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Xelena Hotel & Suites

5.0 star property
Waterfront hotel in El Calafate with spa and indoor pool

Choose dates to view prices

Photo gallery for Xelena Hotel & Suites

Indoor pool, sun loungers, lifeguards on site
Exterior
Exterior
Daily full breakfast (USD 20 per person)
Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
In the heart of Macrozona Bahía Redonda y Primeros Faldeos, Xelena Hotel & Suites offers a serene escape with breathtaking ocean views. Unwind in style with a facial or massage at Zen Spa, indulge in dinner at MORA restaurant, or simply enjoy the sun loungers by the indoor pool. The helpful staff and free WiFi ensure your stay is both relaxing and connected.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Pool
  • Gym
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free shopping center shuttle
  • Fitness center
  • Sauna
  • Steam room
  • Room service
  • Coffee shop/cafe
  • Business center

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Why we love this property

Waterfront luxury views
This hotel blends city center convenience with waterfront style. Gardens and designer stores complement the ocean-view restaurant for a luxurious escape.
Culinary ocean views
A restaurant offers ocean-view dining, while a cafe and bar satisfy diverse tastes. The hotel serves full breakfast and in-room champagne service.
Luxurious sleep comfort
Sink into a pillowtop mattress with Egyptian cotton sheets and premium bedding. Heated floors and champagne service elevate the luxury hotel experience.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 323 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple

Triple | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Triple

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 398 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Junior

Suite Junior | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Junior

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
Pillowtop bed
  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite de Lujo

Suite de Lujo | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite de Lujo

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Pillowtop bed
Separate bedroom
Premium bedding
  • 861 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Presidencial

Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Presidencial

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
LED TV
Premium bedding
Blackout drapes/curtains
  • 1346 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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The price is $190
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About the neighborhood

Map
René Favaloro 3548, El Calafate, Santa Cruz, 9405

What's nearby

  • Calafate Fishing - 5 min drive - 2.7 km
  • Gnome Village - 6 min drive - 3.7 km
  • Santa Teresita del Nino Jesus Church - 7 min drive - 4.0 km
  • El Calafate Historical Interpretation Center - 7 min drive - 4.3 km
  • Glaciarium - 11 min drive - 3.3 km

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive
  • Free shopping center shuttle

Restaurants

  • ‪La Lechuza - ‬5 min drive
  • ‪Pantagonia - ‬6 min drive
  • ‪Yeti Ice Bar - ‬5 min drive
  • ‪La Pulpería del Chabón - ‬10 min walk
  • ‪Cafe Brown - ‬6 min drive

About this property

Xelena Hotel & Suites

When visiting El Calafate, Xelena Hotel & Suites is a great choice to consider. Guests can visit the spa to indulge in massages, body wraps, or facials, and MORA serves dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 100 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited
DONE

Offsite

    • Free shopping center shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Lifeguard on site

What to do

  • Pool table

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall
  • Outdoor entertainment area

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Heated floors

Freshen up

  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Zen Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Dining

MORA - Overlooking the ocean, this restaurant serves dinner only.
PIERROT - Overlooking the ocean, this lobby lounge serves breakfast and lunch. Open daily.
Huerta & Fuegos - Onsite tapas bar. Open daily.
Coral Coffe Shop - Onsite café. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 20 for adults and USD 20 for children

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.
This property accepts major credit cards and cash.
Credit cards accepted: Visa
Cashless transactions are available.

Also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Frequently asked questions

Does Xelena Hotel & Suites offer free cancellation for a full refund?

Yes, Xelena Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Xelena Hotel & Suites?

Yes, there's an indoor pool.

Are pets allowed at Xelena Hotel & Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Xelena Hotel & Suites?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Xelena Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Xelena Hotel & Suites?

No, this hotel doesn't have a casino, but Casino Club El Calafate (6-min drive) is nearby.

What is there to do at Xelena Hotel & Suites and nearby?

Xelena Hotel & Suites has a spa, an indoor pool, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Xelena Hotel & Suites?

Yes, MORA offers ocean views.

What's the area around Xelena Hotel & Suites like?

Xelena Hotel & Suites is located on the waterfront in Macrozona Bahía Redonda y Primeros Faldeos, a short 18-minute walk from Avenue del Libertador and 4 minutes' walk from Bahía Redonda.

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Xelena Hotel & Suites Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
View
Lake
Location
Food
Amenities
Towns

What guests liked

  • Breakfast was included and delicious, with a wonderful spread and a peaceful view from the restaurant. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excellent experience from the moment we checked in. Great view of the Argentine Lake, hotel ambiance, and amicable personnel.
Jesse, 2-night trip

6/10 Good

Kind staff and lovely view but room was quite noisy. Breakfast could be better.
Selim, 2-night trip

10/10 Exceptional

Beautiful location. Slightly far from town
Tegan, 2-night trip

10/10 Exceptional

Spectacular, beautiful, everything excellent
HAMAR, 2-night trip

4/10 Fair

This hotel is not worth the price for the stay. I recommend staying elsewhere.
Jamie, 2-night trip

