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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly hotel with spa, near Serrano River

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Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 9:00 AM to 10:00 PM, sun loungers
Property video
Superior Double or Twin Room, Mountain View | 1 bedroom, premium bedding, down comforters, pillowtop beds
Garden views, open daily
Lobby sitting area
Tucked away near Cuernos del Paine Lookout, Rio Serrano Hotel + Spa offers an unforgettable getaway. Begin your day with a delicious breakfast buffet and unwind at the indoor pool or take in breathtaking views on the terrace. Treat yourself to spa treatments like manicures and facials or stay active with horseback riding, yoga classes, or Pilates classes.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free parking
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Health club
  • Sauna
  • Steam room
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 4 meeting rooms
  • Terrace

For families (6)

  • Free cribs/infant beds
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Poolside perfection
This hotel features a sparkling indoor pool area with comfortable loungers for relaxation. Guests can take a refreshing swim in the inviting waters.
Spa sanctuary escape
A full-service spa offers body scrubs, facials, and rejuvenating wraps daily. Unwind in the sauna, steam room, and riverside garden.
Culinary garden views
Experience garden-view dining at the restaurant with regional cuisine. Savor free buffet breakfast or in-room champagne service. A bar and cafe await.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Down duvet
Premium bedding
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Double or Twin Room, Mountain View

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Classic Double or Twin Room, Mountain View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
  • 301 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

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About the neighborhood

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • Torres del Paine National Park - 7 min drive - 3.4 km
  • Cuernos del Paine Lookout - 24 min drive - 12.1 km
  • Lago Pehoe - 34 min drive - 18.7 km
  • Salto Chico Falls - 34 min drive - 18.7 km
  • Salto Grande - 57 min drive - 28.2 km

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

When you stay at Rio Serrano Hotel + Spa, you'll be within a 10-minute drive of Torres del Paine National Park. You can visit the spa to indulge in body wraps or mani/pedis, and Regional cuisine is served at Kaienk Restaurant, which is open for breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a health club are other highlights. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 108 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps; 2-device limit)
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Playground
  • Children's menu
  • Children's games
  • Toys

What to do

  • Horse riding/rentals
  • Shopping
  • Pool table
  • Access to nearby indoor pool
  • Mountain climbing nearby
  • Horse riding nearby
  • Ski area nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • Business center
  • 4 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (635 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 2001
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Health club
  • An indoor pool
  • Shopping mall on site
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Wheelchair accessible

Room amenities

Home comfort

  • Heating (climate-controlled)
  • Minibar
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps and 2-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Kaienk Restaurant - Overlooking the garden, this restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property is closed between May 1 and October 1.

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Is Rio Serrano Hotel + Spa currently open?

The property is closed between May 1 and October 1.

Does Rio Serrano Hotel + Spa offer free cancellation for a full refund?

Yes, Rio Serrano Hotel + Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Rio Serrano Hotel + Spa?

Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Rio Serrano Hotel + Spa?

Sorry, pets aren't allowed.

Is parking offered on site at Rio Serrano Hotel + Spa?

Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Rio Serrano Hotel + Spa and nearby?

Have fun during the warmer months with activities such as horseback riding. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rio Serrano Hotel + Spa also has a sauna, a steam room, and an arcade, as well as a garden and access to a nearby indoor pool.

Are there restaurants at or near Rio Serrano Hotel + Spa?

Yes, Kaienk Restaurant offers Regional cuisine and garden views.

What's the area around Rio Serrano Hotel + Spa like?

Rio Serrano Hotel + Spa is located on the waterfront, a short 6-minute walk from Serrano River.

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Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

View
Service staff
Room
Food
Location
Spa
Restaurant
Breakfast
National parks
Amenities

What guests liked

  • The spa facilities, including heated pool and sauna, were perfect and a great way to unwind after a long day. (20 reviews)
  • Breakfast was delicious and varied with many good options to choose from. (15 reviews)
  • The pool and sauna facilities were great and provided a wonderful space to relax after a long day. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

great place !!
1-night trip

10/10

The food service was exceptional, the location is excellent.
2-night trip

10/10

Great location, very nice services and friendly stuffs
1-night trip

10/10

Excellent hotel. We loved it!

10/10

Absolutely loved this place. Spa, restaurant, bar, and service were perfect.
1-night trip

10/10

The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
2-night trip

10/10

Excellent place
3-night trip

10/10

Amazing hotel and great views. Food was awesome and we had a lovely time
3-night trip

10/10

Excellent hotel Highly recommend
1-night trip

10/10

Most amazing stay, would have stayed longer if I didn’t need to get back to London!
3-night trip

10/10

Beautiful hotel, surroundings and excellent food. A great stay.
3-night trip

10/10

It in one of the best at Patagonia, spectacular glacier park view with variety excursions offered by an onsite excursion company. Staff snd services are excellent. Their roast lsmb serviced outside was the best
3-night trip

10/10

Excellent food. Overall well run facility.
4-night trip

10/10

We loved our 4 night stay at Rio Serrano. Such a beautiful location with a view of the snow capped mountains. Great food, great facilities, friendly service. We did a few tours through the Massif which were excellent. Highly recommend!
4-night trip

10/10

Having access to the many hiking opportunities in the Park made it worth the expense.
3-night trip

10/10

Unbelievable view, friendly staff, amazing food and drink. They surprised us with a bottle of champagne in our room to celebrate our honeymoon.
3-night trip

10/10

We had a great time at Rio Serrano Hotel
4-night trip

10/10

We were most happy with Rio Serrano. We didn't realize how lucky we were with both a great hotel and the fact that it is so close to the park. Friends had recommended places in Puerto Natalies and we are so glad we stayed so much closer. The pool and spa are amazing. Highly recommend.
3-night trip

10/10

Well situated close to the Torres Del Paine entrance, offers great excursions options. However, the room is a bit overpriced for what it looks like, the rest of the hotel is amazing though.
2-night trip

10/10

The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
1-night trip

10/10

Such an amazing place. Great views. Great service. Great food. A wonderful place to stay. I wish there had been more assistance with trek planning. There is a separate group that helps with hikes and is not part of the hotel, but they weren't helpful for a few general questions. Still I cannot fault the hotel for something like that.
4-night trip

10/10

Fabulous hotel on edge of torres del paine.
3-night trip

10/10

The viewed room and the full board service was excellent. Full board included almost everything on the bar and restaurant menus. The swimming pool and sauna facilities were great.
1-night trip

10/10

a lovely hotel / experience at Rio Serrano. The perfect place to unwind after some long hours spent in Torres Del Paine park. Great service, spa was perfect and appreciated the variety of vegetarian food they offered. Highly recommend!
3-night trip

8/10

The hotel itself (lounges, restaurants, area outside) is beautiful but the rooms leave much to be desired for the price. We paid over $400 for a standard room and the bathroom was not updated at all. In addition, the shower grout did not look clean.
1-night trip