By the sea, URH Palacio de Oriol Hotel offers a haven of relaxation. Unwind on the sun-kissed terrace or get lost in a good book from the library. Guests can also enjoy El Palacio's Spanish cuisine for lunch and dinner, take advantage of luggage storage and connect to WiFi.
At URH Palacio de Oriol Hotel, you'll be within a 15-minute drive of Port of Bilbao. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out El Palacio, which serves Spanish cuisine and is open for lunch and dinner. Other highlights include a snack bar/deli and a terrace. The property is just a short walk to public transportation: Penota Station is 6 minutes and Portugalete Metro Station is 12 minutes.
At a glance
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Hotel size
88 rooms
Arranged over 8 floors
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Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets allowed*
Service animals welcome
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (EUR 15.00 per night)
Onsite parking limited
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Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Traveling with children
Playground
What to do
Beach nearby
Fishing nearby
Working away
Business center
Meeting rooms
Computer station
Services
24-hour front desk
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Library
Television in common areas
Banquet hall
Accessibility
Wheelchair accessible
Elevator
Room amenities
Be entertained
Television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bathtub only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
El Palacio - This restaurant specializes in Spanish cuisine and serves lunch and dinner.
El Palacio - This bar serves light fare only. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 per person
Children & extra beds
Rollaway beds are available for EUR 30.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night
Parking
Self parking costs EUR 15.00 per night
Policies
Only registered guests are allowed in the guestrooms.
This property accepts major credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
URH Palacio Oriol Hotel Santurtzi
URH Palacio Oriol Hotel
URH Palacio Oriol Santurtzi
URH Palacio Oriol
Nh Hotels Santurtzi
Nh Hotel Santurtzi
Urh Palacio De Oriol
URH Palacio de Oriol Hotel Hotel
URH Palacio de Oriol Hotel Santurtzi
URH Palacio de Oriol Hotel Hotel Santurtzi
Frequently asked questions
Does URH Palacio de Oriol Hotel offer free cancellation for a full refund?
Yes, URH Palacio de Oriol Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at URH Palacio de Oriol Hotel?
Yes, pets are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at URH Palacio de Oriol Hotel?
Yes. Self parking costs EUR 15.00 per night. Parking spots may be limited.
What are the check-in and check-out times at URH Palacio de Oriol Hotel?
Check-in start time: 3 PM; Check-in end time: 8:30 PM. Check-out time is noon.
Is there an onsite casino at URH Palacio de Oriol Hotel?
No, this hotel doesn't have a casino, but Gran Casino Bilbao (18-min drive) is nearby.
What is there to do at URH Palacio de Oriol Hotel and nearby?
Have fun during the warmer months with activities nearby such as fishing.
Are there restaurants at or near URH Palacio de Oriol Hotel?
Yes, El Palacio offers Spanish cuisine.
What's the area around URH Palacio de Oriol Hotel like?
URH Palacio de Oriol Hotel is in the heart of Santurtzi, a short 6-minute walk from Penota Station and 7 minutes' walk from Bay of Biscay.
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URH Palacio de Oriol Hotel Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Location
Room
Restaurant
Food
Service staff
Port
Train station
Parking
Trains
Building
What guests liked
Breakfast was very good and the variety was excellent. (3 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Sep 15, 2025
Great hotel
Great location and pet friendly
Beata
Beata, 1-night trip
8/10 Very good
Sep 14, 2025
Beautiful building.
This hotel was recommended to us as a luxury hotel.
The Hotel sits in a great position within Bilbao & has great views.
A quick & easy drive to the ferry port.
We were disappointed to find that although the hotel is a beautiful building the interior is very modern.
Bedroom comfortable.
Restaurant very stark especially when eating alone.
Food enjoyable.
Therese
Therese, 1-night trip
6/10 Good
Jul 27, 2025
Good enough for a stopover night
An important points to be mentioned on the booking side: Some rooms face the noisy train
station.
No kettle in the rooms and the hallways need some smell management.
Pius
Pius, 2-night trip
10/10 Exceptional
May 27, 2025
The staff was excellent- 10 minute walk from the metro.
Chris
Chris, 2-night trip
6/10 Good
Aug 21, 2025
Great room, great food - Poor Check In
Everything wonderful apart from having to wait 70 mins queuing at check in.
After a 3 hour drive you don’t want to be waiting to get your room key.
When I complained it was our fault - we’d arrived at the same time as others. What do you expect at a hotel with lots of rooms !
