Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Learn more
Feedback

MainStay Suites Gatlinburg Downtown Area

2.5 star property
Hotel with indoor pool, near Ripley's Aquarium of the Smokies

Choose dates to view prices

Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
1 bedroom, blackout drapes, iron/ironing board, free WiFi
1 bedroom, blackout drapes, iron/ironing board, free WiFi
1 bedroom, blackout drapes, iron/ironing board, free WiFi
Indoor pool
In the heart of Gatlinburg, MainStay Suites Gatlinburg Downtown Area offers a warm welcome with an indoor pool, a cozy firepit, and convenient laundry facilities. Guests can connect to WiFi in-room or stay productive at the business center while enjoying coffee and tea in the lobby; previous guests rave about the helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Pool
  • Gym
  • Laundry facilities
  • Air conditioning
  • Free parking

Main amenities (11)

  • Housekeeping (on request)
  • Indoor pool
  • Fitness center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Convenience store
  • Water dispenser
  • Self-serve laundry
  • TV in a common area

Feel at home (6)

  • Kitchen
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Sofa bed
Blackout drapes/curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

Highlights

Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Indoor pool, 2 outdoor pools, open 9:00 AM to 11:00 PM, sun loungers

Sidney James Mountain Lodge

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
8.4 out of 10, Very Good, 1,251 reviews
$62 nightly
The price is $70
Dec 7 - Dec 8
Total with taxes and fees
Sidney James Mountain Lodge
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
803 E Parkway, Gatlinburg, TN, 37738

What's nearby

  • Ripley's Aquarium of the Smokies - 3 min drive - 2.0 km
  • Anakeesta - 3 min drive - 2.0 km
  • Wild Bear Falls Indoor Water Park - 4 min drive - 2.7 km
  • Gatlinburg SkyPark - 5 min drive - 2.7 km
  • Gatlinburg Convention Center - 5 min drive - 3.0 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Subway - ‬3 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪No Way Jose's Cantina - ‬4 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

When you stay at MainStay Suites Gatlinburg Downtown Area, you'll be just a 5-minute drive from Ripley's Aquarium of the Smokies and Anakeesta. You can get a workout in at the fitness center or take a dip in the indoor pool. Also, Gatlinburg SkyPark and Gatlinburg Space Needle are just a 5-minute drive away. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 116 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Grocery/convenience store

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • Built in 2023
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Firepit
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Smooth flooring in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • Flat-screen television
  • Premium TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Bathtub only
  • Soap
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Toaster
  • Dishwasher

More

  • Housekeeping (on request)

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Frequently asked questions

Does MainStay Suites Gatlinburg Downtown Area offer free cancellation for a full refund?

Yes, MainStay Suites Gatlinburg Downtown Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at MainStay Suites Gatlinburg Downtown Area?

Yes, there's an indoor pool.

Are pets allowed at MainStay Suites Gatlinburg Downtown Area?

Sorry, pets aren't allowed.

Is parking offered on site at MainStay Suites Gatlinburg Downtown Area?

Yes, there's free self parking.

What are the check-in and check-out times at MainStay Suites Gatlinburg Downtown Area?

You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at MainStay Suites Gatlinburg Downtown Area and nearby?

MainStay Suites Gatlinburg Downtown Area has an indoor pool and a fitness center.

Does MainStay Suites Gatlinburg Downtown Area have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster, and a refrigerator.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

MainStay Suites Gatlinburg Downtown Area Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.2

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities

What guests liked

  • Breakfast was great, included, and offered a variety of options, including hot and cold choices. (18 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Elevator
Location
Desk
Coffee
Water
Bed
Kitchen

Reviews

10/10 Exceptional

Great stay
Jessica, 2-night trip

8/10 Very good

Staff was friendly and helpful
Vicki, 3-night trip

10/10 Exceptional

The motel was clean, the workers were great, and our room was comfortable. There is a trolley stop in front of the hotel making it easy to get down to Gatlinburg without paying for parking. The breakfast was good and always plenty to eat.
Brian, 3-night trip

10/10 Exceptional

Great place to stay with family
Lachi, 1-night trip

8/10 Very good

Nice quiet place.
Ryan, 2-night trip

10/10 Exceptional

The property had good restaurant options. We mostly ate around our hotel which was walkable friendly especially having toddlers with us.
A., 3-night trip

10/10 Exceptional

The staff was great! They were all very helpful to a first time visitor. Highly recommend staying here.
Karin, 3-night trip

10/10 Exceptional

The staff was amazing and so friendly.... there was a tram stop to the left of the hotel... it was nice not having to drive back and forth
Kathryn, 6-night trip

10/10 Exceptional

Yes.
Judy, 3-night trip

6/10 Good

Gatlinburg 2025

This was a convenient location to many places in Gatlinburg.
1-night trip

10/10 Exceptional

Very friendly and nice staff! They make you feel like you’re at home! It’s very clean & nice! Room service is great.
Kassondra, 2-night trip

10/10 Exceptional

Nice
Pedro, 1-night trip

10/10 Exceptional

Staff very friendly. Rooms extremely clean.
Lisa, 2-night trip

10/10 Exceptional

From the wonderful front desk staff, the cleanliness and spacious rooms, and most of all the nice indoor pool. One of the best hotels Me and my family have ever stayed in, and are already planning our next trip at this hotel right now.
Daniel, 4-night trip

10/10 Exceptional

Property and room was really clean and the staff was so helpful and the guy behind the counter was really helpful with whats good to do around there and how to get on trolley as well. I'd RECOMMEND this Property
Brian, 2-night trip

10/10 Exceptional

Everything was amazing....l will back again.
Ricardo, 1-night trip

10/10 Exceptional

Cleanliness and courtesy of staff. Breakfast was great, especially included in motel price
Pamela R., 2-night trip

8/10 Very good

Overall great. Front desk manager was rude but can overlook it.
MRS., 3-night trip

10/10 Exceptional

Beautiful flowers and friendly smiles all around.

Folks were friendly. Receptionist Alexa especially great! Thanks!!
Gae, 1-night trip

10/10 Exceptional

Carlos at the desk was very friendly and inviting I could tell right away the police was clean The room was clean it was large it had all the storage that you needed if I had to come up with one complaint it would be the water pressure there was not sufficient water pressure it sprinkled you. But other than that I would absolutely stay here again waffles egg sausage gravy everything you would expect in the morning for breakfast very clean very nice. A little off the beaten path so it was quiet too. Next to the Alamo famous steakhouse there's a couple locations this is one of them. And a fancy little bar and grow eatery next to us too ice cream place. Do you want something quieter out of the way....
Heather, 1-night trip

10/10 Exceptional

Professional

Hotel was pleasant in every way. Professional staff, clean and comfortable rooms, and beautiful surroundings. Buffett was a nice touch and amenities were great. Will return in the future.
Rhonda, 2-night trip

10/10 Exceptional

Love the layout of our room, nice and clean.
Larry, 1-night trip

10/10 Exceptional

Comfortable stay
Jennifer, 1-night trip

8/10 Very good

My overall stay was good but the first one that I was put in wasn’t cleaned which lead to me having to switch rooms.
3-night trip

8/10 Very good

The hotel is very nice. The reason I did not give it 5 stars is that the description said it was in downtown Gatlinburg. That's not true. It's a 30 - 35 minute walk from the hotel to the start of the downtown area. In the summer heat & humidity, thats too far to walk. Thats very misleading.
Zita, 2-night trip