I have stayed at the Monte Carlo for over 20 years and they have always looked after my needs with great care and compassion. The hotel is set in a wonderful position in the town ( not the soulless hotel zone) overlooking the sea and mountains. It’s a period hotel, with tremendous charm with a pool on the roof at a certain price point. We visited in April 2024 and the staff were fabulous and the stay in Madeira a joy. The Monte Carlo is a period gem, but not a modern chain hotel. If you want a slice of Madeira stay.. close if steep walk to the whole town, museums and restaurants. 24 hour desk, limited parking ( but parking in the area) simple bu cheep breakfast, comfortable and large period rooms. Like Madeira itself charming, quirky and old school.