4/10 Fair

Disappointed

This is definitely not a 5 star hotel maybe 4. Some rooms are sub par. Breakfast is basic. Toiletries are basic, hair fan weak. Staff is nice. Pool and Spa OK but small.
Yoav, 2-night trip

6/10 Good

Our room was over lobby and was very loud Although there was a chill outside --could not cool room off
david, 2-night trip

10/10 Exceptional

One of the best hotels we have stayed, We were very nervous as this was the first hostel stay in Argentina, but just the checkin experience itself made us feel comfortable. The hospitality is outstanding, each and every staff, let it be at the front desk or at the restaurant all were very polite and tried their level best to speak in English. The front desk lady, if I not wrong her name is Ben was amazing, she explained the amenities and services the hotel provides, even allowed us to checkout an hour late. They have luggage storage which is super helpful for people having late evening flights. The room was clean and tidy, has in room slippers and wardrobes, they have complimentary water bottles and a can of beer stored for you in the refrigerator. It’s lake facing and sunrise form the lake is amazing. Last but not least, have to mention the shuttle service that runs every hour to the downtown and back, giving the proximity to the shopping and dinner places. I would definitely stay here again and will recommend to my friends in case they travel to Patagonia.
Mithun, 2-night trip

4/10 Fair

I would like to start by saying that this is not a five star hotel as it has been advertised in Expedia. The hotel has several limitations for example all rooms are not insulated and you can hear what the people in the room next you are talking even with a normal voice level. We stayed for two nights with some friends and we stayed in three different rooms. All of my friends were in agreement with this statement. My next door neightboor was noisy all night and I could sleep, It is very unfortunate and very frustrated not be able to rest or sleep. The hotel management is informed about the lack of privacy and they have not done anything about it. The supervisor at the front desk said there have been several complains about this same issue in the past from other customers. This was a really uncomfortable situation, Please be aware of this when you are making a reservation.
Alain, 1-night trip

6/10 Good

The property sits on a very scenic location with rooms facing the lake. That is the best part. However, the rooms are not maintained. Eg a broken arm rest of a chair that was just kept in place and falling shower head. Someone can be seriously hurt. The food is average. Breakfast is ways below par. The hotel staff is trained to ask for payment immediately when you place the order, not after you are served or ready to leave. It is really a cheap mannerism and very insulting for a so called high class resort. Under the guise of sustainability, they provide only a refilled bottle of water in the room, with written instructions that guest can refill in hotel lobby. Really? Heard of customer service or hospitality? And they sell plastic water bottles in the Bar for $3 each. The staff doesnt seem to like working there, and reflects in their dealing with the guests. Highly suggest some serious staff training and change in service attitude if you wish to attract clientele. You have a prime property, pls pay attention to service and dining!
Deeplaxmi, 2-night trip

10/10 Exceptional

Habitación muy amplia y cómoda con vista excelente al lago Argentino, personal muy amable y servicial, desayuno variado y nos prepararon viandas para la excursión al glaciar que fueron muy buenas
Francisco, 1-night trip

8/10 Very good

Nice hotel
Daniela, 3-night trip

6/10 Good

Las camas son muy pequeñas e incómodas, nada recomendable.
2-night trip

10/10 Exceptional

100 puntos

Excelente estancia. Super recomendado
PAOLA, 3-night trip

10/10 Exceptional

Es un lugar hermoso ese hotel
RUBEN DAMIAN, 2-night trip

10/10 Exceptional

El Hotel es muy lindo con una vista preciosa. Personal muy amable, rico desayuno. El hotel cuenta con un busesito para llevarte al centro, donde se encuentran muchos restaurantes. Tiene un box lunch muy bien preparado, lo que es muy conveniente para llevar a los tour.
Andrea, 2-night trip

10/10 Exceptional

Premium bedding, wonderful staff and great view
Kathy, 1-night trip

10/10 Exceptional

Todo bien, solo que deberían variar el menú del desayuno, ya que sirven lo mismo todos los días. Por lo demás todo perfecto
OTTO, 3-night trip

8/10 Very good

Modern hotel on Lake Argentina

Rooms are clean, modern, and large, but the bathroom was small and cramped. Wifi was poor when we were there, but it apparently was an issue with the provider so it might be better other times? Breakfast had a lot of options. Laundry is hilariously expensive. Location is beautiful.
Benjamin, 3-night trip

10/10 Exceptional

Excelent
Osmany, 2-night trip

8/10 Very good

Beautiful view of the lake of Argentina. … room was overheated and after complaining it was very cold for the other half of the 4 night stay .
Carolin, 4-night trip

10/10 Exceptional

Great
Cesar, 2-night trip

10/10 Exceptional

Súper bonito y el área de dos súper bien para cuando vienes de un trekking duro.
cristian Eduardo, 2-night trip

10/10 Exceptional

Great service !

Great hotel! The service was excellent! The food, the location, the views, the cleanliness, and the best of all was the service from the front desk, to the waiters and cleaning staff. Definitely recommend this place!
edgar, 2-night trip

8/10 Very good

Beaucoup de bruit dans notre chambre suite à isolation insuffisante. Service correct. Petit déjeuner correct. Un peu déçu par de nombreux détails, par rapport à ce que l’on pourrait attendre d’un hôtel de cette catégorie
Olivier, 2-night trip