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Sofitel Marrakech Palais Imperial & Spa

5.0 star property
Luxury hotel with 5 restaurants, near Koutoubia Mosque

Choose dates to view prices

Photo gallery for Sofitel Marrakech Palais Imperial & Spa

Indoor pool, 4 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; Moroccan cuisine
Sauna, hot tub, steam room, Turkish bath, body treatments, hydrotherapy
5 restaurants, breakfast, lunch, dinner served; Moroccan cuisine
3 bars/lounges, poolside bar
Sofitel Marrakech Palais Imperial & Spa, near Jemaa el-Fnaa, offers a luxurious retreat with a nightclub, poolside bar and 5 restaurants serving garden views. Indulge in Ayurvedic treatments at So Spa or unwind by the outdoor pools with sun loungers. With fitness classes and shopping on site plus helpful staff who have impressed past guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • 4 outdoor pools and indoor pool
  • 2 hot tubs
  • Nightclub
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Children's pool

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
$281 nightly
The total price is $316
Dec 1 - Dec 2
Total with taxes and fees

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony (Contemporary)

Deluxe Room, 1 King Bed, Balcony (Contemporary) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Balcony (Contemporary)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony (Contemporary)

1 bedroom, premium bedding, down comforters, pillowtop beds

Classic Room, 1 King Bed, Balcony (Contemporary)

7.8 out of 10
Good
(21 reviews)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 356 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

Highlights

Yard
Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 463 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Contemporary)

Junior Suite, 1 King Bed (Contemporary) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed (Contemporary)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 463 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace (Contemporary )

Junior Suite, 1 King Bed, Terrace (Contemporary ) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Terrace (Contemporary )

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Yard
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Hivernage view)

Junior Suite, 1 King Bed (Hivernage view) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed (Hivernage view)

Highlights

Yard
Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 603 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Balcony (Garden Side)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Twin Beds, Balcony (Garden Side)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Atlas)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed (Atlas)

8.0 out of 10
Very good
(1 review)

Highlights

Yard
Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 581 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Suite, 2 Double Beds, Balcony (Pool or Atlas view) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 2 Double Beds, Balcony (Pool or Atlas view)

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 463 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed (Prestige)

Superior Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Suite, 1 King Bed (Prestige)

8.0 out of 10
Very good
(3 reviews)

Highlights

Yard
Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 904 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, Multiple Beds, Terrace (Koutoubia View)

Penthouse, Multiple Beds, Terrace (Koutoubia View) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Penthouse, Multiple Beds, Terrace (Koutoubia View)

Highlights

Yard
Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 2260 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Presidential Suite, 2 Bedrooms, Terrace

Presidential Suite, 2 Bedrooms, Terrace | 1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Suite, 2 Bedrooms, Terrace

Highlights

Yard
Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 1938 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Map
Rue Harroun Errachid, Quartier de l Hivernage, Marrakech, 40000

What's nearby

  • Koutoubia Mosque - 11 min walk - 1.0 km
  • Marrakech Plaza - 17 min walk - 1.4 km
  • Jemaa el-Fnaa - 18 min walk - 1.6 km
  • Menara Mall - 2 min drive - 1.1 km
  • Majorelle Garden - 2 min drive - 2.2 km

Getting around

  • Menara Airport (RAK) - 10 min drive
  • Marrakech Central Station - 29 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Casino de Marrakech - ‬4 min walk
  • ‪Nobu Marrakesh - ‬3 min walk
  • ‪Cappuccino - Morocco - ‬7 min walk
  • ‪Café Extrablatt - ‬4 min walk
  • ‪Comptoir Darna - ‬4 min walk

About this property

Sofitel Marrakech Palais Imperial & Spa

Sofitel Marrakech Palais Imperial & Spa is just 3.2 mi (5.2 km) from the airport and offers a shuttle (available 24 hours). You can visit the spa to be pampered with massages, body wraps, or Ayurvedic treatments, and Le Jardin, one of 5 restaurants, serves breakfast. Other highlights at this luxurious hotel include 4 outdoor pools, an indoor pool, and a nightclub. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 157 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets stay free (dogs and cats only, 1 total, up to 11 lbs per pet)
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite valet parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Area shuttle within 10 km*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 5 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's games

