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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly hotel with spa, near Serrano River

Choose dates to view prices

Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 9:00 AM to 10:00 PM, sun loungers
Property video
Garden views, open daily
Superior Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar
Gift shop
Tucked away near Cuernos del Paine Lookout, Rio Serrano Hotel + Spa offers an unforgettable getaway. Begin your day with a delicious breakfast buffet and unwind at the indoor pool or take in breathtaking views on the terrace. Treat yourself to spa treatments like manicures and facials or stay active with horseback riding, yoga classes, or Pilates classes.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Health club
  • Sauna
  • Steam room
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 4 meeting rooms
  • Terrace

For families (6)

  • Free cribs/infant beds
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
$407 nightly
The total price is $407
Dec 5 - Dec 6

Why we love this property

Poolside perfection
This hotel features a sparkling indoor pool area with comfortable loungers for relaxation. Guests can take a refreshing swim in the inviting waters.
Spa sanctuary escape
A full-service spa offers body scrubs, facials, and rejuvenating wraps daily. Unwind in the sauna, steam room, and riverside garden.
Culinary garden views
Experience garden-view dining at the restaurant with regional cuisine. Savor free buffet breakfast or in-room champagne service. A bar and cafe await.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Classic Double or Twin Room, Mountain View

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 301 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Superior Double or Twin Room, Mountain View

9.6 out of 10
Exceptional
(21 reviews)

Highlights

Individually furnished
Individually decorated
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)

Highlights

Individually furnished
Individually decorated
Free cribs/infant beds
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Pillowtop bed
Down duvet
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

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About the neighborhood

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • Serrano River - 1 min drive - 0.4 km
  • Torres del Paine National Park - 7 min drive - 3.4 km
  • Cuernos del Paine Lookout - 24 min drive - 12.1 km
  • Lago Pehoe - 34 min drive - 18.7 km
  • Salto Chico Falls - 34 min drive - 18.7 km

Restaurants

  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Qawasqar - ‬6 min walk
  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Restaurant Hotel Rio Serrano - ‬1 min walk
  • ‪De Agostini - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

When you stay at Rio Serrano Hotel + Spa, you'll be within a 10-minute drive of Torres del Paine National Park. You can visit the spa to indulge in body wraps or mani/pedis, and Regional cuisine is served at Qawasqar Restaurant, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a health club are other highlights. The helpful staff and overall property condition get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 108 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps; 2-device limit)
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Playground
  • Children's menu
  • Children's games
  • Toys

What to do

  • Horse riding/rentals
  • Shopping
  • Pool table
  • Access to nearby indoor pool
  • Mountain climbing nearby
  • Horse riding nearby
  • Ski area nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • Business center
  • 4 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (635 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Health club
  • An indoor pool
  • Shopping mall on site
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Wheelchair accessible

Room amenities

Home comfort

  • Heating (climate-controlled)
  • Minibar
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps and 2-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kolaf. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Qawasqar Restaurant - Overlooking the garden, this restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
De Agostini - This bar overlooks the garden. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed between May 1 and October 1.

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Is Rio Serrano Hotel + Spa currently open?

The property is closed between May 1 and October 1.

Does Rio Serrano Hotel + Spa offer free cancellation for a full refund?

Yes, Rio Serrano Hotel + Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Rio Serrano Hotel + Spa?

Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Rio Serrano Hotel + Spa?

Sorry, pets aren't allowed.

Is parking offered on site at Rio Serrano Hotel + Spa?

Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Rio Serrano Hotel + Spa and nearby?

Have fun during the warmer months with activities such as horseback riding. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rio Serrano Hotel + Spa also has a sauna, a steam room, and an arcade, as well as a garden and access to a nearby indoor pool.

Are there restaurants at or near Rio Serrano Hotel + Spa?

Yes, Qawasqar Restaurant offers Regional cuisine and garden views.

What's the area around Rio Serrano Hotel + Spa like?

Rio Serrano Hotel + Spa is located on the waterfront, a short 6-minute walk from Serrano River.

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Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

View
Service staff
Room
Food
Location
Spa
Restaurant
Breakfast
National parks
Bathroom

What guests liked

  • The spa facilities, including sauna, gym, and swimming pool, were highly praised for their quality and relaxing atmosphere. (21 reviews)
  • Breakfast was described as excellent, delicious, complete, tasty, and one of the best in Chile with a wide variety of options. (16 reviews)
  • The pool and sauna facilities were great and provided a wonderful space to relax after a long day. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great staff especially the staff from the bar and restaurant. Swimming pool can be a bit warmer since the weather is still pretty cold.
Hong Yeong, 2-night trip

10/10 Exceptional

Best hotel we stayed in Chile
Kathy, 2-night trip

10/10 Exceptional

Amazing location and hotel

Rio Serrano Hotel is set in a truly stunning location—without doubt one of the most beautiful places I’ve ever visited, and this was country number 66 for me. The hotel itself was excellent: clean, comfortable, and supported by a team of genuinely helpful staff. The view from our room was simply breathtaking, and we were honestly devastated to leave after just four nights. The on-site company, Massif, was fantastic. For first-time visitors, I highly recommend booking with them if you’d prefer not to organise your own activities. Their tours were well-run, informative, and a great way to experience the area. We’re already planning our return—this place is too special not to visit again.
Chris, 4-night trip

