In the heart of Toulouse, Hôtel Héliot, Cosy Places by Charme & Caractère offers a haven with art gallery on site and shopping mall. Unwind in the restaurant or stay connected with WiFi. With multilingual staff and helpful concierge services, this hotel is perfect for exploring Capitole de Toulouse and Place du Capitole.
Hôtel Héliot, Cosy Places by Charme & Caractère puts you within a 10-minute drive of Place du Capitole and Cité de l'Espace. Also, this hotel is within a short drive of Airbus. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Jean-Jaurès Metro Station is 3 minutes and Jeanne d'Arc Metro Station is 6 minutes.
Languages
English, French, Spanish
At a glance
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Hotel size
12 rooms
Arranged over 4 floors
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Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18
Check-out time is 11 AM
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Special check-in instructions
The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking available only on request
Secured onsite self parking (EUR 14 per night)
Onsite parking limited
Height restrictions apply for onsite parking
Onsite parking includes off-street options
Offsite parking nearby (EUR 14 per day; reservations required)
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Transfers
Airport shuttle from 6 AM to 11 PM*
DONE
Offsite
Area shuttle*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:30 AM–10:30 AM
Hosted evening meals daily for a surcharge (reservations required)
Restaurant
Room service (limited hours)
Traveling with children
Children stay free (see details)
What to do
Bicycle rentals nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
1 building/tower
ATM/banking
Art gallery on site
Designer stores on site
Shopping mall on site
Accessibility
Braille/raised signage
Accessible airport shuttle
Handrails in stairways
Well-lit path to entrance
6 stairs to reach property
Room amenities
Be entertained
80-cm flat-screen TV
Premium digital channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Free crib/infant bed
What to enjoy
Fireplace
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately EUR 9.00 for adults and EUR 9.00 for children
Airport shuttle service is offered for an extra charge of EUR 9 per person (one-way)
Area shuttle service is offered for an extra charge
Hosted evening meal costs EUR 15.50
Children & extra beds
Airport shuttle service for children up to age 18 costs EUR 9 (one-way)
Guests must contact this property in advance to reserve high chairs
Parking
Secured self parking costs EUR 14 per night
Parking is available nearby and costs EUR 14 per day (98 ft away)
Guests must contact this property in advance to reserve onsite parking
Parking height restrictions apply
Policies
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests should be aware that a cat reside at this property.
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Also known as
Heliot Hotel Toulouse
Héliot Toulouse
Hôtel Héliot
Hôtel Héliot Toulouse
Héliot
Hôtel Héliot
Hôtel Héliot Cosy Places by Charme Caractère
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel
Hôtel Héliot, Cosy Places by Charme & Caractère Toulouse
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel Toulouse
Frequently asked questions
Does Hôtel Héliot, Cosy Places by Charme & Caractère offer free cancellation for a full refund?
Yes, Hôtel Héliot, Cosy Places by Charme & Caractère does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hôtel Héliot, Cosy Places by Charme & Caractère?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hôtel Héliot, Cosy Places by Charme & Caractère?
Yes. Self parking costs EUR 14 per night. Parking spots may be limited.
Is airport shuttle service offered by Hôtel Héliot, Cosy Places by Charme & Caractère?
Yes, an airport shuttle is available from 6 AM to 11 PM at scheduled times. The charge is EUR 9 per person one-way.
What are the check-in and check-out times at Hôtel Héliot, Cosy Places by Charme & Caractère?
Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM.
Is there an onsite casino at Hôtel Héliot, Cosy Places by Charme & Caractère?
No, this hotel doesn't have a casino, but Casino Theater Barriere of Toulouse (8-min drive) is nearby.
What is there to do at Hôtel Héliot, Cosy Places by Charme & Caractère and nearby?
Have fun during the warmer months with activities nearby such as cycling.
Are there restaurants at or near Hôtel Héliot, Cosy Places by Charme & Caractère?
Yes, there's an onsite restaurant.
What's the area around Hôtel Héliot, Cosy Places by Charme & Caractère like?
Hôtel Héliot, Cosy Places by Charme & Caractère is in Toulouse City-Centre, a short 3-minute walk from Jean-Jaurès Metro Station and 8 minutes' walk from Place du Capitole.
