I have stayed at multiple Holiday Inn express locations and never had an issue which is why this was such a let down. We arrived Monday at 2:30, as I was trying to check in I was told very rudely that I will need to wait 30 minutes because check in isn't until 3. 3 o clock comes and I am told the room isn't ready yet and to give them another 20 minutes. The pool was temporarily closed, our hotel phone did not work, no Internet connection to the TV, no coffee maker in room (coffee maker in lobby was constantly broken all 4 days), no toilet paper or tissues in bathroom, the windows were smeared with what looked like sticky handprints from a child. Unfortunately I definitely won't be back.