nearby?

Onsite recreation at Montigo Resorts, Somerset includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Montigo Resorts, Somerset also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Montigo Resorts, Somerset?

Yes, there's an onsite restaurant.

What's the area around Montigo Resorts, Somerset like?

Montigo Resorts, Somerset is located a short 14-minute walk from Kilver Court.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Montigo Resorts, Somerset Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Spa
Food
Restaurant
Bed
Shower
Building
Bathroom

What guests liked

  • Breakfast was good, with a good choice and made-to-order hot options. (6 reviews)
  • The spa was a lovely experience with excellent facilities and a relaxing atmosphere. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Super stay lovely room and so quiet
sharon, 3-night trip

10/10 Exceptional

A nice clean hotel with very pleasant staff and good food
Roger, 2-night trip

10/10 Exceptional

Incredible property.

Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
Lenroy, 1-night trip

10/10 Exceptional

Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Piotr, 1-night trip

10/10 Exceptional

Great service great place to be x

Awesome we loved it
Darren, 1-night trip

4/10 Fair

While the staff could not have tried harder, the hotel was nothing like the pictures - really shabby, old, dirty chipped paint and worn mismatched carpets. The staff tried hard to make it welcoming but it really was not what we were expecting.
1-night trip

8/10 Very good

Very warm welcome and helpful staff.
Hannah, 1-night trip

10/10 Exceptional

The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
Shaline, 2-night trip

10/10 Exceptional

The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
David, 2-night trip

10/10 Exceptional

Mid week stop

Great visit , restaurant menu needs frequent change.
christopher, 2-night trip

6/10 Good

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
1-night trip

8/10 Very good

Charlton House

Very nice old building with some history attached and still featuring some original architectural fittings - has a nice spa but rather small swimming pool , Good gym facilities all provided by Bannatyne. Breakfast was good , Set in its own grounds with lots of open spaces -but very conventient location on Frome road just outside Shepton Mallet ,
Colin, 2-night trip

4/10 Fair

There is an extra charge for everything, service was poor and didn’t feel like a guest.
Caitlin, 1-night trip

6/10 Good

Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Stephen, 2-night trip

4/10 Fair

Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Andy, 1-night trip

6/10 Good

The room had no heating in there And the room was very dated
Jon, 1-night trip

2/10 Poor

The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Toni, 1-night trip

6/10 Good

Rooms around the spa will be noisy.

When booking with tesco clubcard you can't use the spa unless you pay extra on arrival. We were in room 20 and the music from the spa was on from 8am to 9pm and could clearly be heard in our room. We asked if it could be turned on at 9 when the spa opened but it still came on at 8. The outside spa area was right outside our room so you can hear everything they were all saying over the noise of the hot tub. The food was really good and the hotel was clean.
2-night trip

4/10 Fair

Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Richard, 1-night trip

2/10 Poor

We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
mark, 1-night trip

2/10 Poor

Catfished

Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
Adam, 1-night trip

8/10 Very good

Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Kieran, 2-night trip

8/10 Very good

Richard, 2-night trip

6/10 Good

Jason, 1-night trip

2/10 Poor

Ryan, 1-night trip