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Hotel Unknown

3.5 star property
Hotel with spa, near Paseo de Montejo

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Photo gallery for Hotel Unknown

Outdoor pool, open 10:00 AM to 9:00 PM, sun loungers
Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes
Hallway
Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes
Restaurant
In the heart of Mérida Centro, Hotel Unknown offers a vibrant getaway with continental breakfast, a lively bar, and an inviting restaurant. Unwind by the outdoor pool or take advantage of concierge services to plan your day. With luggage storage and tour/ticket assistance on hand, guests have praised the helpful staff for making their stay seamless.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Banquet hall

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Cable TV service
  • Premium bedding
$70 nightly
The total price is $85
Sep 6 - Sep 7
Total includes taxes and fees

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Fan
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Double Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 452 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Premium bedding
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Premium bedding
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

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Hotel MID Project

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9.2 out of 10, Wonderful, 760 reviews
The price is $52
$43 nightly
$52 total
Total includes taxes and fees
Sep 1 - Sep 2
Hotel MID Project
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About the neighborhood

Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Parque Santa Lucía - 13 min walk - 1.1 km
  • Mérida Cathedral - 14 min walk - 1.3 km
  • US Visa Applicant Service Center - 18 min walk - 1.5 km
  • Yucatan International Convention Center - 3 min drive - 2.5 km
  • U.S. Consulate General Mérida - 4 min drive - 2.9 km

Getting around

  • Mérida International Airport (MID) - 13 min drive
  • Teya-Merida Station - 29 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪Café Montejo - ‬6 min walk
  • ‪Bar la Campana Grande - ‬7 min walk
  • ‪Wookiee Monchis - ‬7 min walk
  • ‪Placer & Delirio - ‬7 min walk

About this property

Hotel Unknown

Hotel Unknown puts you just a 5-minute drive from Paseo de Montejo and Mérida Cathedral. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • No elevator (single level property)

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 280 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Property Registration Number FHA190725TS5

Also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a pool at Hotel Unknown?

Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Hotel Unknown?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 280 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Unknown?

Sorry, there's no onsite parking at Hotel Unknown.

What are the check-in and check-out times at Hotel Unknown?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Unknown?

No, this hotel doesn't have a casino, but Casino La Cima (16-min walk) and Diamonds Casino (9-min drive) are both nearby.

What is there to do at Hotel Unknown and nearby?

Hotel Unknown has a spa and an outdoor pool.

Are there restaurants at or near Hotel Unknown?

Yes, there's an onsite restaurant.

Does Hotel Unknown have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Unknown like?

Hotel Unknown is a short 17-minute walk from Mérida Cathedral and 18 minutes' walk from Paseo de Montejo.

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Hotel Unknown Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Food
Fashion

What guests liked

  • The pool is a fantastic feature, with many guests enjoying the private and public pools, perfect for cooling off in the hot weather. (13 reviews)
  • Breakfast was good, with options including a fruit plate and eggs prepared to order. (8 reviews)
  • The in-house massage therapists and spa services were an extra bonus and a wonderful experience. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Cesar, 1-night trip

10/10 Excellent

Todo excelente
GUILLERMO LIÑAN, 5-night trip

10/10 Excellent

Very relaxed a nice hotel!! Will definitively stay there again!!
Jose Luis, 2-night trip

10/10 Excellent

Lovely architecture and interior design.
Ariel, 6-night trip

10/10 Excellent

The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
Abigail, 3-night trip

10/10 Excellent

Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
KARIN, 6-night trip

10/10 Excellent

Pleasant staff!
Timothy, 8-night trip

10/10 Excellent

I love this hotel. I am moving to Merida and I wanted a Merida type hotel not a big chain hotel and I found the best with hotel unknown the rooms are set up very nicely. The toiletries are excellent. I have a room with a pool. it’s delightful and the staff has been outstanding. They don’t speak a lot of English and I don’t speak a lot of Spanish but we work together to get the very best outcome for me. They were so very helpful. I could stay here forever.
Eugenia, 2-night trip

10/10 Excellent

The entire staff is so welcoming and helpful. And having a private and public pool is fantastic in 100° weather.
paul, 7-night trip

8/10 Good

Was good
mohammad, 7-night trip

10/10 Excellent

Rooms are lovely and spacious with a living room, courtyard with dipping pool. Breakfast is tasty. And Karina at the desk is incredibly helpful. Staff throughout the property are terrific. Ive stayed three times.
paul, 3-night trip

10/10 Excellent

Beautiful Oasis.. friendly staff.. my only recommendation would be a full length mirror.
Cheryl, 1-night trip

10/10 Excellent

This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
Leanne, 5-night trip

8/10 Good

This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
Claudia, 3-night trip

10/10 Excellent

Great peaceful place.
Felipe, 4-night trip

10/10 Excellent

As soon as i arrived I wanted to leave. The person at the front desk make me feel as I bothered her. Boutique hotel,means attention to details
Jean-Marc, 6-night trip

10/10 Excellent

Private plunge pool. All things combined lead to a pleasant three week stay.
William, 24-night trip

10/10 Excellent

Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
Matthew Dionne, 3-night trip

10/10 Excellent

Will come back to Unknown Hotel

Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Santiago, 2-night trip

10/10 Excellent

I like the hotel, is clean and have a lot space the rooms, but the breakfast is poor.
MARIA, 5-night trip

10/10 Excellent

Perfect
Aldair, 1-night trip

8/10 Good

The hotel was clean and well equipped. The staff was very friendly. The included breakfast was also okay - nothing special, but everything you needed. We would definitively come back!
Janine, 3-night trip

8/10 Good

Economic and comfortable stay

The rooms are quite spacious, which is nice. The hotel makes an effort for clients and accommodates requests for extra blankets etc. Convenient fifteen minute walk from Merida Centro. A few downsides: despite the netting on the windows, our room was full of mosquitos. The pool was also full of dead insects. Breakfast is mediocre. Finally, sound travels easily between the rooms.
3-night trip

4/10 Poor

The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
Yael, 2-night trip

8/10 Good

They had a large updated TV and we were able to hook up our Fire stick to get US Utube and our Prime Video programing. The room was very private and breakfast was included and very convenient. The bathroom was large and plenty of counter space. The patio was attractive with a small pool but they might provide outdoor seats. Bring a small power strip with you because outlets are limited as they are in most older Mexican hotels. The staff was helpful and attentive.
Stephanie, 4-night trip