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Crystal Garden Resort & Restaurant

3.5 star property
Hotel with outdoor pool, connected to a shopping center, near Cairns Esplanade

Choose dates to view prices

Photo gallery for Crystal Garden Resort & Restaurant

Crystal Garden Resort & Restaurant is a tranquil retreat near Cairns Esplanade. Unwind in the garden, enjoy delicious meals at the restaurant, and stay connected with in-room WiFi. The outdoor pool and area shuttle are added perks that previous guests have loved.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Laundry facilities
  • Free parking
  • Air conditioning
  • Non-smoking
  • Free WiFi

Main amenities (12)

  • Housekeeping (on request)
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Area shuttle
  • Casino shuttle
  • Shopping center shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Double Room

1 bedroom, desk, soundproofing, iron/ironing board

Basic Double Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | 1 bedroom, desk, soundproofing, iron/ironing board

Deluxe Triple Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room | 1 bedroom, desk, soundproofing, iron/ironing board

Family Room

Highlights

Porch/lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 205 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Heritage Cairns

  • Pool
  • Parking available
  • Internet access
  • Laundry facilities
Heritage Cairns
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About the neighborhood

Map
18-24 James Street, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 10 min walk - 0.9 km
  • Cairns Base Hospital - 18 min walk - 1.5 km
  • Cairns Central Shopping Centre - 3 min drive - 2.1 km
  • Reef Fleet Terminal - 4 min drive - 3.2 km
  • Esplanade Lagoon - 5 min drive - 3.5 km

Getting around

  • Cairns Intl. Airport (CNS) - 5 min drive
  • Cairns Station - 4 min drive
  • Freshwater Station - 10 min drive
  • Redlynch Station - 12 min drive
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • ‪Smith Street Cafe - ‬6 min walk
  • ‪Thirsty Flamingo - ‬2 min drive
  • ‪Café Matteo - ‬17 min walk
  • ‪Cock & Bull - ‬14 min walk
  • ‪Bayleaf Balinese Restaurant - ‬18 min walk

About this property

Crystal Garden Resort & Restaurant

Crystal Garden Resort & Restaurant puts you just a 5-minute drive from Cairns Esplanade and Cairns Central Shopping Centre. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. A terrace and a garden are other highlights.

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The property charges 2 percent for credit card payments
    • The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Offsite

    • Area shuttle within 5 kilometers*
    • Shopping center shuttle*
    • Casino shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant

What to do

  • Beach nearby

Services

  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Porch or lanai
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free tea bags/instant coffee

More

  • Housekeeping (on request)
  • Access via exterior corridors

Fees & policies

Optional extras

  • Area shuttle, casino shuttle, and shopping center shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of 2 percent

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort Restaurant
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel Cairns

Frequently asked questions

Does Crystal Garden Resort & Restaurant offer free cancellation for a full refund?

Yes, Crystal Garden Resort & Restaurant does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crystal Garden Resort & Restaurant?

Yes, there's an outdoor pool.

Are pets allowed at Crystal Garden Resort & Restaurant?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crystal Garden Resort & Restaurant?

Yes, there's free self parking.

What are the check-in and check-out times at Crystal Garden Resort & Restaurant?

Check-in start time: 2 PM; Check-in end time: anytime. Check-out time is 10 AM. Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at Crystal Garden Resort & Restaurant?

No, this hotel doesn't have a casino, but Reef Hotel Casino (4-min drive) and Cazalys Cairns (5-min drive) are both nearby.

What is there to do at Crystal Garden Resort & Restaurant and nearby?

Crystal Garden Resort & Restaurant has an outdoor pool and a garden.

Are there restaurants at or near Crystal Garden Resort & Restaurant?

Yes, there's an onsite restaurant.

Does Crystal Garden Resort & Restaurant have any outdoor private spaces?

Yes, every room features a porch or lanai.

What's the area around Crystal Garden Resort & Restaurant like?

Crystal Garden Resort & Restaurant is in Cairns North, a short 5-minute drive from Cairns Intl. Airport (CNS) and 13 minutes' walk from Cairns Esplanade.

