We enjoyed the neighborhood of this hotel, close to public transport and walkable to attractions, shops, & cafes. Overall the the room was comfortable and the staff was friendly and helpful, aside from one front desk woman. The lounge had a fun vibe, and there was a coffee machine accessible round the clock there. However it needed to be refilled with water a couple times. They were helpful to refill the receptacle, aside from one woman who just kept reading her book. When she finally did refill it upon my repeated asking, she did not reset the machine so it was unusable...a bit annoying, but no big deal against the hotel. The bed was great. The air conditioning unit did quit working after our 1st night. We would've been happy to simply keep the window open for air circulation however the window set up prevented that. There is a solid board that slides on a rail that acts as a shade to keep the light out. However the window opens inward so if you open it, the shade has to be slid allowing light in...and all the buildings a view of you! Further, the open window door hovers over half the bed, a bit hazardous for me as I get up to use the restroom during the night. I feared I would bang my head into it. So we were pretty hot and stuffy when we went to sleep. We were told they'd address the a/c issue but never heard follow up. We suspect they turned it off?