What to do

  • Fitness classes
  • Shopping
  • Pool table
  • Table tennis
  • Golf lessons nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • 6 meeting rooms
  • Conference space (549 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • 24-hour fitness center
  • 4 outdoor pools
  • An indoor pool
  • Art gallery on site
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in room
  • Smooth flooring in room

Room amenities

Be entertained

  • DVD player
  • LCD television

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Balcony
  • Yard

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Le Jardin - Overlooking the garden, this restaurant serves breakfast only.
L'Orangerie - This restaurant specializes in Moroccan cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
L'Oasis - Overlooking the pool, this restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.
So Lounge - This restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pool Lounge - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MAD 28.60 per person, per night. This tax does not apply to children under 12 years of age.
The listed airport shuttle fee applies per vehicle, one-way, for 3-4 passengers. The fee is MAD 500 per vehicle, one-way, for 1-2 guests.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MAD 270 per person
  • Airport shuttle service is offered for an extra charge of MAD 600 per vehicle (one-way, maximum occupancy 4)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property charges fees to access the spa services.
This property charges fees to access So Lounge on weekends and during special events.

Also known as

Lounge Marrakech
Marrakech Lounge
Marrakech Sofitel
Sofitel Lounge
Sofitel Lounge Hotel
Sofitel Lounge Hotel Marrakech
Sofitel Lounge Marrakech
Sofitel Marrakech
Sofitel Marrakech Lounge
Sofitel Marrakech Lounge Hotel Marrakech
Sofitel Marrakech Lounge Hotel

Frequently asked questions

Does Sofitel Marrakech Palais Imperial & Spa offer free cancellation for a full refund?

Yes, Sofitel Marrakech Palais Imperial & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sofitel Marrakech Palais Imperial & Spa?

Yes, there are 4 outdoor pools, an indoor pool, and a children's pool.

Are pets allowed at Sofitel Marrakech Palais Imperial & Spa?

Yes, cats and dogs stay free, with a limit of 1 total and maximum weight of 11 lbs per pet. Food and water bowls are available.

Is parking offered on site at Sofitel Marrakech Palais Imperial & Spa?

Yes, there's free valet parking. Electric vehicle charging is available.

Is airport shuttle service offered by Sofitel Marrakech Palais Imperial & Spa?

Yes, an airport shuttle is available. The charge is MAD 600 per vehicle one-way.

What are the check-in and check-out times at Sofitel Marrakech Palais Imperial & Spa?

You can check in starting at 3:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Sofitel Marrakech Palais Imperial & Spa?

No, this hotel doesn't have a casino, but Casino de Marrakech (7-min walk) and Le Grand Casino de La Mamounia (7-min walk) are both nearby.

What is there to do at Sofitel Marrakech Palais Imperial & Spa and nearby?

Onsite recreation at Sofitel Marrakech Palais Imperial & Spa includes fitness classes. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Sofitel Marrakech Palais Imperial & Spa also has 4 outdoor pools, 3 bars, and a nightclub, as well as a 24-hour fitness center, a sauna, and an arcade.

Are there restaurants at or near Sofitel Marrakech Palais Imperial & Spa?

Yes, there are 5 onsite restaurants, featuring alfresco dining, Moroccan cuisine, and garden views.

Does Sofitel Marrakech Palais Imperial & Spa have any outdoor private spaces?

Yes, every room features a balcony and a yard.

What's the area around Sofitel Marrakech Palais Imperial & Spa like?

Sofitel Marrakech Palais Imperial & Spa is located on the boardwalk/promenade in Gueliz, a short 7-minute walk from Le Grand Casino de La Mamounia and 11 minutes' walk from Avenue Mohamed VI.

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Sofitel Marrakech Palais Imperial & Spa Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Food
Gardens
Bed
Lobby
Building
Restaurant
View

What guests liked

  • Breakfast was a highlight with great selection, quality, and service. (9 reviews)
  • The pool area was lovely and the pools were gorgeous. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excellent - a must for any stay in Marrakesh ! Hotel and staff are amazing.
Fletcher, 4-night trip

10/10 Exceptional

Most amazing place I’ve ever stayed. I left feeling inspired and thankful for such an amazing experience.
rashida, 4-night trip

