At Hotel San Carlos Plaza, you can unwind in style with three outdoor pools and a soothing massage at the spa. Savor delicious meals from two on-site restaurants, or browse designer stores for unique finds.
Enjoy your visit to San Carlos with a stay at Hotel San Carlos Plaza. Guests can indulge in deep-tissue massages, then grab a bite to eat at one of the 2 restaurants. Fellow travelers love the helpful staff.
At a glance
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Hotel size
173 rooms
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Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
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Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–12:30 PM
2 restaurants
Private picnics
Traveling with children
Grocery/convenience store
Children's games
What to do
On the beach
Shopping
Bicycle rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Water skiing nearby
Working away
5 meeting rooms
Conference space (244 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Wedding services
Porter/bellhop
Romance packages
Facilities
Terrace
Communal living room
3 outdoor pools
Designer stores on site
Spa services
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Premium bedding
Freshen up
Hair dryer
Towels
Stay connected
Free WiFi (speed of 25+ Mbps)
Phone
Food and drink
Chef
Free bottled water
More
Daily housekeeping
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 250 to 300 for adults, and MXN 250 to 300 for children
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Also known as
HOTEL SAN CARLOS PLAZA Hotel
HOTEL SAN CARLOS PLAZA San Carlos
HOTEL SAN CARLOS PLAZA Hotel San Carlos
Frequently asked questions
Does Hotel San Carlos Plaza offer free cancellation for a full refund?
Yes, Hotel San Carlos Plaza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel San Carlos Plaza?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel San Carlos Plaza?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel San Carlos Plaza?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel San Carlos Plaza?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel San Carlos Plaza and nearby?
Have fun with nearby activities like cycling, hiking, and jet skiing. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include spa services.
Are there restaurants at or near Hotel San Carlos Plaza?
Yes, there are 2 onsite restaurants.
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Reviews
Hotel San Carlos Plaza Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8
Cleanliness
7.6
Amenities
8.0
Staff & service
8.0
Eco-friendliness
6.8
Property conditions & facilities
Popular mentions
Room
Service staff
Location
Beach
Food
Running
Children
Shower
Reviews
10/10 Exceptional
Sep 2, 2025
Great for families
Great family hotel. Right on the beach, 3 pools, water slides, and a carousel in the lobby!
John
John, 3-night trip
10/10 Exceptional
Apr 12, 2025
Great hotel, family friendly, friendly staff
Ana
Ana, 1-night trip
6/10 Good
Jun 9, 2025
Went to a family wedding at the hotel. Kids enjoyed the pool, spa is really nice and good breakfast buffet.
Karla
Karla, 2-night trip
10/10 Exceptional
May 26, 2025
Great!
Great!
Sendi
Sendi, 1-night trip
10/10 Exceptional
Mar 15, 2025
It was a perfect day for our family vacation the staff was very friendly and went above and beyond for our needs.
Deyanira
Deyanira, 3-night trip
10/10 Exceptional
May 25, 2025
Amazing
Ana
Ana, 1-night trip
10/10 Exceptional
Jun 20, 2025
Very clean. Lots of delicious food and restaurants. Friendly staff. Lots of activities. Everything you need onsite
Irma
Irma, 3-night trip
10/10 Exceptional
Feb 15, 2025
Me gustó la atención del staff y la ubicación del hotel
Guillermo
Guillermo, 1-night trip
10/10 Exceptional
Mar 19, 2025
Great stay, and amenities. Didn’t love that our room was toward the outside of the facility but we had a good view and enjoyed our stay
Marysol
Marysol, 4-night trip
4/10 Fair
Apr 2, 2025
Pool area was nice , rooms to basics (old)
Maonri
Maonri, 1-night trip
4/10 Fair
Sep 13, 2025
Needs lots of care.
First room flooded so we got moved to anothwr room which had no fridge nor microwave. Lightning in barhroom/ sink is very minimal and things are old outdated and stained.
There are no icemachines so if you need ice you have to to to thw restaurant and get it from a cooler.
A day before our check out someone walked into our room without knocking or announcing and I was half dressed.
I didn't feel safe anymore so my daughtwr and I decided to leave one day before our original plans.
I paid 800 dollars for 3 nights! Mind blowing.
However, staff was very friendly and helpful especially front desk and housekeeping.
MARTHA
MARTHA, 4-night trip
8/10 Very good
Jun 15, 2025
The Rooms need to be up dated. Bath tub was old.
Javier
Javier, 1-night trip
2/10 Poor
Jun 19, 2025
The place over crowed and understaffed the pool was dirty and no service. The place is a complete disaster
Robert
Robert, 4-night trip
10/10 Exceptional
Jan 15, 2025
Excellent place to stay in San Carlos. Great staff, great atmosphere, and amazing views. Highly recommend.
Atif
Atif, 4-night trip
10/10 Exceptional
Jan 29, 2025
Clean hotel, on the beach! Great pool for kids! Friendly helpful staff!
Michael
Michael, 2-night trip
10/10 Exceptional
May 30, 2025
👍
Juventino
Juventino, 2-night trip
10/10 Exceptional
Feb 17, 2025
Bit of a drive and a little older but felt safe, right on beach too, and affordable. Definitely good location for families and older people who don't want to deal with load drunk people all over the place
Joshua
Joshua, 1-night trip
8/10 Very good
May 22, 2025
The view and location of the property is correct, but the installation required improvement.
OSCAR
OSCAR, 2-night trip
8/10 Very good
Jun 21, 2025
I really like the stay. I loved the food and restaurant. The service of the waiter Cosme is excellent! The only thing I would like to say that I did not like is that the schedule of the pool is from 9am- 9pm which is late in the morning, so the day you are departing you cannot use it. Also they have a different schedule posted by the rooms 8am-10pm. So it was confusing.
Marcela
Marcela, 1-night trip
2/10 Poor
Jun 7, 2025
Está muy vieja la abitacion el baño está para tirarlo. Me voy decepcionada, el personal muy lento.
Patricia
Patricia, 1-night trip
8/10 Very good
Jun 13, 2025
My family enjoyed the slides and pool area. The rest of hotel amenities was old, outdated and neglected. Im sorry to leave negative comments since the staff was great.
Wake up call to owners/upper management to re-invest in the the property. Bathroom was clogged and tiles missing, cracks everywhere
miguel
miguel, 1-night trip
10/10 Exceptional
Mar 15, 2025
child friendly !! lots of fun for the kids !!
Mirna
Mirna, 3-night trip
2/10 Poor
May 14, 2025
Well the air conditioner was not working and the food at their restaurant was terrible, they didnt have
FERNANDO
FERNANDO, 2-night trip
8/10 Very good
Mar 19, 2025
Resort looks dated, no hot water, just warm at best. Beach area was not cleaned and full of seaweed along shore.
Mario
Mario, 2-night trip
2/10 Poor
May 10, 2025
Room was destroyed holes in dresser. No lights someone used the room before we went in