The Staff is great and always helpful. The hotel itself is gorgeous and has been redone recently to be more modern. In doing so they e really elevated the Petersburg WV experience.
Great room sizes with beautiful white linens. The pillows are great, furniture in rooms are nice.
We stayed in a room with a walk-in shower pan and a shower curtain, no big deal until I go to shower, somehow the shower curtain blocked a drain or was wicking water out, but it definitely got water in the floor from a regular short shower. Had to clean it up. Not a big deal but the execution here could be better to help keep the hotel up. I was worried about damages if you didn't notice and flood the whole floor.
Rooms are 'sound proof's but that doesn't include the doors- was not a problem but when we were leaving in the morning our door slammed by accident and it can be loud.
The negatives are short: Price- the rooms aren't crazy expensive, but you're pricing level with Hilton, Marriott, Etc and it is definitely the best place I've seen/stayed in Petersburg, but there was no fitness facility, pool, they offer a Continental breakfast, but maybe on weekends offer a hot breakfast from the cafe in town.