Our stay at Faraway in Nantucket was unacceptable. I informed the property that my 78-year-old mother has COPD and cannot climb stairs. Despite this, we were placed on the 4th floor with no elevator. When we requested a room change—offering to take any downgrade—they refused and dismissed our concerns completely.
This is not only a failure in hospitality, but also a disregard for basic accessibility standards and ADA compliance. Guests with health conditions deserve safe accommodations. This experience was stressful, dangerous, and deeply disappointing. I will never return and strongly caution others, especially anyone with mobility or health concerns, to avoid this property.