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Hôtel Héliot, Cosy Places by Charme & Caractère Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Location
Room
Elevator
Bathroom
Walking
Train station
Value
Family friendly
Service staff
Reviews
10/10
The location is amazing. The bedrooms feel a bit dated but are clean. Bathrooms renovated. Absolutely charming host, very helpful. Overall, I would absolutely stay here again if I go back to Toulouse
Verified traveler
2-night trip
10/10
The owner of this hotel goes out of his way to ensure an enjoyable stay. Beds are comfortable. Easy access to train, sights, dining and metro. Very clean.
Amy
7-night trip
10/10
I booked this hotel because of its proximity to the center of town and our rental car pick-up location. We found it to be well-serviced and clean. The staff was extremely friendly and helpful with recommendations. We will stay again next time in Toulouse.
matthew
1-night trip
10/10
Staff went out of their way to provide parking although we hadn't booked it. Very friendly and helpful. Hotel in a nice area and very close to restaurants.
Vanessa
1-night trip
8/10
Convenient stay
Gary
1-night trip
8/10
Lovely old building, excellent friendly service, but towels weren't the fluffiest!
Karl
2-night trip
10/10
Absolutely wonderful experience! The hotel was lovely and in an excellent location. They were very warm and welcoming. I highly recommend!!
AMY
2-night trip
10/10
I was happy to have found Hotel Heliot. It is well situated, clean and comfortable. The staff are very helpful and pleasant, and make you feel at home .
Frances
2-night trip
10/10
Excellent location thats close to everything. Airport bus drops and picks you up right in front of the hotel for 9 euros. The host Fred is so friendly and helpful
Thinh
3-night trip
10/10
Great location, antique decor, friendly staff. Highly recommend.
rita
2-night trip
10/10
Very helpful staff
Stephen
1-night trip
10/10
Only stayed overnight.
Wendy
1-night trip
8/10
Proprietor is wonderful!
Audrey
1-night trip
8/10
Hotel was in a great location. Host was really friendly and gave us some.good dining suggestions. Room was clean and a good size for our family. Pull out bed wasnt very comfortable and room was on a slope. Didn't love the water saving shower head.
Overall really enjoyed our stay and would stay at this hotel again.
Robert
2-night trip
8/10
No elevator but to be expected in an old building. Room was good. Personnel friendly. They have parking but someone has to go with you every time you go to the car in order to unlock the gate.
Area was good. Walked to lots of shopping.
Dana
2-night trip
6/10
a great location right in the middle of town, easy access to everything a tourist would enjoy at a good price point. Perfect if you are a traveller who wants the convenience and only needs the hotel to be basic+ if you're looking for a more upscale setting, then there are several others nearby (higher price point). The double room has the two twin beds within a foot of each other, so that is something to note.
John
2-night trip
10/10
A great stay for two nights.
The host is very helpful and kind, and the hotel both comfortable and very well located.
I’ll come back :)
Thomas
2-night trip
10/10
Cosy is a very good way of describing it, down to the "night watchman' cat. The staff were friendly and helpful in some way every day. I was given a very comfortable, and much larger than expect room which I enjoyed very much.
Brendan
4-night trip
10/10
Delightful family run hotel. The owners are very warm and welcoming, and their cat keeps guard over the front entry. The rooms quite large by European standards. Heat worked fast and well (needed for cold Dec morning and nights).
Nice continental breakfast with a choice of plain or chocolate croissant, orange juice, yoghurt and coffee/tea/chocolate.
The hotel is also only a one bloke walk from the Aeroport bus stop.
Mona
4-night trip
8/10
Quiet, clean, very friendly staff, very well located. No elevator. If you need parking, make sure to book it together with your reservation, as city street or garage parking is much more expensive.
Catarina
3-night trip
2/10
I really was chocked about this hotel as no lift , no bottle of water , no intt nand soap in the shower and finally 15 euros breakfast for a cup of coffee and a croit
noali
1-night trip
6/10
There was no elevator in the hotel, so that I had to struggle carrying my heavy luggage upstairs and downstairs.
Morning buffet was much poor than what I expcted.
Verified traveler
2-night trip
2/10
My arrival was delayed beyond my control and they said no checkins after 10pm and said they were holding half the full rate as deposit even though I was only going to be less than 1 hour late. As a result I had to scramble around looking for a last minute hotel. Even if it is their policy, they need to have some judgement in cases like this.