Located on a tranquil beach, Hyatt Ziva Riviera Cancun - All Inclusive offers an array of activities like Pilates and kayaking. Relax in style with 10 on-site restaurants, free water park access, and a rejuvenating spa featuring deep-tissue massages. Guests rave about the family-friendly amenities and pool.
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
What's nearby
Petempich Bay - 6 min drive - 2.2 km
Puerto Morelos Beach - 7 min drive - 3.6 km
Crococun Zoo - 8 min drive - 4.9 km
Ojo de Agua Beach - 10 min drive - 6.4 km
Puerto Morelos Town Square - 10 min drive - 6.8 km
Getting around
Cancun Intl. Airport (CUN) - 41 min drive
Tulum Intl. Airport (TQO) - 154 min drive
Cozumel Intl. Airport (CZM) - 26.9 miles/43.3 km
Restaurants
Swim Up Bar - 16 min drive
Market Cafe - 16 min drive
Mike's Coffee - 16 min drive
Sensai - 16 min drive
Villa Marina - 17 min drive
About this property
Hyatt Ziva Riviera Maya - All Inclusive
At Hyatt Ziva Riviera Maya - All Inclusive, you can spend time at the beach enjoying the shade from a beach umbrella, plus you'll have access to onsite kayaking. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Serving Asian cuisine, Miyako is one of 10 restaurants and 3 poolside bars. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club, and a 24-hour fitness center. Fellow travelers love the pool and helpful staff.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Land activities
Fitness facilities
Kids club
Lessons/classes/games
Aerobics
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
At a glance
DONE
Hotel size
438 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Babysitting*
Supervised childcare*
Free children's club
DONE
Pets
Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
Service animals welcome
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–11:30 AM
10 restaurants
5 bars/lounges
3 poolside bars
Swim-up bar
Coffee shop
Private dining
24-hour room service
Snack bar/deli
Traveling with children
Free children's club
Free water park access
Children's pool
Playground
Supervised childcare (surcharge)
Children's games
Toys
Lifeguard on site
Paddleboard on site
What to do
On the beach
Fitness classes
Pilates classes
Yoga classes
Kayaking
Evening entertainment
Paddleboard on site
Ecotours nearby
Mountain biking nearby
Cave exploring nearby
Ziplining nearby
Working away
Conference space (51000 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Hair salon
Wedding services
Porter/bellhop
Pool cabanas (surcharge)
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Water sports equipment
Paddleboard on site
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness center
9 outdoor pools
Free water park
Arcade/game room
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Waterslide
Wine tasting room
Banquet hall
Outdoor entertainment area
Outdoor furniture
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Closed captioned TV
Grab bar in shower
Wheelchair-width doorways
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
55-inch Smart TV
Premium satellite channels
Home comfort
Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Bathrobes
Iron/ironing board
Sleep well
Turndown service
Premium bedding
What to enjoy
Furnished balcony/patio
Freshen up
Jetted bathtub
Separate bathtub and shower
Rainfall showerhead
Designer toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
Dining table
More
Daily housekeeping
In-room safe (laptop compatible)
Access via exterior corridors
Special features
Spa
The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Dining
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
Fees & policies
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of MXN 1300 per pet, per day
Pool, spa, & gym (if applicable)
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Frequently asked questions
Does Hyatt Ziva Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Ziva Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Ziva Riviera Maya - All Inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Hyatt Ziva Riviera Maya - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of MXN 1300 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Ziva Riviera Maya - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Ziva Riviera Maya - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Hyatt Ziva Riviera Maya - All Inclusive and nearby?
Have fun during the warmer months with activities such as kayaking. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 9 outdoor swimming pools. Hyatt Ziva Riviera Maya - All Inclusive also has 3 poolside bars, 5 bars, and a 24-hour fitness center, as well as a sauna and an arcade.
Are there restaurants at or near Hyatt Ziva Riviera Maya - All Inclusive?
Yes, there are 10 onsite restaurants, featuring Asian cuisine.
Does Hyatt Ziva Riviera Maya - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bathtub.
Does Hyatt Ziva Riviera Maya - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hyatt Ziva Riviera Maya - All Inclusive like?
