2/10 Poor
Sep 15, 2025
This hotel never opened the door for us, we were unable to stay, they never replied to our text messages or phone calls, or the chat via Expedia. We were left at the door. When we requested Expedia to verify them they were also unable to contact them and Expedia never provided any protection to us as customers. This is an scam and Expedia was not empathetic with us or provided any useful resolution. Do not recommend to book here or hotels via Expedia. Awful and Terrible!
Laura
Laura, 2-night trip