Is there a pool at Hotel Sierra Resort Hakuba?

Yes, there's a seasonal outdoor pool.

Are pets allowed at Hotel Sierra Resort Hakuba?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Sierra Resort Hakuba?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Sierra Resort Hakuba?

Check-in start time: 3 PM; Check-in end time: 8:00 PM. Check-out time is 10 AM.

What is there to do at Hotel Sierra Resort Hakuba and nearby?

Have fun with nearby winter activities like skiing. Additional recreation onsite includes hot springs. Enjoy amenities like a seasonal outdoor pool and a garden.

Are there restaurants at or near Hotel Sierra Resort Hakuba?

Yes, there are 2 onsite restaurants, featuring Chinese cuisine.

Does Hotel Sierra Resort Hakuba have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Hotel Sierra Resort Hakuba, Hakuba: Hotel Reviews, Rooms & Prices

8/10 Very good

Apr 14, 2025

This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though.

Kiara, 3-night trip

10/10 Exceptional

Mar 7, 2024

Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.

Marcello, 3-night trip

8/10 Very good

Mar 7, 2024

Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby

Norio, 5-night trip

10/10 Exceptional

Jan 19, 2023

Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

10/10 Exceptional

Mar 14, 2024

We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!

Jayson, 4-night trip

10/10 Exceptional

Jan 17, 2024

My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!

Mia, 4-night trip

10/10 Exceptional

Jan 30, 2023

Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.

Christopher, 4-night trip

8/10 Very good

Jan 15, 2023

Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

10/10 Exceptional

Mar 9, 2025

Love the Onsens

The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.

Mazen, 5-night trip

8/10 Very good

Mar 5, 2025

The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.

Mercy A, 2-night trip

6/10 Good

Mar 5, 2025

I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).

Kim Leong, 5-night trip

10/10 Exceptional

Feb 24, 2025

Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.

Drew, 4-night trip

10/10 Exceptional

Feb 20, 2025

住宿舒適服務態度非常好

Mandy, 3-night trip

10/10 Exceptional

Jul 21, 2024

自然豊かで最高に癒されます

今まで泊まったホテルの中で、程よく高級感もあり、お部屋は広く清潔ホスピタリティーもよく大満足！！子ども連れにおすすめです。また必ず来たいと思うホテルです❣️

YUKARI, 1-night trip

10/10 Exceptional

Jul 19, 2024

口コミがよかったので今回初めて泊まりました。温泉も快適で、室内もきれいに整っており、ストレスなく過ごすことができました。また冬に泊まることができればなと思ってます。

tatsuya, 1-night trip

10/10 Exceptional

Mar 12, 2024

Great property, staff and experience

Tariq, 5-night trip

10/10 Exceptional

Jan 24, 2024

10/10 Exceptional

Jan 23, 2024

The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.

Yuanze, 3-night trip

8/10 Very good

Jan 18, 2024

Very Nice resort with 3 (different) private Onsen hotspring baths and 1 public. Breakfast and dinner were all ok, the rooms are spacious, but too few closets. There was a lounge with free drinks, coffee, tea and snacks and an entertainment room with darts and pool table. The entertainment room, where many guests want to spend some relaxing time after a long day skiing was however closed from 17-22 when people want to enjoy it. We had dinner once at the resort and it was really good,

Michael, 7-night trip

10/10 Exceptional

Jan 3, 2024

Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.

Magdalena, 4-night trip

8/10 Very good

Nov 11, 2023

無料のバータイムや無料のドリンク、温泉のコーヒー牛乳、アイスキャンディ等無料で館内の雰囲気も良かった

TAKEO, 1-night trip

10/10 Exceptional

Nov 7, 2023

Everything is perfect. One of the best hotels I have been visited!

1-night trip

6/10 Good

Sep 23, 2023

施設は全体的に綺麗でした。軽食等が無料で食べることもできましたが、冷やしトマトやキュウリを食べていた私の前の塩を何も言わずにもって行ってしまいました。また、その従業員の方はその場で片付けていた未使用のお椀を床に落としましたが、そのまま元の場所に戻していました。最後に全てのお椀を洗ってまた提供するならいいですが、目の前で見せられると、他もそうなんではないかなと思ってしまいました。

KONDA, 1-night trip

8/10 Very good

Sep 21, 2023

ご近所ひとり旅で伺いました。エントランスに入った際にカナディアンログの懐かしい香りがしました。お部屋は古いながらも趣がありゆったり過ごせました。温泉も貸切、古民家の湯ともにとても癒されました。さまざまな軽食のサービスも楽しかったです。スタッフの皆さまが笑顔で親切でした。素敵なお庭の手入れをされているスタッフさんは職人気質を感じました。夕食も味も量も自分の好みで、ベテランの男性のスタッフの方の説明もわかりやすく思いやりを感じました。次回は白馬飯店にも伺いたいです。ありがとうございました。

t, 1-night trip

8/10 Very good

Sep 15, 2023

貸切風呂、軽食、ラウンジでの赤白ワイン、コーヒー紅茶、おつまみ、ちまき、饅頭、氷のサービス、数種類のアイスキャンディーなどなどが無料！おもてなし抜群でした！同じ値段で翌日伊香保温泉に移動した某旅館では、貸切風呂別料金¥3,300、同じ様に部屋に氷届けてもらって¥550、アイスキャンディー¥350。不思議な2泊のひとり旅でした。今度は大勢でシェラリゾート白馬さんにお邪魔します。

ヒデキヨ, 1-night trip

Hotel Sierra Resort Hakuba

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