Expedia should remove this hostel. It does not belong on a reputed platform.
Customer Service:
The check-in process was chaotic. An elderly lady, who does not speak a word of English, struggled to find my booking and had to rely on another guest for help. While I understand not everyone needs to know English, basic words like “passport” and “booking number” would help when dealing with international guests. The process took place in a lobby where she was seated on a bench, and I stood confused. She made faces, seemed frustrated at my lack of Spanish, and made remarks that led to other guests laughing at my expense. While I don’t think she meant harm, she was clearly overwhelmed, as I later saw her cleaning toilets as well.
Infrastructure & Hygiene:
They recorded my details on an A4 sheet visible to everyone—an obvious GDPR violation. The lady also took a photo of my passport and visa on her phone, and I don’t know if it was a company device.
There was only one toilet, shower, and sink for everyone. My room alone had 12 beds, and I counted at least four rooms—clearly inadequate facilities. The room had terrible ventilation, and a bed near mine had a strong stench that staff ignored. Despite spraying half my body spray, the smell remained unbearable. The beds were uncomfortable, but that became the least of my concerns.
Unfortunately, arriving late at night with an early flight, I had no option to leave. Expedia should investigate this hostel and reconsider its listing.
