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Hacienda Santa Cruz

4.0 star property
Mérida hotel with 2 outdoor pools and spa

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Photo gallery for Hacienda Santa Cruz

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
View from property
Front of property
Daily cooked-to-order breakfast for a fee
Exterior
Near Mérida Cathedral, Hacienda Santa Cruz offers a luxurious getaway with shopping on site and al fresco dining at the on-site restaurant. Treat yourself to hydrotherapy or a massage at the spa, enjoy poolside cocktails by one of two outdoor pools, and stay connected with in-room WiFi.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Non-smoking
  • Pool
  • Free parking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Steam room
  • Pool bar
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
$188 nightly
The total price is $227
Aug 8 - Aug 9
Total includes taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Family Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Pillow menu
Separate bedroom
Down duvet
  • 534 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

Highlights

Connecting rooms available
Free cribs/infant beds
Plasma TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Presidential Room, 1 King Bed

Highlights

Connecting rooms available
Free cribs/infant beds
Plasma TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Matrimonial)

Highlights

Connecting rooms available
Free cribs/infant beds
Plasma TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds

1 bedroom, premium bedding, down comforters, minibar

Junior Suite, Multiple Beds

Highlights

Connecting rooms available
Free cribs/infant beds
Plasma TV
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Rainfall showerhead
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Connecting rooms available
Free cribs/infant beds
Plasma TV
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Rainfall showerhead
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • US Visa Applicant Service Center - 13 min drive - 11.3 km
  • Mérida Cathedral - 14 min drive - 11.6 km
  • Plaza Grande - 14 min drive - 11.6 km
  • Yucatan International Convention Center - 16 min drive - 14.9 km
  • U.S. Consulate General Mérida - 17 min drive - 15.2 km

Getting around

  • Mérida International Airport (MID) - 15 min drive
  • Teya-Merida Station - 26 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Burger King - ‬9 min drive
  • ‪KFC - ‬7 min drive
  • ‪Subway - ‬7 min drive

About this property

Hacienda Santa Cruz

Hacienda Santa Cruz puts you within a 15-minute drive of Mérida Cathedral and Paseo de Montejo. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and "Valentina" serves breakfast, lunch, and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a steam room.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 1640
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Doorbell and phone notification

Room amenities

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Home comfort

  • Minibar
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Premium bedding

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Does Hacienda Santa Cruz offer free cancellation for a full refund?

Yes, Hacienda Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hacienda Santa Cruz?

Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Hacienda Santa Cruz?

Sorry, pets aren't allowed.

Is parking offered on site at Hacienda Santa Cruz?

Yes, there's free self parking.

What are the check-in and check-out times at Hacienda Santa Cruz?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hacienda Santa Cruz?

No, this hotel doesn't have a casino, but Casino La Cima (13-min drive) and Diamonds Casino (18-min drive) are both nearby.

What is there to do at Hacienda Santa Cruz and nearby?

Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hacienda Santa Cruz also has a steam room and spa services, as well as a garden.

Are there restaurants at or near Hacienda Santa Cruz?

Yes, "Valentina" offers alfresco dining and garden views.

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Hacienda Santa Cruz Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Beautiful place and great friendly service. Food is amazing!
vivian, 3-night trip

10/10 Excellent

Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!

10/10 Excellent

The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
2-night trip

8/10 Good

i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Bertrand, 3-night trip

4/10 Poor

We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Carlos, 1-night trip

10/10 Excellent

Sehr schöne Unterkunft
Anne, 5-night trip

10/10 Excellent

Sheila, 1-night trip

8/10 Good

Sheila, 2-night trip

10/10 Excellent

Lugar muy bello bendiciones
NESTOR DE JESÚS CORTES, 3-night trip

10/10 Excellent

Cesar, 2-night trip

2/10 Terrible

Likza, 1-night trip

10/10 Excellent

Alejandro, 3-night trip

10/10 Excellent

José Antonio, 1-night trip

10/10 Excellent

Rafael, 1-night trip

10/10 Excellent

Excelentes instalaciones, servicio excelente, una maravilla !
ITZIAR, 3-night trip

10/10 Excellent

Excelente habitaciones y restaurante
Carolina, 1-night trip

4/10 Poor

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Octavio De La Torre, 1-night trip

4/10 Poor

El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Diana, 1-night trip

10/10 Excellent

Carlos Alberto, 2-night trip

6/10 Okay

Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
patty, 1-night trip

2/10 Terrible

Jonathan Luis, 1-night trip

10/10 Excellent

Me gusto la experiencia
Gustavo Alejandro, 1-night trip

10/10 Excellent

Nuria, 1-night trip

10/10 Excellent

Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Estela, 1-night trip

10/10 Excellent

La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
MONICA, 1-night trip