10/10 Exceptional

This is a gorgeous hotel just by the entrance to Torres del Paine national park with outstanding views towards Torres del Paine. Popular, big and busy due to it's location but there are plenty of quiet spaces to relax and enjoy the views. We had a classic room with skylight mountain views, very comfortable. Wind noise can be a little loud on the roof when it's very windy (often) but didn't disturb our sleep. These are on the top (4th) floor. The lift only reaches the 3rd floor. Amazing buffet breakfast with lots of good quality selection and plenty to do in the hotel with the added facilities. They can make packed lunches if needed and also grab bags for breakfast if you need to leave early for a hike (like we did).
Paul, 3-night trip

10/10 Exceptional

Beautiful hotel, surroundings and excellent food. A great stay.
Luis, 3-night trip

10/10 Exceptional

Excellent place
wensheng, 3-night trip

10/10 Exceptional

I the food was amazing!! Both breakfast and dinner was one of the best we’ve had in Chile! Beautiful views and wonderful environment
Kalina, 1-night trip

10/10 Exceptional

We had a great time at Rio Serrano Hotel
Sylvain, 4-night trip

10/10 Exceptional

A wonderful hotel with great facilities and a very friendly and helpful staff. They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.
Johannes, 3-night trip

10/10 Exceptional

Having access to the many hiking opportunities in the Park made it worth the expense.
Daniel, 3-night trip

10/10 Exceptional

Fabulous hotel on edge of torres del paine.
Julie, 3-night trip

10/10 Exceptional

Horses and bougie!

The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
Kimberley, 2-night trip

10/10 Exceptional

The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
Madiha, 1-night trip

10/10 Exceptional

a perfect place to unwind

a lovely hotel / experience at Rio Serrano. The perfect place to unwind after some long hours spent in Torres Del Paine park. Great service, spa was perfect and appreciated the variety of vegetarian food they offered. Highly recommend!
Rupal, 3-night trip

10/10 Exceptional

Rio Serrano hotel and spa was the perfect place for the last night of our trip! We enjoyed the spa services, cozy rooms, and great views.
Julia, 1-night trip

10/10 Exceptional

The Patagonian Lamb on the spit offered to all guests was a special treat.
Anita, 6-night trip

10/10 Exceptional

amazing property to stay at while visiting Torres del Paine! Rooms are very nice and spacious, breakfast has lots of options (including dairy free), pool and sauna are so nice after a long day of hiking. And the views from everywhere in the hotel cant be beat
Nicole, 5-night trip

10/10 Exceptional

Stay in October for 7 nights.

Had a great stay at rio Serrano for 7 nights. We stayed in a superior room and the view was even better than it looked in the pictures. All the food was great(loved the cerviche) and the staff excellent. The best part is probably the pool and spa which is just beautiful and full of great features(sauna, showers, available drinks). I would recommend this hotel for anyone wanting a luxurious stay close to the park.
Kathryn, 7-night trip

8/10 Very good

It’s a nice place to stay for a few nights, the pool is very nice as was the massage areas. Breakfast is more than ample. There are some areas to walk around there.
Heidi, 2-night trip

10/10 Exceptional

This hotel is amazing! The location is perfect with stunning views. The spa is accessible daily for free to use the heated pool and sauna again with amazing views. Staff was fantastic. The daily buffet breakfast was excellent. Highly recommend this hotel and spa!!
Stephanie, 1-night trip

8/10 Very good

The hotel itself (lounges, restaurants, area outside) is beautiful but the rooms leave much to be desired for the price. We paid over $400 for a standard room and the bathroom was not updated at all. In addition, the shower grout did not look clean.
Justyna, 1-night trip

10/10 Exceptional

Food is very good. Pool and and sauna are well maintained. Staff are very friendly and helpful. Everyone is great. The view is just amazing.
CHI HO, 1-night trip

10/10 Exceptional

I loved my stay at Rio Serrano. They somehow figured out it was my birthday and surprised me with a birthday cake on our first night there. The views are absolutely breathtaking taking from our room and the restaurant. The area around the hotel is perfect to relax after a long day of hike. Will definitely stay here again if I return in future.
Ashita, 5-night trip

10/10 Exceptional

Incredible hotel! Staff is amazing and the views are stunning. Horses everywhere. The breakfast buffet is delicious. Lounge good was just ok. The heated swimming pool with the spa accents 5 star. Highly recommend this hotel!
Stephanie, 7-night trip

10/10 Exceptional

The Rio Serrano was an amazing stay. My wife and I hiked the W trail and went the the Rio after. It was a great way to relax after the long days. The staff was very tentative and always was ready to help. The pool and sauna were an added bonus for the soreness from the hike. Overall I would recommend this hotel to anyone looking for a stay in the Torres Del Paine region.
luke, 1-night trip