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Reviews

Crystal Garden Resort & Restaurant Reviews

7.0

Good

7.2

Cleanliness

7.2

Location

7.8

Staff & service

5.8

Eco-friendliness

6.4

Property conditions & facilities

Popular mentions

Room
Service staff
Lobby
Bed
Restaurant
Shower

Reviews

10/10 Exceptional

Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Laura, 1-night trip

8/10 Very good

OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Blake, 1-night trip

4/10 Fair

The property is run down and certainly not $200.00 rooms
Shane, 1-night trip

2/10 Poor

Very noisy kids constantly running around the complex at all hours, restaurant is closed, no breakfast even though it was advertised, would not recommend staying if you want a peaceful stay

10/10 Exceptional

Nice quiet location only issue was no curtains to block out light.
Daryle, 1-night trip

4/10 Fair

Too many kids running around the place yelling and screaming no adult around to supervise. I don't think I would stay there again
Maria, 2-night trip

6/10 Good

The property is a good basic place to stay, close to the airport, but is pretty unkept on the outside and around the pool area. Pool was very clean, but dead weeds, sticks and leaves etc. were lying around. It was pretty clean, but very dated and old. Beds were comfortable though, and overall, you get a good nights sleep for what you pay for. Reasonable rates.
Cherie, 1-night trip

4/10 Fair

Didn't feel safe in the area nor the hotel property. The room was unclean & check in instructions were confusing (only one door to the room worked with the key & I wasted 10 minutes trying to open the wrong one. Would definitely not stay again
Jonathan, 1-night trip

2/10 Poor

Mouldy bathroom, shower head leaked, dead bugs on the floor,
Linda, 6-night trip

2/10 Poor

How wotif could allow families to rent this place is beyond the pale. This place was essentially a halfway house for meth heads. We witnesses drug dealing and usage in the car park. The place continually smelt of burning drugs. Allowing this place to be called a resort is a disgrace. The photos on the website did not represent the actual place.
Russell, 3-night trip

4/10 Fair

Room needed a good clean every where. The photos on the Web site must have been taken when the property was new. It is now very dated and old. The restaurant is closed also and has been for some time.
Jeoff, 1-night trip

6/10 Good

Yes the hotel has been around for a while needs a good repaint to bring it up to scratch, floor tiles need to be looked at, time has taken its toll on white tiles. it doesn't need to be done straight away you can do a room at a time.
John, 2-night trip

2/10 Poor

The room had terrible heavy smell of cigarettes- could not sleep at all. No windows to open and let fresh air in. Also the property says it offers free shuttle to the airport- it does NOT.
Oggie, 1-night trip

2/10 Poor

Terrible

Terrible service. There was no soap provided in the bathroom. Staff unfriendly and unhelpful.
Mihail, 1-night trip

6/10 Good

Some lights did not work and there was no fresh water bottles in room
Estlle, 1-night trip

2/10 Poor

It was a very small room,old, unsafe, dark, gekkos crawling In the room. Dirty. No facecloths. Do not stay here ever. I warn you don’t RISK this property.

8/10 Very good

Close walk to Esplanade and other convenient shops , bus stop also
onella, 1-night trip

8/10 Very good

Nice clean place with an awesome pool. Locked car park at night felt nice and safe
angelo, 1-night trip

2/10 Poor

Don’t waist your time or money.

Do not waist your time with this place. We got there and there was no one at reception. We tried to call and call and waited and waited. In the end we just left Then when we tried to get a refund they denied us a refund and told us they had camera footage of staff at the reception. The lie and lie. Worst costumes service ever.
1-night trip

6/10 Good

Central enough and quiet Not very clean. Pretty old and a bit run down
martin, 3-night trip

6/10 Good

Easy late check in. Cold shower in the morning was a bit sad.
Jackson, 1-night trip

6/10 Good

Convenience at a reasonable price.

It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Gillian, 1-night trip

6/10 Good

チェックインの時間はいつでも可能ですが、セーフティーボックスの中に鍵を入れられていて、あらかじめ教えてもらった番号を入力して鍵を取り出す様式でした。なかに違う人の鍵が何個か入っていて怖いなと思いました。また外で電話している人の声などはかなり聞こえてきました。ベッドが何故かキャスター付き？で寝返りするだけで動くので若干寝心地は悪かったです。清潔感はありました！チェックインもチェックアウトもレセプションが開いていない時間だったのでサービスについては分かりません。チェックアウトはポストに投函で終わりで楽でした。
Natsuko, 1-night trip

4/10 Fair

Room was very ordinary, checked in, took a look around and left. Old and shabby, nothing like the advertised photos. Very, very disappointed.
Ross, 1-night trip

6/10 Good

ベッドが動いてねづらかった
Naoko, 1-night trip
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