Hyatt Ziva Riviera Maya - All Inclusive is located a short 1-minute walk from Petempich Bay. Travelers say this property is in a good location.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Hyatt Ziva Riviera Maya - All Inclusive Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
8.0
Amenities
8.4
Staff & service
8.2
Eco-friendliness
8.0
Property conditions & facilities
Popular mentions
Food
Service staff
Beach
Room
Restaurant
Family friendly
Children
Drinks
Recreation
Entertainment
Reviews
10/10 Exceptional
Jun 14, 2025
People is nice and the food was great
Kevin Josue
Kevin Josue, 4-night trip
10/10 Exceptional
Jun 9, 2025
Great for families
Miriam
Miriam, 5-night trip
10/10 Exceptional
Jun 12, 2025
The staff was very helpful and friendly from the moment we got there. Our stay was perfect.
Jennifer
Jennifer, 5-night trip
10/10 Exceptional
May 27, 2025
Fun things to do, friendly and helpful staff, beautiful pools and ocean, excellent dining options, all-inclusive
Andrew
Andrew, 4-night trip
10/10 Exceptional
May 22, 2025
From the moment we arrived too the moment we left, we felt a hospitality that really let us ease into relaxation.
Susana
Susana, 4-night trip
8/10 Very good
Jun 15, 2025
Very family friends resort. Lots of fun things for children to do!
Essence
Essence, 5-night trip
8/10 Very good
Jun 4, 2025
Great staff
Gurjeet
Gurjeet, 4-night trip
10/10 Exceptional
Jun 13, 2025
It was nice
Louis
Louis, 3-night trip
8/10 Very good
Jun 12, 2025
Once you arrive the staff greets you gets you checked in and gives you a tour of the resort and so much information about their services and times for the restaurants and shows as well as activities scheduled every day everyone was so welcoming and friendly our family had a wonderful time we stay a whole week our kids enjoyed the pools and water slides
Yessenia
Yessenia, 7-night trip
8/10 Very good
May 20, 2025
Overall great stay at the hotel. Friendly staff throughout the hotel, accommodating restaurant staff eith food restriction/allergies
and close to most of the excursions areas. Wish you can improve your beach area other than that it was a great stay
Irshaad
Irshaad, 3-night trip
10/10 Exceptional
Apr 11, 2025
Amazingggg place & staff!
Carmen
Carmen, 6-night trip
10/10 Exceptional
Apr 10, 2025
The staff was friendly, the resort was clean, and lot of
Malika
Malika, 3-night trip
10/10 Exceptional
Apr 13, 2025
I did a solo trip there and it was nothing short of amazing!
Sytia
Sytia, 2-night trip
10/10 Exceptional
Apr 10, 2025
Nice all inclusive experience
Ivy
Ivy, 4-night trip
10/10 Exceptional
Apr 24, 2025
i like it the fact
that
there were a lot of food choices , enterteiment daily , good and friendly stuff , pritty much everything was super nice
Daniel
Daniel, 7-night trip
10/10 Exceptional
Mar 15, 2025
The staff was so awesome and friendly. The food was fabulous and the resort was clean and easy to navigate.
Sarah
Sarah, 7-night trip
10/10 Exceptional
Jun 9, 2025
Awesome
Harmandeep
Harmandeep, 2-night trip
6/10 Good
Jun 16, 2025
I thought I booked Hyatt ziva of Cancun, it turns out to be the one in riviera maya. I wouldn’t come here again because of bland food and no beach.
sajjad
sajjad, 4-night trip
10/10 Exceptional
Jun 2, 2025
The best all-inclusive resort to stay at in Mexico. In my opinion. My experience was 10 out of 10 I stayed at 19 different resorts, and I felt the most safe as this resort.
Muhammad
Muhammad, 3-night trip
8/10 Very good
Apr 24, 2025
Very nice clean hotel. The beach is very little and rocky though making it impossible to play in the ocean.
Elisabeth Anne
Elisabeth Anne, 4-night trip
10/10 Exceptional
Apr 10, 2025
We had an amazing experience❤️
Paula Mariz
8/10 Very good
Jun 10, 2025
Great property , beach had a lot of seaweed couldn’t bathe , even though they tried their best to remove it daily.
Kiran Kevin
Kiran Kevin, 5-night trip
10/10 Exceptional
Jun 1, 2025
The staff especialy our bulter Didier
Sedrick
Sedrick, 4-night trip
10/10 Exceptional
Mar 26, 2025
Everything was absolutely perfect 😍
John
John, 10-night trip
10/10 Exceptional
Feb 7, 2025
Went to this place feb 1 to the 6 th 2025 it’s in amazing place to go for a vacation