I had requested a quiet room on a high floor. We were put on floor 4 of 5. The corridor floor was part covered with laminate flooring, which was lifting up and a trip hazard. I’d upgraded to a superior room with a sea view. There was nothing superior about the room, basic and dusty. Our view was 50% land, 30% the hotel across and 20% a scruffy bay between our hotel and the one across. Our room was directly above the delivery bay, so there was noise from Lorrie’s and vans most of the day. There was dust on the floor and on top of the safe. We only had 8 coat hangers and the safe didn’t work. Staff were good and dealt with fixing the safe and providing more hangers. The limited range of toiletries were in small plastic bottles, not eco friendly. There was a water machine that was out of order for 2 days and didn’t supply cold water, it was warm. The throw on the bed was covered in bits of fluff, which at first I thought was dust or dirt, despite removing it each day, the cleaner kept putting it back on the bed and it was not changed in the time we were there. There was no soundproofing, we could hear conversations next door, furniture being frequently moved in the room above. Don’t bother booking a spa day as the treatments and facilities are not worth the cost. One steam room, sauna and a jacuzzi with a few jets so low down they just blast your coccyx. There were elderly and disabled clients on our floor and I was worried some would trip on the corridor flooring.