10/10 Exceptional

Every thing perfect
DANNY, 3-night trip

10/10 Exceptional

Excellent stay
Fatima, 1-night trip

10/10 Exceptional

Hotel was nice & good location
Tyesha, 3-night trip

10/10 Exceptional

Enjoyed our time
Rishi, 4-night trip

4/10 Fair

Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Adriana, 3-night trip

10/10 Exceptional

They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
Jennelle, 1-night trip

6/10 Good

I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
Sophie, 4-night trip

6/10 Good

Beautiful place just wish the staff was more helpful and assisting towards clients needs.
Mamadou, 3-night trip

10/10 Exceptional

The best hotel we’ve ever stayed at. Extremely clean, the food is excellent and the staff is amazing. We’ll be going back in the futur
Dominique, 7-night trip

8/10 Very good

The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
richard, 2-night trip

10/10 Exceptional

Mostly perfect stay

Everything was lovely....except....both mornings that I was there, there was a knocking sound at 6:30 am which woke me, which sounded like someone was already doing works in the rooms above me. I complained the second morning. The location is very convenient, everyone was very friendly, and the service was excellent.
m, 2-night trip

8/10 Very good

Hotel was very nice. Adil greated us at the front desk and was very welcoming, went over the top to make us feel welcome. Only down side was the strange rule of no outside food or drinks - including milk for our 1 year old.
Hasif, 2-night trip

10/10 Exceptional

Outstanding! Although the property is impeccable, the staff of the Sofitel is what makes this hotel a wonderful and memorable stay. Hachim at the concierge desk took care to answer all of our queries in detail (and we had many!); Nouredine at the main restaurant remembered our orders and provided top notch service. We will definitely return in the near future.
Betsy, 4-night trip

6/10 Good

Poor check-in experience and I was actually asked to exit the pool aggressively because I was wearing a shirt. The individual I was dealing with just kept saying it was forbidden and when I asked why, he simply said it’s forbidden that’s all you need to know. Once I talked to our actual server (who was apologizing profusely on behalf of the other gentleman), and I explained to him that it was to keep the sun off of me and was a quick-dry water shirt, he went “oh” and talked to his manager who then agreed to let me in the pool with my shirt on. English is definitely a barrier and the whole experience was certainly off-putting and slightly embarrassing with everyone around and witnessing the entire ordeal, especially for this caliber of hotel. They also went after a couple of other individuals for various issues while I was there as well. Rooms were great but I might choose another hotel next time I’m looking for a place to stay nearby.
Zachary, 1-night trip

10/10 Exceptional

The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
Emma, 7-night trip

2/10 Poor

Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful
Farhan, 2-night trip

10/10 Exceptional

Was great all around. There was a mix-up with one item on our final bill. It was sorted within moments after i flagged it. Always check your final bill.
Benedict, 5-night trip

6/10 Good

The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
Mousa, 2-night trip

2/10 Poor

The dining experience was poor. We waited over an hour for low-quality meals, with a bottle of water costing 100 MAD instead of 7 MAD outside, feeling exploitative. The airport transfer was quoted at 500 MAD for a short ride, while a third-party service charged only 100 MAD. At checkout, I was wrongly billed 172 MAD for minibar items, leading to an awkward confrontation. Staff behavior was also problematic. Soukaina, the reception manager, was rude and dismissive, even laughing at me publicly. Additionally, my outside water was confiscated, which felt exploitative, especially in 90-degree heat. The hotel itself was not up to five-star standards, appearing worn and poorly maintained. Overall, my stay was marred by rude service, exploitative pricing, and a lack of care. I cannot recommend Sofitel Marrakech and urge potential guests to consider other options.
2-night trip

4/10 Fair

Jolie hôtel

Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
lamiae, 1-night trip

8/10 Very good

Bonjour, Le séjour fut agréable. Je voudrais remercier spécialement Oussama pour son professionnalisme et sa gentillesse. Philippe SINGER
Philippe, 5-night trip

6/10 Good

Nice estate & bad service

Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Adam, 5-night trip

4/10 Fair

Un rêve ,une déception

À l’accueil il mon parler qu’une parti du spa était accessible et au final tout était en supplément la piscine étais à peine chauffée beaucoup de désagréments au près de la réception ils prennent leurs clients de hauts et ma femme a glisser au bord de la piscine et a cassé ses lunettes ils ont rien voulu savoir
Brayan, 3-night trip