6/10 Good
Jul 28, 2025
Mixed Reviews
I got to see the renovated room and its a huge difference, so if choosing to stay make sure to ask for a renovated room. The current rooms are dated. The hotel is rated 5 star but its operated as a 3/4 star. Charging extra for Ketchup when ordering french fries, charging for the use of the sauna unless you're a platinum member leaves a bad taste. Also if you're booking through Hotels.com you cant become a platinum member. Also as part of the VIP gold status we should receive a room upgrade if available and yet our friends who booked directly with the hotel the same room type got the bigger renovated room
Verified traveler
8-night trip