This was the worst hotel experience I've had in years. Beyond disappointing especially for the price. We paid $350/night for a family of 3, all inclusive. Start to finish, bad. Although the pols were open until 8 pm, the towel cabana closed at 5 pm, so by the time we got out to the pool, we could not get towels. There were only 2 shower towels in our room with 4 beds, we had to request more. They gave us only 1 room key (old school actual key, not card key), and claimed they had no extra copies. There was no WI FI in the hotel, except in the lobby, so we could not even contact each other to find each other around the property. WI FI was expensive, and only good for one device at a time. The bar had a line out the door, and the drinks were watery and weak. The FOOD...so bad. It was buffet. All the fish had been sitting in the steamer tins for hours. There were no desserts left. I asked for red wine, and I got a teeny glass of wine from a box.
I finally complained to the manager. Fortunately my Spanish is good enough to present my complaints. They finally got me an extra key by taking the cleaning lady's key!
Even worse- all the other families were dealing with the same lack of keys, so when we were trying to rest in our room, families were sitting on the steps outside our paper-thin front door, waiting for their ONE key-holder to return and let them into their room.
Honestly, I can't see how this hotel remains in business.
