Just back from a 4 night stay. Overall a good experience but some aspects do need attention:
Breakfast - only poor quality scrambled egg ( no choices), tasteless canned mushrooms, limited fresh fruit, berries to go with yoghurt in a very sweet thick sauce(not fresh tasting), no choice of jams/marmalade just open jars of marmite and choc spread( knife left in the jars for communal use-unhygienic), bread and breakfast tea not replenished, mugs not replaced had to use paper cups.
On our first evening we decided to eat in, we ordered 2x pizzas, one a veggie which was on the 24/7menu, the staff member said "we don't have that". The veggie pizza was pointed out to him and after some hesitation stated they didn't have any. The same sort of thing happened on the Sunday lunchtime when my wife ordered soup. It was supposed to come with freshly baked ciabatta bread. The soup came without the ciabatta, the staff member said "it doesn't come with it", again the wording of the menu was pointed out to her. She went to get some but came back with ordinary sliced bread - they'd run out apparently, not only this but the soup was cold. Staff should know what is on the menu and what is available.
Whilst all the staff were very friendly there was very poor cover of the bar area. Staff on reception were pretty busy and it was usually down to them to cover both areas - long waiting time. Everything else was really good, the room was large and comfortable, very good covered parking, good location.