Also whilst in the queue it appears if you’re Spanish you can just push in !
Had a ground floor room, not a great view but did the job before getting the boat home
Freddie
Freddie, 1-night trip
10/10 Exceptional
Apr 29, 2025
Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends!
Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.
ALISTER JOHN
ALISTER JOHN, 7-night trip
10/10 Exceptional
Apr 2, 2025
A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal
keith
keith, 1-night trip
2/10 Poor
Jul 13, 2025
Too noisy to even stay 1 night.
We were not informed of a festival next to the property. We were provided ear plugs at check in. Additionally there was a mustiness to the air. We left immediately when we saw that the earplugs were necessary. This was not disclosed when we made the reservation.
Diane
Diane, 2-night trip
10/10 Exceptional
May 1, 2025
Definite Jewel in the Basque crown
The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast).
The room was stunning, so much space and a great outlook.
Defo on the return bucket list
Kim
Kim, 1-night trip
10/10 Exceptional
May 17, 2025
Super!
Excellent, really nice. Staff super profesional, I think Raul was his name. Super!
Ander
Ander, 18-night trip
10/10 Exceptional
Sep 20, 2022
Nice place to stay
Victor
Victor, 3-night trip
4/10 Fair
Jun 19, 2025
The Air Condition was not cooling, just air like a fan. The hallways we’re coolder than my room. I did talk to the reception people and they change us to another room. Same history, but nobody went to check and Repair.
Victor
Victor, 3-night trip
10/10 Exceptional
Sep 15, 2022
Overnight stay at ferry port
Excellent hotel lovely location and great service. Car parking a bit tight but very secure Have stayed here before and will do again
John
John, 1-night trip
10/10 Exceptional
Sep 12, 2023
Great value for your money.
ROBERTA
ROBERTA, 1-night trip
8/10 Very good
Dec 5, 2024
I asked a change of room and they did immediately, ranking care of me. Very professional.
Adriana
Adriana, 7-night trip
6/10 Good
Nov 24, 2024
The restaurant and bar in this hotel is closed until February. In the information on the website for Hotels.com it stats there is a restaurant and bar. Also no tea or coffee facilities in the room.
Elizabeth
Elizabeth, 1-night trip
4/10 Fair
Nov 23, 2024
Arrived at hotel to discover that the restaurant and bar were closed from November to February. No coffee or tea facilities in our room. This was not stated on the website
Elizabeth
Elizabeth, 1-night trip
10/10 Exceptional
Aug 27, 2022
Super
Martin
Martin, 10-night trip
8/10 Very good
Oct 23, 2022
Room was very clean, but facing the train station, not much sleep !
Peter
Peter, 1-night trip
8/10 Very good
Oct 2, 2023
Otherwise great hotel, only the noise of trains was disturbing in the rooms of the lower floors.
Jean
Jean, 4-night trip
4/10 Fair
Jul 16, 2024
Dated and tired. Staff not that interested. Gave up waiting for any member of staff at all to turn up at breakfast. Needs substantial investment to bring it into line.
Verified traveler
1-night trip
10/10 Exceptional
Apr 4, 2024
All good
Adriana De
Adriana De, 2-night trip
6/10 Good
Oct 1, 2023
Unique beautiful building, short walk to metro to Bilbao, safe parking, staff spoke excellent English, spacious room. Didn’t like restaurant which served the worst meal we’ve had over 10 day vacation. Food was flavorless, meat was terribly dry. Google maps did not find correct location so we hired an Uber to let us follow to the hotel. Streets are difficult if you don’t know the area.
Kenneth
Kenneth, 2-night trip
6/10 Good
Feb 29, 2024
Outdated property. Impossible to sleep as windows were not sound proof and facing train station (noise). Walls not sound proof.
Dmitrijs
Dmitrijs, 1-night trip
4/10 Fair
Aug 5, 2023
Not a 4 star hotel, very expensive for what offers
Not a 4 star hotel AT ALL! In the room you find not even half liter water bottle, no toothbrush, just some SMALL shower gel and shampoo "bottle". VERY, VERY noizy due to trains passing just couple of meters to hotel. Only one reception stuff understood me that I could not sleep and changed the room. The other ones were arogant, anyway NOT 4 STAR HOTEL EMPLOYEE! When client claims the noise from trains, WE MAKE EVERYTHING POSSIBLE TO MAKE HIM HAPPY, NOT TELL HIM IMMEDIATELY "NOT POSSIBLE"