From start to finish the communication about this booking was excellent, friendly, hassle-free and informative. We were met by friendly reps, despite our last minute delayed flight, and were given an excellent online info pack. The square that the apartment is in is lovely - a really interesting bookshop, good restaurants and bars, and of course the Ursino castle. The local areas has a really friendly vibe. There is often live music in the square, and it's the best of both worlds - plenty to see and do nearby, but quiet and peaceful inside. The apartment was exactly as the pictures - we really felt at home, it was well equipped and we slept well. The chilled water, nespresso machine with pods, and air con were much appreciated. My only criticism (and it is very minor) is that the shower door is a bit tricky to open and close. The area felt very safe, and you can walk to the cathedral square in 10 mins. Easy to catch the bus to Palermo/Syracusa etc from Piazza Paolo Borsellino near the fish market, a 5 min walk away (which saves a longer walk to the bus station). Good idea to book buses in advance online (especially for Palermo) as they get booked up. We really enjoyed our stay here and would definitely stay here again if we return. Highly recommend!