The air conditioning in one of our two rooms wasn’t working. I informed the front desk, who said nothing could be done until the next day but promised someone would come to fix it. If it couldn’t be fixed, they would see if another room was available. Despite another guest at check-in saying he only needed one of his three reserved rooms, the front desk told us there were no other rooms available and that we had no choice but to sleep in the hot room. It was unbearable. We slept nearly naked and still couldn’t rest due to the heat. The second room also couldn’t sleep because, despite "soundproofing" being listed as an amenity, street noise continued until 4 a.m. No one came to check the broken A/C the next day, and by 4:30 p.m. we booked another hotel—unwilling to suffer another night. The assistant manager was visibly upset we were checking out early—not quite berating, but close. She said we should have asked to move rooms before rebooking. But we were told someone would come fix the unit, and no one did. It’s unclear why we were responsible for requesting a move after that. If no one was coming to repair the A/C, they should have proactively moved us. I requested a refund for the unused night, especially since the room did not match what was advertised. It was denied. No offer, no compensation—only an apology prefacing how we were somehow to blame for their broken A/C.